The hotel requires maintenance.

The best part was the location and the staff.

Stayed in May 2025

The breakfast could have been better as there were no bananas and limited other choices including no black tea. We took breakfast at the other Pestana hotel

The room was very good with large comfortable bed. Staff very helpful. Free transport to the other Pestana hotel was good. Free pick up and return to the airport was good.

Stayed in March 2025

Nothing significant to report in this case

The hotel room was comfortable, had good wifi connection, and the cleaning service was great. Breakfast was good, buffet style. The hotel had good facilities and next to it you had a car rental service, which was also good. The hotel staff was courteous and helpful. The hotel also had an airport shuttle, which, had I known about it, I would have taken when I arrived at the airport.

Stayed in February 2025

Breakfast not many options

Serene environment, very clean, great staff, great location, good accessibility, nice view, great pool 🏊‍♂️, cleanliness top notch.

Stayed in March 2025

Closed swimming pool

Very welcome & helpful stuff. Quite rooms. Strong WiFi. Tasty omelettes :)

Stayed in October 2024

The day that I left my window opened, I experienced a lot of mosquitoes during the night.

The staff were exceptionally brilliant and extremely kind and very helpful.

Stayed in August 2024

Mosquitos

Location, confort, people, food etc

Stayed in July 2024

Diner at the restaurant is quite expensive (a bit higher that comparable restaurants in the area) with not a large choice

The hotel is downtown Sao Tome, very well located. Staff is very nice, rooms are clean and confortable. Breakfast buffet is nice. There is a large swimming pool. The only thing to improve could be the restaurant in the evening. There are nearby restaurants that do the trick anyway.

Stayed in July 2024

Very big Pool and outside area, rich breakfast and nice bar and Restaurant.The staff was allways competent from the reception to the cook to the cleaning personal-it was everybodys dedication to make IT a good stay -well achieved. We did couple tours, that were recommended, truly hidden gems that we probably could not find on our own-well organised! All in all one of the best Hotels and services in sao tome!

Stayed in June 2024

Very friendly staff good breakfast with seasonal fresh fruit. great swimming pool and location!

Stayed in June 2024

Swimming pool a bit old…

The staff were top!!!

Stayed in June 2024

The hotel is a bit tired. The bathrooms and furnishings are clean but older and bit worn. The grounds are a good size and the pool is large, but also a bit tired, and the lawn furniture is old and a bit moldy. I think the downturn in tourism hit them hard. It's a nice place that could use some refurbishing.

The location is great on the side of the town, you can walk to restaurants and markets easily. There is a rental car company on the side of the hotel that is very convenient. The front desk staff are very kind and helpful. The room was a good size. The central garden and pool are a good size and surrounded by mature trees and lots of birds. It's a nice space that the rooms overlook. We could walk directly out to the pool from the room.

Stayed in March 2024

My experience at the Pestana Hotel was quite good. However, the main point is that the pool was dirty. So, I couldn't use it and travelled to the other Pestana hotel(5 stars ) to use the other swimming pool. On a few occasions, other customers were noisy around 12 am and 6-7 am. So, I couldn't sleep due to people laughing and running stairs. There were two incidents with the manager who runs the place. The first one, I was at the restaurant waiting to pay when the manager approached the cashier and started discussing the work matters. The same manager who saw me waiting to complete the payment transaction a few times said good afternoon only to the white customers. I perceived this on the following day. I am sure that it is not the Pestana policy to treat white customers better than others. Finally, I asked the staff to extend my days at the hotel, but there was a miscommunication between staff regarding prices. I asked to speak to the manager and was Told he was off due to being a bank holiday.

The most remarkable thing about The hotel was the receptionists (Vania, Jerseley and Isaias). They were very professional, friendly and supportive. I wish I could remember the names of all the staff who worked at the restaurant throughout the week. They handle well a few rude customers. They always remained calm and respected them. I think you should place a notice board at your hotel stating that you won’t tolerate racism or any discrimination against your staff.

Stayed in February 2024

The room had no working desk,

The breakfast hand many choices and egg making station.

Stayed in December 2023

Nice hotel not far from the sea. I particularly remember the great atmosphere and the friendliness of the ambitious staff. Breakfast was fine, freshly prepared egg variations and fresh fruit. Very helpful: the free late check-out on the last day. I was a guest for a week and really enjoyed my time. Thanks for all. And greetings from Germany.

Stayed in November 2023

Miramar is a hotel with an intersting history, where dignitaries and international consultants stayed. The hotel rooms have since been renovated and are well kept, clean, comfortable with new AC, modern bathrooms and TV. The staff are professional, kind and helpful. The hotel building is beautiful, the garden is large och has a very large pool and plants and flowers. The hotel is beautifully situated by the water in a calm area of the city. The breakfast is tasty with fresh fruit and homemade pastries.

Stayed in November 2023

No Air-conditioning at the Reception Area

Friendly Staff and nice location

Stayed in November 2023

very thin walls, so if guests are quite - it's quite but if someone is having party - well, you are in for a treat!

all good

Stayed in September 2023

Convenient location, close to restaurants and bars and right in front of the sea. Good breakfast options and great coffee! The room was comfortable and very clean. Everything was in good working order. Helpful and friendly staff made for a great overall experience.

Stayed in June 2023

Staff were very gently

Stayed in May 2023

location, good value for money, clean, beautiful garden, great staff

Stayed in April 2023

Bedding could have been more comfortable. Rainy season, not enough covers.

Breakfast was convenient. Menu varied, but no milk!!

Stayed in February 2023

Bathroom badly needs repair.

Good location, amicable staff, nice garden, aircon and no mosquitos in room! I also liked that unlike for often in Africa, the hotel was freely accessible from the street.

Stayed in December 2022

Room was much uglier than in pictures. No gym, no desk in the room.

Good location, great pool, average breakfast.

Stayed in August 2025