Parking wasn't available but luckily there was a public parking garage very close to the hotel.

We were assigned a huge amazing room that was really magical. It looked more like an apartment than a hotel room. The pool area is amazing and very relaxing, with a wonderful nature view.

Stayed in February 2025

Absence of the tea and coffee machine in the room.

Very clean and rather well kept. Excellent service and friendly attitude of the staff.

Stayed in March 2025

The view from our room wasn’t that good and parking comes with an extra fee, though I understand it's due to its capacity.

I recently stayed at this wonderful hotel to celebrate both my birthday and my partner's, and I can’t recommend it enough! The atmosphere was incredibly quiet, making it the perfect retreat. The facilities were top-notch, especially the free spa, which we enjoyed every evening—the spa staff were truly great, enhancing our relaxation experience. We also received a complimentary drink upon arrival, although we sadly didn't have time to enjoy it. The receptionists were very professional and friendly, adding to the welcoming ambiance. Breakfast was delightful, and we had the pleasure of dining with Chef Markus for lunch and dinner. He was not only friendly and professional but also created delicious meals that truly enhanced our experience. Overall, a fantastic stay, and I will definitely be coming back!

Stayed in October 2024

Room AC simply does not cool.

Facilities, the spa (the highlight of the stay), the Gym, cleanliness

Stayed in September 2024

A stay at the Atlantida hotel is a pleasure for all the senses. Visually beautiful and designed for every guest's comfort, impeccable staff, perfect spa center and excellent cuisine.

Stayed in January 2024

I don’t think that the air conditioning in room 403 is working correctly. We had it set to 21 degrees C and it was still very warm! We had to open up the doors and windows just to cool off the room at night. Then the mosquitoes started coming in. When we closed up and just ran the air conditioner it ran continuously all night which told us that the thermostat wasn’t working. The air blowing was not very cold… when we called to reception they said 21C was the coldest you could set it and told us to keep the blinds closed. We did! And of course that defeats the purpose of paying for a view room. Here we are in a 5 star hotel and had the worst night sleep!

Beautiful property and amenities. The room had a nice view, great bed and shower. Location was fine, just a short walk down hill into the park and plaza.

Stayed in September 2023

The fee for the parking garage was a bit of an unpleasant surprise

Free room upgrade, swimming pool, evening entertainment on the terrace and/or lobby

Stayed in August 2023

The bar closed very early

Excellent breakfast and nice swimming pool

Stayed in July 2023

not very good air conditioning in room, different cleaning times every day, weird garage door

very friendly staff, comfortable rooms, great spa area, good food selection, everyone is very caring, the hotel is very cozy

Stayed in July 2023

nothing

very friendly staff at the reception and in the restaurant. I had an amazing huge room.

Stayed in June 2023

we need take towels from room for going to the swimming pool. it’s wired. Why they didn’t provide it at the swimming pool are? also room was a little bit old. I think they need renovation.

Good location. beautiful view.

Stayed in May 2023

everything was perfectly

Stayed in May 2023

👍🏻

Stayed in April 2023

The rooms and halls were too cold. It was nit possible to raise temperature in the room. That was problematic when coming from very warm wellness areas. I dod not feel good amd comfortable in cold rooms in February

Great location! Nice rooms and wellness.

Stayed in February 2023

The food was not quite the 5 star that I would have expected. On the pricey side. The bathroom was very tiny. it was hard to turn in there.

I was lucky to have stayed when the hotel was only half full so it was nice and quiet. i loved the wellness centre and the fact that my 10 year old son could be in there with me. a lot of hotels have it for 16+. The personnel was warm, welcoming and obliging. Full score of 10 for the staff.

Stayed in February 2023

Great choices - for everyone taste.

Stayed in February 2023

/

EVERYTHING!!!❤️❤️❤️

Stayed in December 2022

Just pillows but that is a personal preference.

Delicious food, lovely and helpfull staff, comfy rooms, great wellness options.

Stayed in November 2022

I don't know how to say this in a polite manner. There are a lot of Russian guests that are so rude and unpleasant towards the hotel staff it's disgusting. They also make other people's stay a misery. The dinner is overpriced and not worth it even worth a try. The town is in a economic decline which is obvious if you compare the price of the hotel (it's supposed to be a 5-star hotel) and what it has to offer.

The pool area and the massage was good. Breakfast was lovely. The staff working as waiters are golden, please take better care of them.

Stayed in August 2025

Room was very small. Shower you hardly fit in. You need always keep finding a staff. Location not great. Definitely not 5 star

Staff was very friendly. Pool and sauna was great

Stayed in August 2025

The hotel has very little vegan options for breakfast which is unusual for the 5star hotel. We stayed during the weekend and there was a wedding going on in the building next door. It was very noisy and loud music was playing half of the night which was a huge minus 🙁

The staff was very pleased and nice. I like peace and quiet in the hotel wellness and spa.

Stayed in May 2025

Hotel restaurant is disaater. Value for money is disaster

Location

Stayed in June 2024

The hotel rooms are okay, but I was bothered by several other things that shouldn't happen in a 5-star hotel. The first surprise is that parking in the hotel garage needs to be paid separately, especially when there are no other parking options available. It's not about the amount; it's more about the principle. The self-service breakfasts and dinners are relatively basic, and the presentation of food in the self-service area is poor. There's often a shortage of certain dishes, and the presentation of food is quite unappealing. The buffet is often overcrowded, and cleanliness could be better (e.g., dirty menus...). There are tea-making facilities in the rooms, but there's no instant coffee, which would be highly desirable. The explanation from the reception that this is not standard is inappropriate. The drink selection at the bar is very limited, for example, only 4 types of beer. The staff is generally very friendly, but unfortunately, there are also some exceptions.

Stayed in February 2024

The food was not 5 star and was very mediocre for a 5 star that we have experienced at other 5 star facilities. Also the young kids that were there were with their families were not well behaved and no supervision was done on them with yelling and running around even in the nicer restaurant.

The spa services, staff and facility was 5 star

Stayed in February 2024