Reviews of ONOMO Hotel Lomé 3 stars
Boulevard du Mono , Lomé, Togo
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe food wasn't as good as it was the last time I came; it needs some improvement.
Dear Khoza ; thank you for your feedback .we appreciate it . the necessary actions will be done and we hope to welcome you again . Best regards Sényo ATTISSO
Reviewed: 12 August 2025 · Stayed in May 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewEverything
The cart to carry luggage
Dear Raoubil Abdoulahi, Thank you for your positive feedback. We are glad to hear that you enjoyed your stay and found our luggage cart service helpful. We appreciate your support and hope to welcome you back soon. Best regards, ONOMO Hotel Lomé
Dear Raoubil Abdoulahi, Thank you for your positive feedback. We are glad to hear that you enjoyed your stay and found our luggage cart service helpful. We appreciate your support and hope to welcome you back soon. Best regards, ONOMO Hot… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewNice place with nice location.
The design of the room should be improved
Dear Abdelnaser, Thank you for your positive feedback regarding your stay at our hotel. We appreciate your comments about the room design and will take them into consideration as we continuously strive to enhance our guest experience. Best regards, ONOMO Hotel Lomé
Dear Abdelnaser, Thank you for your positive feedback regarding your stay at our hotel. We appreciate your comments about the room design and will take them into consideration as we continuously strive to enhance our guest experience. Bes… Show more
Reviewed: 23 July 2025 · Stayed in May 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewQuiet and peaceful
I had to look for my room haul my luggage around alone- not good
Dear Adamson, Thank you for your feedback. We are sincerely sorry to hear that your experience with our staff did not meet your expectations. We take guest service seriously and will reflect on your comments to enhance our team's responsiveness. Best regards, Sényo
Dear Adamson, Thank you for your feedback. We are sincerely sorry to hear that your experience with our staff did not meet your expectations. We take guest service seriously and will reflect on your comments to enhance our team's respo… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe location was decent. It was clean as well.
The pillows were uncomfortable. Water dripped from the ceiling. all of the exercise equipment was broken in the gym with “State of the art equipment.” The meals were outrageously expensive and not a good value.
Dear Jeremy, Thank you for taking the time to share your experience with us. We appreciate your acknowledgment of our cleanliness and location. However, we regret to hear that your stay did not fully meet your expectations due to the discomfort with the pillows, maintenance issues, and the value of our meal offerings. Your feedback is valuable, and we will certainly take it into consideration as we strive to enhance our guest experience. Best regards, ONOMO Hotel Lomé
Dear Jeremy, Thank you for taking the time to share your experience with us. We appreciate your acknowledgment of our cleanliness and location. However, we regret to hear that your stay did not fully meet your expectations due to the disco… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewEverything went well, it was an agreable trip!!
N/A
Dear Salim ; Thank you for staying with us .we appreciate your feedback and happy that you enjoyed your stay with us . we hope to see you very soon Best regards Sényo
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewCentral for my business purpose. The hotel is clean and has a great swimming pool to cool down from the Lome heat
Not much to complain about the hotel itself but I did order a fillet for dinner and I was terribly ill for two consecutive days. I hadn’t eaten the day or evening earliest so it was definitively that.
Dear Fabrizio, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that our location and amenities suited your needs. However, we are truly sorry to learn about your unfortunate experience with the meal. Your health and safety are of the utmost importance to us, and we take such matters seriously. We appreciate your comments, as they help us ensure the highest standards in our food service. Thank you for choosing ONOMO Hotel Lomé, and we hope to welcome you again in the future. Best regards, ONOMO Hotel Lomé
Dear Fabrizio, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that our location and amenities suited your needs. However, we are truly sorry to learn about your unfortunate experience with the meal. … Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewroom
room
Mr Abdoulzakou ; thank you for staying with us .we appreciate your feedback . waiting to welcome you soon Best regards Sényo
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewI visited this hotel for work. Overall, it was a decent stay, but I had a few concerns regarding cleanliness and maintenance. The room was generally clean, but the AC in my first room wasn't working properly. I had to change rooms after a very uncomfortable first night — the AC was not cooling well, and the floor in the room was completely wet, which made things worse. I saw a cockroach twice near the bottled water (coffee area inside the room), which was very concerning and likely a result of poor hygiene around wood surfaces and food items. On a positive note, the breakfast was good. They had a live station making fresh boiled eggs, which was a nice touch. That sums up my experience.
Mr Alain ; thank you for taking time to share your feedback .we appreciate it . it is a feedback that we learn and help us improve our services .accept our apologize for the mess or inconvenience accurs during your stay . Oveall , we are happy that you have some nice touch that sums up your experience . We hope to see you very soon Best regards Sényo ATTISSO Front Office Manager
Mr Alain ; thank you for taking time to share your feedback .we appreciate it . it is a feedback that we learn and help us improve our services .accept our apologize for the mess or inconvenience accurs during your stay . Oveall , we are ha… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewEfficient service (airport pickup, invoice and payment) Pleasant interior of lobby and restaurant Large and well lighted desk in room
A bit cramped room (due to large size of bed)
Mr Johan ; Thank you for staying with us .we appreciate your feedback . we hope to see you soon Best regards Sényo ATTISSO
Reviewed: 8 May 2025 · Stayed in May 2025
Verified review