8.2

Reviews of Grand Hotel San Marino 4 stars

Viale Antonio Onofri, 31, 47890 San Marino, San Marino

  • Klára

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review

    - great location, in the center of San Marino - safe ( but expensive) parking

    - old, not clean room ( dirty walls, something purple in the bath, dirty floor) - bad smell in the bathroom - booked 2 rooms in one reservstion, got them on tje opposite floor ( one with window next to parking lot - didn’t feel safe)

  • Goran

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review

    Location and style

    Dated small room and noisy aircon

  • Lizzie

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review

    Central location with friendly staff. Good buffet breakfast.

    Dated room furnishings and no outside terrace space, unless you pay extra for a balcony or spa treatment, despite there being a space, it’s just kept closed.

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  • Shreenidhi

    Reviewed: 10 August 2025 · Stayed in July 2025

    Verified review

    It was located beautifully. The views were amazing. Staff were really helpful, in particular Luca at reception. He was helpful, friendly and efficient.

  • Sofia

    Reviewed: 7 August 2025 · Stayed in July 2025

    Verified review

    Great location, safe hotel parking space.

    Breakfast. All juices were long life, not freshly squeezed. Hot breakfast items were replenished very slowly.

  • Sam

    Reviewed: 26 July 2025 · Stayed in July 2025

    Verified review

    The property was perfectly located. The staff were friendly but didn’t go out of their way. We weren’t given any maps etc but when asked we’re given the information we required. The garage valet service was brilliant and well worth it.

    The property is tired and could do with a revamp and an update. Also the standard European plug adapters didn’t work, you will need the old style with 3 pins if travelling with UK chargers and appliances.

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  • Jawn

    Reviewed: 14 July 2025 · Stayed in April 2025

    Verified review
  • Justin

    Reviewed: 1 July 2025 · Stayed in June 2025

    Verified review

    Was in a good location, easy to walk the city center and mountain.

    The rooms are old and outdated. Limited electrical outlets, questionable air conditioner, dingy, and just old in general. Falling to a state of disrepair.

  • Riwi

    Reviewed: 30 June 2025 · Stayed in June 2025

    Verified review
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  • Audrey

    Reviewed: 30 June 2025 · Stayed in June 2025

    Verified review

    The location is amazing and the views stunning. We just stayed one night so didn’t get to experience it properly but I’d recommend it for sure.

    Nothing

  • Susan

    Reviewed: 27 June 2025 · Stayed in June 2025

    Verified review

    Location and views had a balcony overlooking the mountains.

    All a little dark and dated

  • 3.0 Poor
    Mikha

    Reviewed: 23 June 2025 · Stayed in June 2025

    Verified review

    The packaged snacks at breakfast. However, the taste of warm breakfast was not ok. The chocolate cake was good.

    NO OUTLETS IN THE ROOM. This is the first hotel where there is no outlet!! Why?? I couldn't use my hair straightener. The bathroom was dirty. Everything was outdated in the room. There was a centipede under the blanket. There were holes in the room that led to wires. Going outside the room was a concrete wall view or other guest's bathrooms. Lastly, the AC is not left on, even at low, so you will arrive in a hot room. Room 123.

    Property response:

    Dear Mikha, Thank you for sharing your feedback with us. We are sorry to hear that some aspects of your stay did not fully meet your expectations, particularly regarding the comfort of the room and the absence of electrical outlets. Please know that we are currently undergoing a full renovation of our rooms; some have already been updated and are available for booking, featuring new amenities designed to make your stay more comfortable. Regarding the view, rooms at the back unfortunately do not offer much of a panorama, while the front-facing rooms provide a beautiful view of the Montefeltro valley, which our guests greatly appreciate. We hope to welcome you back in the future and offer you an even more pleasant experience in our newly renovated rooms. Vittorio

    Dear Mikha, Thank you for sharing your feedback with us. We are sorry to hear that some aspects of your stay did not fully meet your expectations, particularly regarding the comfort of the room and the absence of electrical outlets. Pleas… Show more

    Grand Hotel San Marino
    24 June 2025
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  • Hajos

    Reviewed: 21 June 2025 · Stayed in June 2025

    Verified review
  • Victoria

    Reviewed: 20 June 2025 · Stayed in June 2025

    Verified review

    Beautiful location

  • Paul

    Reviewed: 13 June 2025 · Stayed in May 2025

    Verified review
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  • Grace

    Reviewed: 11 June 2025 · Stayed in June 2025

    Verified review

    - very central location - good breakfast - helpful staff

    - no chargers by the bed & limited stockets that are in the rooms take non standard European plugs (we had to buy different adapters from the supermarket) - very dated decor - paid extra for Mountain View room but can only see trees from 1st or 2nd floor - staff moved us to a third floor room for final night after complaining (the view was absolutely spectacular) - no kettle or coffee machine in room

  • Kata

    Reviewed: 10 June 2025 · Stayed in May 2025

    Verified review

    We had a wonderful stay at the Grand Hotel San Marino! The hotel was fantastic, the staff were friendly, and the breakfast was absolutely great. Everything exceeded our expectations — we truly enjoyed every moment. Highly recommended!

  • Diana

    Reviewed: 9 June 2025 · Stayed in June 2025

    Verified review
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  • Vaishali

    Reviewed: 7 June 2025 · Stayed in June 2025

    Verified review

    The room was grim. The ceiling had water marks and felt damp. The air conditioning didn’t work. There was a concert on until 2am. It was incredibly loud. I had very little sleep.

    I didn’t like it at all.

    Property response:

    Dear Vaishali, Thank you for sharing your experience with us. We are very sorry to hear that your stay did not meet your expectations, particularly due to the disturbance caused by the nighttime noise and the air conditioning malfunction. Please know that we are undertaking improvements to the rooms and facilities with the aim of ensuring an increasingly comfortable stay for our guests. We hope to have the opportunity to welcome you again in the future and offer you a more pleasant and peaceful experience. Kind regards,

    Dear Vaishali, Thank you for sharing your experience with us. We are very sorry to hear that your stay did not meet your expectations, particularly due to the disturbance caused by the nighttime noise and the air conditioning malfunction. … Show more

    Grand Hotel San Marino
    24 June 2025
  • Qingping

    Reviewed: 3 June 2025 · Stayed in June 2025

    Verified review

    This review has been hidden because it doesn't meet our guidelines.

  • Mirko

    Reviewed: 15 May 2025 · Stayed in May 2025

    Verified review

    Perfect location near the old town, just a few steps from the first "Archway" Very professional and nice staff. Good breakfast.

    The rooms need modernisation :) but overal everything else was quite good and of course clean.

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  • Izabela

    Reviewed: 12 May 2025 · Stayed in April 2025

    Verified review
  • Dmitrii

    Reviewed: 11 May 2025 · Stayed in March 2025

    Verified review
  • Rhian

    Reviewed: 21 April 2025 · Stayed in April 2025

    Verified review
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  • Luca

    Reviewed: 10 April 2025 · Stayed in January 2025

    Verified review
  • Showing 1 - 25

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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