Reviews of Ensana Thermia Palace 5 stars
Kúpeľný Ostrov, 921 29 Piešťany, Slovakia
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBreakfast Spa Room
Dinner was less perfect
Dear Mr. Shlomi, Thank you for your kind words regarding your stay at Thermia Palace Ensana Health Spa Hotel. We are delighted to hear that you enjoyed our breakfast, spa facilities, and accommodations. Your feedback regarding dinner has been noted, and we appreciate your comments as they help us strive for excellence in all aspects of our service. Warm regards, Jana Durcová Guest Relation Manager, Ensana Thermia Palace
Dear Mr. Shlomi, Thank you for your kind words regarding your stay at Thermia Palace Ensana Health Spa Hotel. We are delighted to hear that you enjoyed our breakfast, spa facilities, and accommodations. Your feedback regarding dinner has b… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewgreat hotel great spa, great pools, felt like its a good healing place staff was very active around the pool area and very helpful
not enough parking spots in front of hotel room furniture a bit trashed, would expect luxury for a 5 star hotel at that price per night
Dear AndreiSiSorina, Thank you for your positive feedback about your recent stay at Thermia Palace Ensana Health Spa Hotel. We are delighted to hear that you found our spa, pools, and staff to be exceptional. Your comments regarding the parking situation and the state of the room furniture have been noted. We will certainly consider them as we continue to enhance our guests' experiences. We look forward to your next stay at our hotel. Sincerely, Veronika Palkechová Guest Relation Manager
Dear AndreiSiSorina, Thank you for your positive feedback about your recent stay at Thermia Palace Ensana Health Spa Hotel. We are delighted to hear that you found our spa, pools, and staff to be exceptional. Your comments regarding the pa… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewGarden food location
Staff are not friendly at all
Dear Amany Al-Shawi, Thank you for your stay at the Ensana Thermia Palace hotel, and for sharing your feedback regarding your recent visit. We sincerely regret that your experience did not meet your expectations, particularly concerning the dining location and staff interactions. Our team is committed to providing exceptional service, and your comments will be reviewed to further enhance our guest experience. We hope you may reconsider visiting us in the future for an improved stay. Best regards, Veronika Palkechová Guest Relation Manager
Dear Amany Al-Shawi, Thank you for your stay at the Ensana Thermia Palace hotel, and for sharing your feedback regarding your recent visit. We sincerely regret that your experience did not meet your expectations, particularly concerning th… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewEverything was excellent. The location, the staff, the spa, the breakfast.
Nothing to complain of
Dear Mr. Shmuel, First of all, let us thank you for choosing Ensana Thermia Palace hotel as a place to spend your vacation. We greatly appreciate your time, which you have dedicated into providing feedback to evaluate our services. Feedback is what moves us forward and motivates us to improve our services. We greatly appreciate your praise for the staff as well as for the facilities of our hotel, like the spa and the restaurant. We hope that we will soon be able to welcome you among our guests again. Best regards, Laura Homolová Receptionist
Dear Mr. Shmuel, First of all, let us thank you for choosing Ensana Thermia Palace hotel as a place to spend your vacation. We greatly appreciate your time, which you have dedicated into providing feedback to evaluate our services. Feedbac… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewService, cleanliness, spa, mud bath, all other procedures. Beautiful spa, the outdoors pool was heaven. Free all you can pour Prosecco for breakfast; welcome drink; chocolate at turndown where refreshing touches. The softest robes you wear all day long.
Dear Nicolette, Thank you for your stay in Ensana Thermia Palace hotel. We are very pleased by your feedback. We are thrilled to hear that you enjoyed our beautiful facilities and the various services we provide, including the spa and outdoor pool. It is our pleasure to offer our guests thoughtful touches such as complimentary Prosecco and chocolate. We hope to welcome you back for another exceptional experience in the future. Best regards, Jana Durcová Guest Relation Manager
Dear Nicolette, Thank you for your stay in Ensana Thermia Palace hotel. We are very pleased by your feedback. We are thrilled to hear that you enjoyed our beautiful facilities and the various services we provide, including the spa and outd… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewThe property was great. The spa pools and sauna area were clean and very nice. I think the rooms and spa treatment services were overpriced.
Dear Mrs. Jenelle, thank you for choosing hotel Thermia Palace***** for your stay. We also very appreciate time you dedicated to send us a review. We strive to ensure that every aspect of your stay is comfortable and enjoyable, and your feedback serves as a great motivator for our team. We are looking forward to welcoming you back in hotel Thermia Palace in the near future and hope to continue exceeding your expectations. Sincerely, Jana Durcová Guest Relation Manager
Dear Mrs. Jenelle, thank you for choosing hotel Thermia Palace***** for your stay. We also very appreciate time you dedicated to send us a review. We strive to ensure that every aspect of your stay is comfortable and enjoyable, and your … Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 February 2025 · Stayed in January 2025
Verified reviewFacility and Spa
Long waiting on waiters to order. Takes very long.
Dear Mr. Riny, Thank you for choosing the Thermia Palace***** hotel for your stay. We greatly appreciate the time you took to evaluate our services. We are very pleased with your feedback and are delighted that we met your expectations. We hope you will continue to favor us in the future, and we look forward to welcoming you back as our guest. We look forward to your visit. Best regards, Veronika Palkechová Guest Relation Manager
Dear Mr. Riny, Thank you for choosing the Thermia Palace***** hotel for your stay. We greatly appreciate the time you took to evaluate our services. We are very pleased with your feedback and are delighted that we met your expectations.… Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewvery nice place with atmosphere. mud spa was a special experience. staff generally nice and helpful
everything insanely overpriced. fe dinner 40euro, u would not want to pay more than 10eur for. (Worst quality for a 3*+ hotel i can remember for many years) Service at dinner underwhelming. Massage 50min 78eur definitely not worth more than 30, substandard. 2 glasses of mediocre wine for 18euro, u d pay less than half anywhere else around. Overall not bad if u d somehow get 50%(+) of ur money back and decided to eat elsewhere. Very bad value for ur buck even comparing to much more expensive countries in EU
Dear Mr. Jozef, thank you for choosing Hotel Thermia Palace ***** for your stay and for taking the time to share your experience. We truly appreciate the feedback from our guests, as it helps us continuously improve the quality of our services. We are pleased to hear that you enjoyed the atmosphere of our hotel and had a unique experience in the mud baths. Our priority is to create an environment where our guests can fully relax and enjoy something truly special. However, we regret that you were not satisfied with the value for money of some of our services. The prices in our hotel reflect the quality of ingredients, services, and the overall standard we strive to maintain. We understand that every guest has different expectations and perceptions of value, and we sincerely appreciate your honest feedback. Regarding our gastronomy and wellness services, we are continuously working on improvements to provide experiences that meet our guest´s expectations. We are sorry that the dinner service did not meet your expectations. Our goal is to provide not only high-quality meals but also a pleasant atmosphere and professional service. We will discuss your comments with our team to make improvements in this area and ensure that we offer only the best services to our guests. We hope that if you decide to visit our hotel again in the future, we will have the opportunity to provide you with an even better experience that will reassure you of our commitment to continuous improvement. Best regards, Veronika Palkechová Guest Relation Manager
Dear Mr. Jozef, thank you for choosing Hotel Thermia Palace ***** for your stay and for taking the time to share your experience. We truly appreciate the feedback from our guests, as it helps us continuously improve the quality of our ser… Show more
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewBreakfast was excelent. Wellness very adviseable
Dinner was a bit modest
Dear Mr. Andreas, thank you for choosing hotel Thermia Palace***** for your stay. We also very appreciate time you dedicated to send us a review. We strive to ensure that every aspect of your stay is comfortable and enjoyable, and your feedback serves as a great motivator for our team. We are looking forward to welcoming you back in hotel Thermia Palace in the near future and hope to continue exceeding your expectations. Sincerely, Jana Durcová Guest Relation Manager
Dear Mr. Andreas, thank you for choosing hotel Thermia Palace***** for your stay. We also very appreciate time you dedicated to send us a review. We strive to ensure that every aspect of your stay is comfortable and enjoyable, and your f… Show more
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewThe wellness area
The food was bad,poorly cooked and uninspired.
Dear Mr. Georgios, thank you for choosing hotel Thermia Palace***** for your stay. We also very appreciate time you dedicated to send us a review. The satisfaction and comfort of our guests is our utmost priority and we are very pleased that we have fulfilled your expectations. We are happy to hear that you had a positive experience with our staff and services and that you spent moments full of relaxation with us. The hotel's direct connection with the Irma spa house allows us to offer a wide range of spa, relaxation and wellness services that contribute to the overall comfort and relaxation of our guests. We deeply regret to hear that you found the food quality to be insufficient and the types of food limited. Providing a satisfying culinary experience for our guests is a top priority for us, and we are disappointed that we fell short of your expectations. We work to improve our dining options, food quality, as well as include different types of cuisines on the menu and deliver a more enjoyable dining experience for all our guests. We value your support and we hope to have the opportunity to welcome you back in the future. Sincerely, Jana Durcová Guest Relation Manager
Dear Mr. Georgios, thank you for choosing hotel Thermia Palace***** for your stay. We also very appreciate time you dedicated to send us a review. The satisfaction and comfort of our guests is our utmost priority and we are very pleased… Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 18 December 2024 · Stayed in December 2024
Verified reviewThe hotel has excellent spa facilities in a beautiful location, within walking distance of the town centre of Piestany.
Some staff speak little or no English, I find this unacceptable for an international five star hotel. Older members of staff who do not speak English and are unwilling to learn it, should be replaced by younger members of staff who can. This caused embarrassment in particular whilst trying to view and book a treatment slot for the mud pool
Dear Mr. Matthew John, Thank you for taking the time to share your feedback. We are delighted that you enjoyed our spa facilities and the beautiful location of the hotel, with its close proximity to the town center of Piešťany. We sincerely apologize for the inconvenience you experienced due to the language barrier. We understand how important clear communication is, especially in an international setting, and we are committed to improving in this area. Your comments regarding staff language skills have been noted, and we will take them into consideration as we continue to enhance our services. Thank you again for your valuable input, and we hope to welcome you back in the future for an even better experience. Best regards, Veronika Palkechová Guest Relations Manager
Dear Mr. Matthew John, Thank you for taking the time to share your feedback. We are delighted that you enjoyed our spa facilities and the beautiful location of the hotel, with its close proximity to the town center of Piešťany. We sincere… Show more
Reviewed: 10 December 2024 · Stayed in December 2024
Verified reviewThe Hotel and Spa were absolutely lovely and I would totally recommend and also return here myself. It's a bit pricey but it also offers a lot of services. We stayed for 2 nights and also paid a bit extra for late check-out (which is until 6 pm, that's great!). Breakfast was good, dinner was good, they do special breakfast requests with mini menu at the table for no extra cost if buffet is not to your liking. Dinner is accompanied by music. We came here for a birthday and they made it very special - with song from staff, decorated table at dinner time, cake with a candle and bottle of prosecco in the room. We also got free welcome drink card at the bar and two drinks at cute Xmas market they have right outside the hotel. SPA is also lovely, they have thermal outdoor pool and normal swimming pool indoors, jacuzzi and 3 saunas. You can get towels and sauna-sheets right at the entrance to this SPA/relaxation zone. We tried massage (great) and interesting combination of "glass/thermal bath" and "mud bath". Mud one was so hot, but also unique experience, was fun. Premises are old villa/castle inspired and well kept, looks beautiful. Staff is very kind and friendly.
The only somewhat of an item would be very loud air-conditioner/warmer during winter in our room. I'm not sure if the sound came from bathroom or bedroom. In the living room it was loud, but around 6.30-6.50 am it would switch on and if you are a light sleeper might keep you up. I think this is only because our room was last on the wing, I doubt this is an issue in other rooms. (room was great otherwise, spacious).
Dear Mrs. Anna, Thank you so much for taking the time to share such a detailed and thoughtful review of your recent stay at our hotel. We are delighted to hear that you had a lovely experience and that so many aspects of your visit exceeded your expectations. It warms our hearts to know that we could help make your birthday celebration truly special. The song from our team, the decorated table, the cake with a candle, and the bottle of prosecco in your room are small touches we love to offer to make such occasions memorable. We’re also thrilled that you enjoyed the festive atmosphere of our Christmas market and the complimentary drinks. We’re glad to hear that you appreciated the variety of services we provide, from the special breakfast menu to the late check-out option. It’s wonderful to know you enjoyed the live music at dinner and found our SPA and wellness facilities relaxing and unique, especially the mud bath experience! Your compliments on the beauty of our premises and the friendliness of our staff mean a lot to us, as we strive to create a welcoming and exceptional environment for every guest. We do apologize, however, for the disturbance caused by the air-conditioning/heating system in your room. We truly appreciate your understanding that this may be an isolated issue due to your room's location, but we will certainly investigate this to ensure it does not impact future stays for you or other guests. Thank you once again for your kind words and valuable feedback. We’re thrilled to hear that you’d recommend us and plan to return. It would be an absolute pleasure to welcome you back for another memorable stay in the future! Warm regards, Veronika Palkechová Guest Relation Manager
Dear Mrs. Anna, Thank you so much for taking the time to share such a detailed and thoughtful review of your recent stay at our hotel. We are delighted to hear that you had a lovely experience and that so many aspects of your visit exceede… Show more
Reviewed: 23 October 2024 · Stayed in September 2024
Verified reviewBreakfasts and dinners were great.
There is nothing to dislike.
Dear Mrs. Agnes, thank you for choosing hotel Thermia Palace***** for your stay. We also very appreciate time you dedicated to send us a review. We strive to ensure that every aspect of your stay is comfortable and enjoyable, and your feedback serves as a great motivator for our team. We are looking forward to welcoming you back in hotel Thermia Palace in the near future and hope to continue exceeding your expectations. Sincerely, Jana Durcová Guest Relation Manager
Dear Mrs. Agnes, thank you for choosing hotel Thermia Palace***** for your stay. We also very appreciate time you dedicated to send us a review. We strive to ensure that every aspect of your stay is comfortable and enjoyable, and your fe… Show more
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewEverything was excellent: friendly and helpful staff, delicious breakfast, lovely gardens and superb facilities.
Dear Mr. Philip Michael, Thank you for choosing the Thermia Palace***** hotel for your stay and for sharing such a wonderful review. We are thrilled to hear that you had an excellent, relaxing weekend with us. Your kind words about our friendly and helpful staff, delicious breakfast, lovely gardens, and superb facilities mean a lot to our team. We truly value your feedback and are delighted that we met your expectations. We hope to continue providing you with exceptional experiences and look forward to welcoming you back for another relaxing stay in the future in our Hotel Thermia Palace*****. Best Regards, Veronika Palkechová Guest Relation Manager
Dear Mr. Philip Michael, Thank you for choosing the Thermia Palace***** hotel for your stay and for sharing such a wonderful review. We are thrilled to hear that you had an excellent, relaxing weekend with us. Your kind words about our f… Show more
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 10 October 2024 · Stayed in October 2024
Verified reviewReviewed: 6 October 2024 · Stayed in October 2024
Verified reviewFriendly staff
Dear Mr. Roger, thank you for choosing hotel Thermia Palace***** for your stay. We also very appreciate your support and time you took to share your experience with us. Your comfort and satisfaction are the utmost priority for us, and therefore we are very pleased to hear that we have fulfilled your expectations. We are glad that our colleagues' professionalism and willingness contributed to your overall positive experience. We really appreciate your kind words and will be proud to pass them on to our team. We strive to ensure that every aspect of your stay is comfortable and enjoyable, and your feedback serves as a great motivator for our team. We are looking forward to welcoming you back in hotel Thermia Palace in the near future and hope to continue exceeding your expectations. Sincerely, Jana Durcová Guest Relation Manager
Dear Mr. Roger, thank you for choosing hotel Thermia Palace***** for your stay. We also very appreciate your support and time you took to share your experience with us. Your comfort and satisfaction are the utmost priority for us, and th… Show more