Reviews of Grand Hotel Bernardin 5 stars
Obala 2, 6320 Portorož, Slovenia
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe sea view was breath taking from our room, you can take the elevator down to the hotel's private beach so comfortable. Beautiful surrounding, nice area. Extra comfortable beds, spacious rooms and bathrooms, great breakfast, huge selection of fresh food, local delicacies. Polite and helpful staff, big parking lot. Piran is walking distance away as well as Portoroz's center. We will definitely come again and we totally recommend visiting this hotel.
We didn't like was the tiny packaged shower gel, shampoo and body lotion. It is not easy to use them, you run out of it quickly and unexpectedly, too much plastic waste. We'd rather prefer pump liquid soap/shower gel/body lotion dispensers in hotels. We traveled with our pet dog and it would be great if the hotel beach - which is pretty big by the way -had a small tiny area where guests could swim with their dogs maybe at the end corner of the beach? There is a designated dog beach (Monty's dog beach&bar) in Portoroz but it is about 3kms away from Grand Hotel Bernardin and not easy to park if you go by car. It would be really comfortable to stay at the hotel the whole day and being able to enjoy the sea with your pet dog. We would have spent way more money in the hotel if we would have been able to stay at the beach the whole day but instead we spent the day at the dog beach. It would be great if Grand Hotel Berndardin would consider this as an option :)
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBeach, location, pool and view
The lobby could be renovated to make it a bit more modern like the rooms and other areas.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNice location, 20 m from the sea, enough sun-beds for everyone. Good food but not as in a Greek or Turkish similar hotel (very little variation between the days)
The smell on the hallways … that hunted us for the entire stay. Moreover, the first room we got smelled so so bad that we just could not wait for the concierge to come and check (no, it was not coming from the bathroom). Positive: we got an upgrade to a non-smelling, bigger room. Negative: they tried to charge this upgrade at the end of the stay …
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe positive thing is the location of the hotel right on the beach, free parking available, close to the center of Piran and Portoroz. The sea is clean and deep, which is suitable for us, we did not have children with us. The hotel is a large complex, older but the reception is neat and presentable. The staff at the reception was pleasant and helpful. The hotel has a huge restaurant, where there is a large selection of food for breakfast and dinner and if you do not have any allergies, you will definitely choose and be satisfied. However, that is about the only thing that is worth 5 * and the hotel probably relies on the customer to close their eyes above the rest. However, the shortcomings are not covered by the food or the coupons for the thermal baths in the hotel next, which we did not use. This hotel was 5 * maybe in the 80s and 90s, definitely not now.
The biggest problem was the air conditioning which was very noisy and didn't work properly. After complaining at the reception, the serviceman came within 10 minutes and changed the filter, but he said that the system is set in such a way that it is not possible to have less than 25 degrees, it was 37-38 outside, so changing the room was pointless. I didn't read about this restriction anywhere in the description of hotel and air conditioning is very important to us, this is not a temperature at which you can sleep. We didn't sleep for 4 nights and it really ruined our holiday. This is unacceptable in a 5* hotel. Why do you have a Villeroy & Boch toilet when you have a rusty radiator and a non-functional exhaust fan in the bathroom? The balcony was dirty, the furniture at balcony were dirty from bird droppings. The automatic curtains in the room were disconnected and the strip was taped shut.The beach has 2 parts, VIP and privat. It was impossible to get to the VIP club the whole stay, the young lady said me on Friday morning that it was full until Monday evening. The staff (teenagers) tolerated the occupancy of the sunbeds at 6:30, and even had their own business there, when the first row of sunbeds was covered by them with towels and for tips (5-10€) they gave them to guests who came late. Food – the restaurant is nice and gives the impression of luxury but not for someone with a gluten free diet. Although it was assured by the booking that it is possible to eat gluten free, the reality is different. There is 1 type of bread for breakfast, which really doesn't taste good and was cold/frozen and wet.So I paid 350€/night like everyone else, who had various pastries, desserts, cakes, pancakes and I had disgusting and hard bread. At dinner the same, nothing GF, only vegetables and meat, the other guests had various pastas, lots of desserts, unprofessional in 5* hotel.
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewThey have renovated the hotel and it changed in a better way
Sometimes there was a confusion at the beach someone would take umbrellas or sun beds
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewAs always Grand Hotel Bernardin was perfect. From first until the last moment everything was as expected and more. Staff is as always very polite and very professional. You get a free parking spot as the hotel guest. Our room was very clean, very comfy and with the best view that you can have in Portoroz/Piran. Private beach with free sun beds and parasols for the guests. Breakfast was very nice, many variations and there is enough choice for every taste. The Grand Cafe is a must. View from above on the whole bay is amazing. Very good coffee and nice cakes. Staff is really more then polite and friendly. Check in and check out went very smooth. This hotel deserves only the best recommendation. We are definitely coming back. Thanks for making our holiday more nice and joyful.
Everything was just perfect.
Dear Mr. Benko B., Thank you sincerely for your wonderful review and perfect rating. It brings us great joy to know that your summer holiday with us was filled with comfort, beautiful views, and warm hospitality from the moment you arrived until the day you left. We’re delighted you enjoyed the convenience of our private beach, the ease of parking and the variety of flavors at breakfast. We’re also glad you had a chance to relax at our Grand Cafe, where a good coffee and a breathtaking view make for an unforgettable moment. Your recognition of our team’s friendliness and professionalism means the world to us, as we always strive to create memorable stays for our guests. We’re already looking forward to welcoming you back for another seaside escape filled with relaxation, great service and special memories. Kindest regards, Guest Relations Manager
Dear Mr. Benko B., Thank you sincerely for your wonderful review and perfect rating. It brings us great joy to know that your summer holiday with us was filled with comfort, beautiful views, and warm hospitality from the moment you arrive… Show more
Reviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGreat place - nice rooms, sea view, really nice food for breakfast and dinner - lots of choices and variation across days, great location right in front of a beach while it's walking distance to Piran (there are also shuttle buses etc), nice swimming pool, includes passes to Termaris swimming pools, quiet, .. We will definitely come again.
Not much to report. There is a bit of a smell coming from the bathroom (especially in the morning after we kept the bathroom closed) but this seems to be the issue with the entire area and not this hotel itself.
Dear Mr. Relja, Thank you so much for your glowing review and for taking the time to share your impressions of your stay with us. It’s truly rewarding to hear that you found our hotel to be a great place for relaxation. We’re glad our location right on the beach, yet within easy walking distance of beautiful Piran, made your holiday even more enjoyable. It’s wonderful that you also appreciated the convenience of the shuttle buses, the relaxing atmosphere and the added bonus of the Termaris passes. Your intention to return is the greatest compliment we could receive and we look forward to welcoming you back with the same warmth and care. Regarding the smell you mentioned it’s indeed not an issue specific to our hotel. It can rarely be noticed in the entire coastal area during rare periods of changing weather and fluctuating sea levels. We understand that it can be a little unpleasant when it happens and our team always does its utmost to address it quickly so it has as little impact as possible on our guests’ comfort. We hope that your time with us left you with many fond memories — from peaceful moments by the sea to the joy of discovering the flavours of our cuisine. Until your next visit, we wish you plenty of wonderful days ahead and we can’t wait to host you again for another serene and memorable stay by the Adriatic. Kindest regards, Guest Relations Manager
Dear Mr. Relja, Thank you so much for your glowing review and for taking the time to share your impressions of your stay with us. It’s truly rewarding to hear that you found our hotel to be a great place for relaxation. We’re glad our locat… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe view
The rest
Dear Mr. Nicolas, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the beautiful view, as it truly is one of the special features of our location. However, we’re sorry to learn that other aspects of your stay did not meet your expectations. We continuously strive to improve and provide a memorable experience for all our guests, so your comments are very important to us. We hope you might consider giving us another chance in the future to show you the best of what we can offer but if not, we wish you all the best on your future journeys. Thank you again for your honest review. Warmest regards, Guest Relations Manager
Dear Mr. Nicolas, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the beautiful view, as it truly is one of the special features of our location. However, we’re sorry to learn that other aspects of your stay… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe location is good.
Considering its appearance, facilities, and room size, the hotel is more like a three / four star. Therefore, it feels overrated and overpriced
Dear Ms. Anita, Thank you for taking the time to share your impressions. We're truly pleased to hear that you appreciated our beautiful seaside location — it’s one of the highlights many of our guests enjoy. We’re sorry to hear that some aspects of your stay didn’t meet your expectations in terms of value and categorization. While we understand that perceptions may vary, we strive to offer a well-rounded experience that includes not only the location, but also services such as access to the sea water park, wellness centre, and a rich selection of culinary options. Please know that we are continuously investing in our facilities step by step, seasonally improving both comfort and appearance to meet our guests’ expectations even better in the future. Your feedback is valuable to us and we hope that despite the mixed feelings, you left with some pleasant memories. It would be our pleasure to welcome you again. Until then we are sending you warm regards, Guest Relations Manager
Dear Ms. Anita, Thank you for taking the time to share your impressions. We're truly pleased to hear that you appreciated our beautiful seaside location — it’s one of the highlights many of our guests enjoy. We’re sorry to hear that som… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewBeautiful hotel in a great location with stunning views, excellent food, beach and spa.
In general we liked and enjoyed very much everything! We could only suggest small details to improve to perfection. We travelled with our dog and so the room we got could have been slightly bigger. Unfortunately there were no spots dedicated to families with dogs on the hotel beach, so we had to search daily for other options in the area which were not the same comfort. Hotel beach is very big and I’m sure that a small area with dogs could be set up very easily. Room cleaning service was sometimes chaotic, used towels were gone but not replaced.. And I would definitely recommend to fix dispensers for the shower gel, shampoo and conditioner in the shower instead of tiny little bottles which are too many, tiny and must be replenished daily. I’m sure this would make guests happy because there are no shops in a short distance to get these things if needed.
Dear Ms. Klaudia, Thank you so much for your kind and thoughtful review! We're truly delighted to hear that you enjoyed your week with us and it’s wonderful to know that you found joy in so many aspects of your stay and we’re grateful for your warm words. We're also very thankful for your constructive suggestions. We understand how important it is for guests traveling with dogs to feel fully included and your idea of creating a small dedicated area on the beach for families with pets is a valuable one — we’ll certainly take it into consideration for the future. We’re also sorry for the occasional inconsistency with housekeeping and appreciate your feedback about the bath product packaging — more sustainable and guest-friendly solutions are indeed something we’re working towards. It’s feedback like yours that helps us grow and fine-tune the little things on our way to perfection. Thank you once again for choosing our hotel and we hope to welcome you and your four-legged companion back for another relaxing getaway soon! Kindest regards, Guest Relations Manager
Dear Ms. Klaudia, Thank you so much for your kind and thoughtful review! We're truly delighted to hear that you enjoyed your week with us and it’s wonderful to know that you found joy in so many aspects of your stay and we’re grateful f… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewVery close to Piran. Very good parking. Clean rooms. Good selection and plenty of room at meals. Nice view from the balcony. Free umbrella and sunbed. Very clean beach. Helpful staff.
Cast concrete beach, which can be quite crowded in good weather. Room was small for 3 persons. Expensive drinks at meals.
Dear Mr. Gábor, Thank you very much for your kind and thoughtful review! We're truly happy to hear that you enjoyed your stay with us. It's also great to know you found our location ideal for discovering the charm of Istria and the nearby town of Piran — such a special place to explore. We understand that the cast concrete beach might not be everyone's preference and during peak summer days it can indeed get a bit lively. As for the room size, we try to make the most of the space and comfort for all guests, and we’re always happy to offer suggestions for more spacious options on your next visit. Thank you again for choosing us and we hope to welcome you back soon for more memorable moments by the sea! Warmest regards, Guest Relations Manager
Dear Mr. Gábor, Thank you very much for your kind and thoughtful review! We're truly happy to hear that you enjoyed your stay with us. It's also great to know you found our location ideal for discovering the charm of Istria and the … Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewa two bed room could be a bit larger....the balcony is fine for two persons, with nice sea view
Dear Mr. Jan, Thank you very much for your kind rating and lovely feedback! We're so pleased to hear that you enjoyed the sea view — there’s something truly special about relaxing with the sound of the waves and a peaceful outlook over the water. We understand your comment regarding the room size; space is always a precious thing when traveling, and while we aim to make our rooms as functional and comfortable as possible, we’re grateful for your note and will take it into consideration. For your next visit, you might wish to explore one of our larger room categories, especially if you're looking for a bit more room to stretch out. It was a pleasure having you with us and we hope to welcome you back again soon for another refreshing stay by the sea! Warm regards, Guest Relations Manager
Dear Mr. Jan, Thank you very much for your kind rating and lovely feedback! We're so pleased to hear that you enjoyed the sea view — there’s something truly special about relaxing with the sound of the waves and a peaceful outlook over … Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewexcellent location, the best in the area, the sea is clear.
I didn't like the food, there are no lactose-free dishes, vegetarian cuisine, milk is added everywhere. the kitchen is not 5 stars, there is not much choice
Dear Mr. Sergey, Thank you very much for your thoughtful review and for highlighting both what you enjoyed and what could be improved. We're truly happy to hear that you appreciated our location — being so close to the clear, refreshing sea is something we’re very proud of, and we’re glad you felt it’s the best in the area! We're sorry to hear that the culinary offer didn’t fully meet your expectations. While we do strive to accommodate various dietary needs, we understand how important it is to feel confident and comfortable with your food choices during your stay. For future visits, we warmly invite you to let us know your dietary requirements in advance — our chefs are happy to provide tailored dishes whenever possible. Your feedback is extremely valuable and we’ll definitely take it into account as we continue working on expanding and improving our selection. We hope you returned home with some lovely seaside memories and we'd love to welcome you again for an even better experience. Kindest regards, Guest Relations Manager
Dear Mr. Sergey, Thank you very much for your thoughtful review and for highlighting both what you enjoyed and what could be improved. We're truly happy to hear that you appreciated our location — being so close to the clear, refreshing… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewAll services related to 5star hotel. Private Beach. Tasty food, big variety.
The temperarure in room was very high - 25degrees Celsius is too much for sleeping - at least for my family. Even when I claimed to hotel that air condition is not working properly, I was informed that air condition si set up form hotel to have the temperature in rooms between 23-25 °C. For me not acceptable for 5star hotel.
Dear Mr. Miloslav, Thank you very much for your kind review. We're truly happy to hear that you appreciated the wide range of services, especially the private beach, the variety and taste of our food offerings – these are all elements we are very proud of and work hard to maintain at a high standard. Regarding the room temperature, we sincerely regret that it didn’t meet your personal comfort level. You're absolutely right – a good night’s sleep is essential and we understand how important the right room climate is, especially during warmer months. As you were informed, our air conditioning is centrally managed and set to a temperature, which suits the majority of guests and also reflects our sustainability efforts. However, we fully understand that individual needs can vary and we regret that we fell short in this regard. We truly appreciate your feedback and hope that, despite this inconvenience, you returned home with pleasant memories of your stay by the sea. It would be a pleasure to welcome you and your family again – and we will do our very best to ensure even greater comfort next time. Kindest regards, Guest Relations Manager
Dear Mr. Miloslav, Thank you very much for your kind review. We're truly happy to hear that you appreciated the wide range of services, especially the private beach, the variety and taste of our food offerings – these are all elements w… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe hotel, location..
Umbrela and sunbed service on the beach
Dear Ms. Jasmina, Thank you sincerely for your kind rating and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the hotel and its beautiful location — being right by the sea is something we’re truly proud of and it's always wonderful to know our guests find this setting relaxing and enjoyable. We hope the views and peaceful atmosphere added a special touch to your stay. We regret, however, that the beach service at the beach did not fully meet your expectations. Since our resort is situated directly on the coast, we’ve set up several comfortable zones for beach relaxation and we continuously strive to improve the service and facilities for every guest. Your feedback is very important to us and we’ll make sure to pass it along to the responsible team as we look for ways to offer an even more pleasant beach experience in the future. We truly hope that overall your stay brought you many enjoyable and relaxing moments. Should your travels bring you back it would be our great pleasure to welcome you again and ensure an even more seamless and memorable visit. Warmest regards, Guest Relations Manager
Dear Ms. Jasmina, Thank you sincerely for your kind rating and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the hotel and its beautiful location — being right by the sea is something we’re t… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewWould always choose this Hotel for a stay in this region! Nothing can beat the location, including free parking, chairs at the beach & umbrellas. Rooms are renovated and all of the have sea view, it’s amazing and that’s why I come back nearly every year!
Dear Mr. Eva Maria, Thank you so much for your wonderful rating and heartfelt words! We are truly honored to be your preferred hotel in this beautiful region. It means a lot to us that you appreciate our unbeatable location right by the sea, as well as the convenience of free parking and the beach facilities with chairs and umbrellas. We’re delighted to hear that our renovated rooms with sea views keep you coming back year after year—that truly is the best compliment we could receive! Your loyalty inspires us to maintain and improve our services so every stay feels just as special. We look forward to welcoming you back again soon for many more memorable visits by the sea! Kindest regards, Guest Relations Manager
Dear Mr. Eva Maria, Thank you so much for your wonderful rating and heartfelt words! We are truly honored to be your preferred hotel in this beautiful region. It means a lot to us that you appreciate our unbeatable location right by the sea… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewLocation is nice.
Staff is unfriendly, the level of services provided for the price is not worth it.
Dear Mr. Luka, Thank you for sharing your feedback. We truly appreciate your kind words about our beautiful location. However, we are genuinely sorry to hear that your experience with our staff and service did not meet your expectations. Please accept our sincere apologies for any inconvenience or discomfort you experienced. Providing warm, attentive service is very important to us and we regret that we fell short during your stay. Your comments will be shared with our team as we continuously strive to improve and ensure every guest feels valued and well cared for. We hope you might consider giving us another chance in the future to provide you with the exceptional experience that reflects the true spirit of our hotel. Kind regards, Guest Relations Manager
Dear Mr. Luka, Thank you for sharing your feedback. We truly appreciate your kind words about our beautiful location. However, we are genuinely sorry to hear that your experience with our staff and service did not meet your expectations. Pl… Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewGreat location
Staff not cleanig when asked to do so but priwacy request was negkectedd, entering the room when do not disturbe sign was on.
Dear Ms. Andrea, Thank you very much for sharing your feedback with us. We’re truly pleased to hear that you appreciated our beautiful location right by the sea – it’s something we’re very proud of, and we're happy it added to your stay. However, we are genuinely sorry to read about your experience with our housekeeping service. Your privacy is extremely important to us and it is a basic expectation that a “Do Not Disturb” sign is fully respected by our team. We also regret if our staff did not respond promptly to your request for cleaning and we sincerely apologize for any discomfort or frustration this may have caused. Please rest assured that we are addressing this with our team, as respecting our guests' wishes and privacy is a top priority. We thank you for bringing this to our attention, as it helps us to improve. Despite this, we hope you were still able to enjoy some moments of rest and that the charm of our seaside surroundings offered a bit of relaxation. We would truly appreciate the opportunity to welcome you back in the future and provide you with the seamless and respectful experience you deserve. Warm regards, Guest Relations Manager
Dear Ms. Andrea, Thank you very much for sharing your feedback with us. We’re truly pleased to hear that you appreciated our beautiful location right by the sea – it’s something we’re very proud of, and we're happy it added to your stay… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified review