Reviews of Hilton Vacation Club Royal Palm St Maarten 3 stars
115 Welfare Road, Simpson Bay, Sint Maarten
Loading
Guests also reviewed these properties:
Esterri d'Àneu, Spain
Zermatt, Switzerland
London, United Kingdom
Munkebo, Denmark
Buenos Aires, Argentina
Seminyak, Indonesia
Bogotá, Colombia
Fuzhou, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewModern, kitchen items were excellent
Food options were very poor and quality poor, mistake to eat at hotel, strong regret.
Thank you for choosing to stay with us The restaurant is managed by the third party and your feedback is valuable and we will relay that to their management team. We hope to welcome you again in the future! -Jessica J.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewI liked: 1. The location of the hotel for easy access to buses. 2. The overall cleanliness of the hotel and spacious rooms. 3. The tuck shop to grab snacks and refreshments. 4. The seats at the front for relaxing.
I did not like: 1. The one day of cleaning for a stay of 7 days. The cleaning involved emptying bins, changing towels, tidying the sheets. The sink and rest of the bathroom were not cleaned. 2. The 4pm check-in time with a 10am check-out when most hotels are 3pm check-in and an 11am check-out. 3. The skipping over dog droppings on the beach after guests walk their dogs. Please let them know to clean up after their dogs.
We appreciate you leaving you feedback Ms./ Mrs. Donna. Indeed you received a tidy up service for the reservation type that was booked. This type of housekeeping service is not considered to be a full service. Check out is at 10AM, late check outs are based on availability and can be requested a day prior to departure. Check in does start at 4PM. You arrived to check in at 11:37AM and the unit was ready at 2:21PM resulting in an complimentary early check in. I do apologize for inconvenience caused by the dog droppings. We are a non pet resort unless for service animals. The beach is a public domain. Thus moving forward we will pay closer attention in those public areas to try prevent this from happening in the future. Thank you for choosing to stay with us, Naomi
We appreciate you leaving you feedback Ms./ Mrs. Donna. Indeed you received a tidy up service for the reservation type that was booked. This type of housekeeping service is not considered to be a full service. Check out is at 10AM, late… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewThank you for leaving your review, we are delighted to see you had such an amazing time with us! We look forward to welcoming you back home soon!
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewEverything!
Need more room service . Wifi wasn't great TV was cutting out
Thank you for choosing to stay with us and we hope to see you again soon!
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewIt’s in a very nice area. I felt safe and getting around was pretty easy.
We appreciate you taking the time to leave us your review. It was an honor to have hosted you, and we look forward to welcoming you back home soon!
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewThe rooms were clean
The room was very far and the elevator nearby was out of service
We appreciate you taking the time to leave us your review and we look forward to welcoming you back home soon.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewClean and spacious love it
I can’t complain
We appreciate you taking the time to leave us your review. It was an honor to have hosted you, and we look forward to welcoming you back home soon! Naomi S.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewNever has100
💯
We appreciate you choosing to stay with us. If your luggage was stored with the bellman a luggage tag would have been provided. Once the tag the provided back to the bellman or the front desk only then are the bags delivered to the unit.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe location, the beach area, the pool and walk up bar, the view.
The only negative is that it is across the street from a bar/restaurant and they play extremely loud music late into the night. It’s crazy how loud it is. Extremely hard to sleep. That is a huge negative for most people.
Thank you for choosing to stay with us. We are actively working a resolution with the bar across the street. We hope to have this resolved before your next visit! Naomi S.
Reviewed: 20 June 2025 · Stayed in May 2025
Verified reviewThis location and hotel suited all my needs no complaints
The two bedroom ocean view suite and the pool
We are delighted to hear that we accommodated all your needs! We appreciate you choosing to stay with us and we look forward to welcoming you back home soon! Naomi S.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewLong
Having to wait a while before attended to
We are delighted to hear you enjoyed yourselves with us, your home away from home. we look forward to welcoming you back soon! Naomi
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewOur first time in St Maarten and this hotel was nothing short of amazing. The most perfect way to spend Mother’s Day with a sea view and ambiance, the staff was so helpful and attentitive to our stay and needs. I 100% reccomend!
We are so happy you enjoyed your stay with us. That brings joy to our heart. Thank you.
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewLove the location. I’ve stayed here a few times.
as other reviews mention it can be very loud at night when “Nowhere Special” bar across the street is jumping. But aside from that great stay.
We appreciate you choosing to stay with us once again! The bar across the street is something we are actively working on. hopefully a solution will be brought forward sooner than later.
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewConvenient location - near restaurants, bars and other beaches. Food was good. Staff were friendly
Room was dirty - bugs crawling on walls which was noticed on the last night. Killed about 14 bugs and had to sleep in the other room out of fear they were bed bugs. I have pictures.
Thank you for feedback. I can confirm on the last night of your stay there were indeed "rain flies" due to the weather. They swarm to lights and only come out the night before heavy rain falls. Their life span lasts between 1-3hours at the most. Nonetheless I do apologize for the inconvenience caused and hope to see you again in the future.
Thank you for feedback. I can confirm on the last night of your stay there were indeed "rain flies" due to the weather. They swarm to lights and only come out the night before heavy rain falls. Their life span lasts between 1-3hou… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewStaff....especially Santa at the front desk
Nothing
We appreciate you taking the time to leave us your review. We are delighted to see you had such a wonderful stay with us. We look forward to welcoming you back home soon! Royal Palm a Hilton Vacation Club
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified review