Reviews of Happy Valley Hotel and Casino 4 stars
MR103, opposite Gables Shopping Centre, H100 Ezulwini, Eswatini
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGood location and nice surrounding area.
The rooms need a serious upgrade. Not 4 star as advertised
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewbreakfast was great , very fresh and a wide variety . The staff were very friendily and assisted with arrangement of a shuttle for airport pick up
nothing
Dear Lucia Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed our breakfast selection and found it fresh and varied. It is also great to know our team made you feel welcome and assisted with your airport shuttle arrangements. Your kind words motivate us to keep delivering the best service. We look forward to welcoming you back on your next visit!
Dear Lucia Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed our breakfast selection and found it fresh and varied. It is also great to know our team made you feel welcome and assisted with your airpor… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was very good and the place was the best
The room service at night their food was bad and not worth the money and that no food from outside is allowed
Dear Happiness Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our breakfast and that you found our hotel to be one of the best. We are, however, very sorry to learn about your disappointment with our night room service. Please accept our sincerest apologies that the food did not meet your expectations. We will be reviewing this matter with our culinary team to ensure improvements are made. We hope to have the pleasure of welcoming you back again and providing you with a much better dining experience throughout your stay.
Dear Happiness Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our breakfast and that you found our hotel to be one of the best. We are, however, very sorry to learn about your disapp… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe breakfast and the staff, top tier. The facilities were clean.
Everything was on point.
Dear Moshibusi Thank you so much for your wonderful feedback! We are delighted to hear that you had a wonderful stay and enjoyed our breakfast, staff, and clean facilities. Your kind words mean a lot to our team. We truly wish you could have stayed longer too, and we look forward to welcoming you back for an even longer visit next time.
Dear Moshibusi Thank you so much for your wonderful feedback! We are delighted to hear that you had a wonderful stay and enjoyed our breakfast, staff, and clean facilities. Your kind words mean a lot to our team. We truly wish you could ha… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewBF was good. Bath/shower water warm and abundant.
Lighting in the new ground floor rooms rather too dim. The rooms level 2 rooms have a nice balcony with beautiful view of swimming pool, but need house phone and small fridge.
Dear George Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the breakfast as well as the warm and abundant bath/shower water. We also appreciate your constructive comments regarding the lighting in our new ground floor rooms, and the suggestions for a house phone and small fridge in the level 2 rooms. Your feedback is very valuable to us, and we will certainly look into ways of improving these areas to enhance our guests’ experience. We hope to welcome you back soon and provide you with an even more enjoyable stay.
Dear George Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the breakfast as well as the warm and abundant bath/shower water. We also appreciate your constructive comments regard… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewStaff was exceptional and very accommodating! Facilities were clean and comfortable! Very impressed!
Nothing it was very good
Dear Bchantelleb Thank you so much for your wonderful feedback! We are thrilled to hear that our staff made such a positive impression and that you enjoyed our clean and comfortable facilities. Your kind words mean a lot to our team, and we are delighted that you were impressed with your stay. We look forward to welcoming you back for another exceptional experience!
Dear Bchantelleb Thank you so much for your wonderful feedback! We are thrilled to hear that our staff made such a positive impression and that you enjoyed our clean and comfortable facilities. Your kind words mean a lot to our team, and … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewCleanliness and atmosphere
Too much of furniture
Dear Dhiren Thank you so much for your kind words! We are delighted to hear that you found our place to be excellent. It is always our goal to create a welcoming and enjoyable experience for our guests, and your feedback truly means a lot to us. We look forward to welcoming you back again soon!
Dear Dhiren Thank you so much for your kind words! We are delighted to hear that you found our place to be excellent. It is always our goal to create a welcoming and enjoyable experience for our guests, and your feedback truly means a lot t… Show more
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewCleanliness.
Tiny lift. And long walk to parking.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThis is the best hotel experience I have ever had in eswatini. The welcome was warm and very friendly. Thank you Ms Thandeka for such a great service. Thank you for the smile , the patience and the kindness !! Ncese 🩵. The hotel rooms were perfect and very clean . The most comfortable bed. I enjoyed my sleep.
There is nothing not to like about this place. Oh the was a light skinned security lady that welcomed us for the gate on Friday when we came in . She was also amazing and friendly . We felt welcome from the gate.
Dear Valued Guest Thank you so much for your heartwarming review! We are truly delighted to hear that your stay with us was the best you’ve ever had in Eswatini. It brings us great joy to know that you felt warmly welcomed from the moment you arrived, and that our team’s kindness, patience, and friendly service made a lasting impression. A special thank you for recognizing our security staff —we will be sure to pass on your lovely feedback to her and the rest of the team. We look forward to welcoming you back for another memorable stay!
Dear Valued Guest Thank you so much for your heartwarming review! We are truly delighted to hear that your stay with us was the best you’ve ever had in Eswatini. It brings us great joy to know that you felt warmly welcomed from the moment … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewI loved the friendliness of the staff- from the reception to Housekeeping to Security Personnel. They are always ready with beaming smiles! The breakfast is always fantastic! The WiFi is on superspeed.
My first experience with the hotel was on the newly renovated rooms, it was extremely beautiful! Went back there just to experience that beauty only to be placed on one of the smallest, outdated hotel rooms 😭😭😭. It's still clean and everything works well but that was underwhelming for me. Also the TV could be better.
Dear Khanyisile Matsenjwa, Thank you so much for your kind feedback. We are delighted to hear that our team made you feel welcome with their warm smiles. We truly appreciate your loyalty and are glad your first experience in our newly renovated rooms left such a lasting impression. We are, however, sincerely sorry to hear that your return visit did not meet the same expectations. Your disappointment is completely understandable, and we apologise for not being able to accommodate you in one of our newer rooms. Please be assured that your comments regarding room allocation and the TV quality have been noted and shared with management for review. We are always working on improving, and your input is incredibly valuable in helping us enhance the guest experience. We hope to have another opportunity to welcome you back and ensure your next stay is nothing short of exceptional.
Dear Khanyisile Matsenjwa, Thank you so much for your kind feedback. We are delighted to hear that our team made you feel welcome with their warm smiles. We truly appreciate your loyalty and are glad your first experience in our newly reno… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewWe would like to extend our heartfelt thanks for your exceptional service. Due to a funeral we were attending, we were unable to have breakfast as usual. However, when we requested a packaged breakfast, your team responded quickly, efficiently, and with such kindness. Your willingness to accommodate us during a difficult time did not go unnoticed, and we truly appreciated the thoughtful gesture. It made a big difference to our day. Thank you once again for your outstanding hospitality.
Dear Valued Guest, Thank you for your heartfelt feedback. We are truly sorry for the reason behind your visit and extend our sincere condolences to you and your loved ones. It was our pleasure to be of service during such a difficult time. We are grateful that our team was able to provide comfort and support by accommodating your request for a packaged breakfast. Thank you once again for choosing to stay with us. We wish you and your family strength and peace during this time.
Dear Valued Guest, Thank you for your heartfelt feedback. We are truly sorry for the reason behind your visit and extend our sincere condolences to you and your loved ones. It was our pleasure to be of service during such a difficult time. … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified review