Reviews of Hotel Arcus Garden 3 stars
Moskovská 5, 811 08 Bratislava, Slovakia
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLovely property with plenty of charm and character and very nice staff. Different from any of the standard bland chains. The room was big and I also had a balcony. Breakfast was great - good mix of buffet and made to order and you can choose to eat in the garden or inside. The garden and the decoration makes this property stand out. A room and hotel I'd be happy to spend time relaxing in. The property is on the outskirts of the town, which is only 15 to 20min walk from the old town. But considering how small the old town is, it's further out than a lot of hotels but I think the character of the property and garden makes up for it. Tram stops are only a few minutes walk away.
My room was a little tired - could do with new towels and carpet is getting a bit old. But were very clean so not a major worry for me.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewPerfect location, clean rooms, lovely atmosphere, kind staff.
Thank you for your feedback. We are very glad to hear your time spent in our hotel was a pleasant experience. We are looking forward to see you here again. Best regards, Hotel Arcus Team.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewConsidering that you are almost in the center of the city, you can have breakfast in a nice and quiet garden. Moreover Breaksfast itself is very good, you can choose fresh prepared things that you can order and in addition you have something from buffet. Rooms and all structure are very clean even if inside an old palace.
If you decide to have breakfast in the garde, you cannot choose the place but is pre-assigned. Since in my case I was "single", my table was not really the best position (right in the entrance/passage near a wall). Car Parking, I forgot to ask about it when arrived and recepionist didn't ask me, despite of appearances you cannot leave the car along the street of Hotel. I didn't know it and I risked to pay a penalty.
Thank you very much for taking the time to share your feedback. We’re truly happy to hear that you enjoyed your staying. Regarding the garden seating, we understand your comment and appreciate your perspective. As we have a limited number of tables in the garden, we pre-assign them to ensure all guests are accommodated, especially during busy mornings. Larger tables are reserved for bigger groups, but of course, if a different table is available, guests are always welcome to ask at staff and we’ll do our best to arrange a more preferred spot—or offer seating inside. As for parking, we’re sorry for the confusion. While street parking may look available, it’s unfortunately restricted by city regulations. We always recommend checking with our reception upon arrival, as we offer private parking for our guests and are happy to assist with directions and details to avoid any inconvenience. If you prefer street parking, we’re also happy to assist you with purchasing a valid parking ticket to avoid any issues. Thank you again for your stay and valuable comments. We hope to welcome you back in the future! Best regards, Hotel Arcus Team.
Thank you very much for taking the time to share your feedback. We’re truly happy to hear that you enjoyed your staying. Regarding the garden seating, we understand your comment and appreciate your perspective. As we have a limited number o… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery nice hotel, nice and large rooms. Nicely decorated.
Everything okay, only thing that could have improved our journey was to have a table more for 4 in the garden for the breakfast, but that is just a détail.
Thank you so much for your lovely words, Kathleen We're really happy to hear that you enjoyed your stay with us — from the spacious and nicely decorated rooms to the overall atmosphere of the hotel. Thank you also for your kind suggestion about the garden seating. We truly appreciate thoughtful feedback like this, and we'll definitely take it into consideration to make breakfast time even more comfortable for our guests. It was a pleasure having you, and we hope to welcome you back again soon! Warm regards, Hotel Arcus Team.
Thank you so much for your lovely words, Kathleen We're really happy to hear that you enjoyed your stay with us — from the spacious and nicely decorated rooms to the overall atmosphere of the hotel. Thank you also for your kind suggesti… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGreat location, Clean spacious rooms! Lovely garden area.
Nothing bad to say.
Thank you for your feedback Grant. We are happy your time at our hotel was comfortable and enjoyable. We look forward to welcoming you here again. Best regards, Hotel Arcus Team.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewBig room, AC available, and of course the beautiful garden for breakfast.
Bed was not so comfortable, pillows were very thin so I had to use 2, tv in the room is small.
Thank you for your feedback, Julia. We're happy to hear you enjoyed the spacious room, air conditioning, and especially the beautiful garden. Regarding your comments about the bed and pillows — we use orthopedic mattresses and pillows that are suitable for most of our guests, but we’re sorry to hear they didn’t meet your personal preference. Meanwhile we are always happy to offer extra pillows upon request to ensure your comfort. We appreciate your input and hope to welcome you back again soon! Best regards, Hotel Arcus Team.
Thank you for your feedback, Julia. We're happy to hear you enjoyed the spacious room, air conditioning, and especially the beautiful garden. Regarding your comments about the bed and pillows — we use orthopedic mattresses and pillows t… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe concept of the property is very good and I really enjoyed my three nights stay there. My room was spacious and clean with two large and bright windows overlooking a manicured garden that represents a true value of this place. Quite an oasis in the city. The quality of the night rest was great and overall interaction with the staff was up to high levels. It is not exactly centrally located, but with a negligible effort it is so easy to reach the center by a tram or even on foot. It is a very good detail that the central bus station - Nivy is located on less than 1 kilometers of distance on the flat terrain. The ratio of what was paid and what was received is ideal. There is no doubt that Hotel Arcus Garden will be my place of choice when I visit Bratislava again.
Thank you very much for your kind and detailed review, Eugen. We look forward to welcoming you to our hotel again. Best regards, Hotel Arcus Team.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewHotel Breakfast was good. And I like the garden.
The hotel receptionist doesn’t seem cooperative. Once you make the payment, you are at your own. Hotel TV was too old and top of that it doesn’t play any channel. They should remove the TV or put some smart TV.
Dear Vijay, Thank you for taking the time to share your feedback. We’re sorry you felt our receptionist was not cooperative. As a small, family-run hotel, we aim to provide friendly and helpful service at all times. We’re not sure what kind of assistance you expected, as our staff is always available to help during your stay. Regarding the television – we understand your point and agree that it is an area for improvement. As we do not have sponsors and operate independently, we prioritize our upgrades step by step. Replacing the TVs is already on our list, and we will definitely do so as soon as we complete other necessary improvements that ensure guest comfort and safety. Thank you again for your feedback – it helps us grow and improve. We hope to welcome you back in the future and offer you an even better experience. Warm regards, Hotel Arcus Team.
Dear Vijay, Thank you for taking the time to share your feedback. We’re sorry you felt our receptionist was not cooperative. As a small, family-run hotel, we aim to provide friendly and helpful service at all times. We’re not sure what kind… Show more
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewThe location was quiet and not too far from things. The garden was lovely.
I was there during a time where the temperature was hot and having air conditioning would have made the stay more comfortable but in fairness I am sure they stated that they didn’t have ac but I didn’t realize it nor did I realize how hot it would be in Bratislava in June.
Dear Danielle, We’re truly sorry to hear about your experience. We would like to let you know that we have made significant improvements, and almost all of our rooms — including the one you previously stayed in — are now equipped with air conditioning for added comfort. We would be delighted to welcome you back in the future and provide you with an even better stay. Your comfort and satisfaction are very important to us. Best regards, Hotel Arcus
Dear Danielle, We’re truly sorry to hear about your experience. We would like to let you know that we have made significant improvements, and almost all of our rooms — including the one you previously stayed in — are now equipped with air c… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation was great for one night stay. Quite and peacefull garden for summer.
Nothing
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewFriendly staff , excellent location
Thank you for your feedback Jana. We are happy that your stay in our hotel was a pleasant experience. We are looking forward to seeing you here again. Best regards, Hotel Arcus Team.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewNice hotel. Good location. You can enjoy the silence or walk 5-10 minutes to the bustling street with restaurants, bars and entertainments. Most of the tourist sights are within 10 - 30 minutes walk from the apartment. Spacious and clean room. Comfortable bed and pillows. WI-FI work very well. Own parking (15 euros). We were there on the weekend and left the car on the street (free for weekends). The street looks quiet and safe. Breakfast in the beautiful garden or inside. Choose from the menu and a delicious and fresh breakfast will be prepared especially for you. Check-in at 13:30 and check-out at 11:00. Check-in and check-out - 2 minutes No problem with payment. Friendly and helpful hotel staff.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewPleasant staff, within walking distance of the old town.
We had 2 single night stays at the start and end of our trip. The first night had just a handheld shower in a bath, not good. Both stays the tv in the room was difficult to switch on and the picture froze so it was impossible to watch.
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewVery cosy and nice small hotel with a lovely garden and friendly staff.
Breakfast available only until 9 am.
Thank you for your feedback. We are very happy to hear you enjoyed staying in our hotel and that you felt comfortable here. We are looking forward to welcoming you again. Best regards, Hotel Arcus Team.
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewCozy rooms, very clean, comfortable, very good location and very friendly staff
everything was excellent nothing to comment on
Dear Laurentiu-Emanuel, Thank you so much for your wonderful feedback! We are truly happy to hear you enjoyed your stay with us and that everything met your expectations. It would be our pleasure to welcome you back anytime you're in Bratislava again! Warm regards, Hotel Arcus Team.
Dear Laurentiu-Emanuel, Thank you so much for your wonderful feedback! We are truly happy to hear you enjoyed your stay with us and that everything met your expectations. It would be our pleasure to welcome you back anytime you're in Br… Show more