Reviews of Wilby Central Serviced Apartments 4 stars
15 Queen Street, #01-01 Tan Chong Tower Wilby Central Serviced Apartments, Victoria, 188537 Singapore, Singapore
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewWe had a really comfy stay at Wilby Central! The accommodation was well-equipped but in excellent condition. It was the little touches not often found in other places that made us feel welcomed and gave it that homey vibe. One such example, the shoe rack in the cupboard - to be able to have our shoes neatly tucked away and out of sight…no more eye sore after a tiring day out! Plus, everything was spotless—the fridge, microwave, and kettle were all clean and free of stains. Most of the staff were friendly and eager to help, always making sure we had a comfortable stay. Their warm smiles and respectful greetings were a delight, with a special shout-out to Sukuma and Shanti, and of course, Iskandar, whom we met on our checkout day. Our housekeeper, Nurul, was fantastic—courteous and thorough in keeping our room in great shape. She even noticed we had used up all the hangers and added more without us even asking! This level of attention to detail across the board really shows that the management is thoughtful and committed to providing great service. As frequent travelers to Singapore, we might have just found our go-to place!
Would be nice to have a bar/pub 🙂
Dear Jinny, Thank you for your thoughtful and detailed review! We are delighted to read that the little touches, cleanliness, and attentive service from our team—especially Sukuma, Shanti, Iskandar, and Nurul—made your stay feel so welcoming and comfortable. We truly appreciate your kind words and are thrilled that Wilby Central may become your go-to place in Singapore. Your suggestion for a bar/pub is noted, and we will certainly keep it in mind. We look forward to welcoming you back on your next visit! Best wishes, Wilby Residences Management
Dear Jinny, Thank you for your thoughtful and detailed review! We are delighted to read that the little touches, cleanliness, and attentive service from our team—especially Sukuma, Shanti, Iskandar, and Nurul—made your stay feel so welcomi… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery conveniently located. Friendly staff.
Slightly chaotic at check out. No lock up luggage storage. I think a ticketed system for your luggage pieces would be a great idea.
Dear Vanessa, Thank you for your kind review! We're glad you enjoyed your stay, the convenient location, and our friendly staff. We appreciate your feedback on the check-out process and luggage storage, and we’ll look into improving this with a ticketed system. We look forward to welcoming you back! Best wishes, Wilby Residences Management
Dear Vanessa, Thank you for your kind review! We're glad you enjoyed your stay, the convenient location, and our friendly staff. We appreciate your feedback on the check-out process and luggage storage, and we’ll look into improving th… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe location, close to everything. The staff were lovely and welcoming. The room was comfortable and well appointed
Nothing
Dear Lauren, Thank you for your wonderful review! We're delighted you enjoyed the convenient location, welcoming staff, and comfortable room. We’re so glad everything met your expectations and look forward to welcoming you again! Best wishes, Wilby Residences Management
Dear Lauren, Thank you for your wonderful review! We're delighted you enjoyed the convenient location, welcoming staff, and comfortable room. We’re so glad everything met your expectations and look forward to welcoming you again! Bes… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewStaff is quite helpful and friendly, especially the night shift Location is extremely convenient - hard to beat unless you are staying in MBS or one of the Fullertons. Spacious rooms (atleast in the 2BHK), aircon and wifi are superb Innovative bathroom features (Japanese style toilet, clothes drying mechanism)
$500 mandatory security deposit is only possible with Credit card or cash (very inconvenient for users with only a debit card as the refund takes months to process using this option).
Dear Aasish, Thank you for your kind words about our staff, location, and facilities—we’re glad you enjoyed your stay. We appreciate your feedback regarding the security deposit and understand the inconvenience. We’ll review this process to see how we can make it smoother for our guests. We hope to have the opportunity of hosting you in the future. Best wishes, Wilby Residences Management
Dear Aasish, Thank you for your kind words about our staff, location, and facilities—we’re glad you enjoyed your stay. We appreciate your feedback regarding the security deposit and understand the inconvenience. We’ll review this process t… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe location is great.
Breakfast was not good. Only a few menus are available in breakfast. No breakfast available on Saturday & Sunday. They clean the room only 3 days a week. First day, they are giving few complimentary, but after that they are not providing any complimentary even if you stay 2-3 weeks.
Dear SHOHELL, Thank you for your feedback. We are glad to hear you appreciated our central location. We are sorry that the breakfast and housekeeping schedule did not fully meet your expectations, and we will share your comments with the relevant teams for their improvement. Regarding the complimentary items, we’re not entirely sure what was expected—please don’t hesitate to reach out to our team so we can better understand and assist. We truly value your input and hope to have the chance to welcome you again in the future. Best wishes, Wilby Residences Management
Dear SHOHELL, Thank you for your feedback. We are glad to hear you appreciated our central location. We are sorry that the breakfast and housekeeping schedule did not fully meet your expectations, and we will share your comments with the r… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewSpacious and well appointed room for our 9 night stay. Very friendly and helpful staff. Special mention to the Manager Serene and the front office and housekeeping staff, Thana, Prakash, Logan, Thiru, Shanti and Pavithra. Nothing was too much trouble for them. We had a couple of issues with the air-conditioning and it was fixed promptly. Will definitely stay at Wilby Central again.
Unable to lock the room door from the inside.
Dear AshBiztraveller, Thank you for your kind and detailed review! We are delighted you enjoyed your 9-night stay and truly appreciate your recognition of Serene, Thana, Prakash, Logan, Thiru, Shanti, and Pavithra. We are glad any issues were promptly resolved, and we’ve taken note of your feedback about the door lock. We look forward to welcoming you back to Wilby Central soon! Best wishes, Wilby Residences Management
Dear AshBiztraveller, Thank you for your kind and detailed review! We are delighted you enjoyed your 9-night stay and truly appreciate your recognition of Serene, Thana, Prakash, Logan, Thiru, Shanti, and Pavithra. We are glad any issues w… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThis is my second time staying with Wilby, and the whole team took good care of me. All staff are super friendly and helpful :) Short walk to supermarkets, shopping malls, bus and tube stations.
N/A
Dear Jennifer, Thank you for choosing Wilby Central again! We are so glad to know you felt well taken care of and appreciated our friendly, helpful team. It is great that you enjoyed the convenient location too. We look forward to your next stay with us! Best wishes, Wilby Residences Management
Dear Jennifer, Thank you for choosing Wilby Central again! We are so glad to know you felt well taken care of and appreciated our friendly, helpful team. It is great that you enjoyed the convenient location too. We look forward to your nex… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewWelcoming staff (even at 2am, when we arrived). Lovely room, clean, comfortable, well appointed, excellent kitchen, spacious, good wifi, washing machine (and the bathroom doubled as a dryer), quiet, close to 3 MRT lines. Easily the best place we've stayed in Singapore.
Leaving.
Dear David, Thank you for the fantastic review! We’re thrilled you had such a smooth and welcoming experience! It’s great to know you enjoyed the comfort, space, and convenience of our apartment and location. We’re truly honoured to be your top choice in Singapore! Best wishes, Wilby Residences Management
Dear David, Thank you for the fantastic review! We’re thrilled you had such a smooth and welcoming experience! It’s great to know you enjoyed the comfort, space, and convenience of our apartment and location. We’re truly honoured to be you… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewExcellent serviced apartment in a great central location. Our Studio apartment was very comfortable including a kitchenette and washing machine Easy access to cafes, transport and close to major sightseeing locations such as Marina Bay. Staff friendly and very helpful. We returned for our second stay here, as this was perfect for us the first time we stayed.
Nil.
Reviewed: 30 May 2025 · Stayed in March 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewThe property was located closed to public transport & shopping malls. The staffs were extremely great & friendly , special mention to Serene Teo ( Resident Manager) & Thaya ( Chief Conceige ) who was very accommodating & made our stay at Wilby Central like coming back to our own home. Will definitely be staying here again on our next trip.
Can’t think of anything to fault it.
Dear Michael, Thank you for your heartfelt review! We are thrilled that staying at Wilby Central felt like coming home. Your kind words about Serene and Thaya mean a lot — we’re lucky to have them on our team. We are glad our location and service made your stay memorable, and we look forward to welcoming you back on your next visit! Best wishes, Wilby Residences Management
Dear Michael, Thank you for your heartfelt review! We are thrilled that staying at Wilby Central felt like coming home. Your kind words about Serene and Thaya mean a lot — we’re lucky to have them on our team. We are glad our location and … Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewWilby Central is well located, walking distance to many of Singapore’s tourist destinations. The building is well managed and the staff are very helpful. The breakfast lounge is available on week day mornings for a simple breakfast from 6:30 - 8:30 am but the lounge itself remains open all day for self serve coffee or tea. The apartment was clean and bright and well equipped, with room service available 3 times weekly. A short walk away there are many restaurants and shops , and there is easy access to the public transport system if you want to go further afield.
I never did learn how to fine tune the aircon myself, and often found it either too cold or too warm, but the front desk did offer to send someone up to re-set it including the direction of the airflow. The in-room control panel is more complicated than it needs to be.
Dear Susan, Thank you for your review! Your feedback on the aircon control panel is particularly useful—it’s those small usability details that often go unnoticed until you are living with them. It is great to know that our front desk was proactive in offering support. We truly appreciate your kind words and look forward to welcoming you back again soon! Best wishes, Wilby Residences Management
Dear Susan, Thank you for your review! Your feedback on the aircon control panel is particularly useful—it’s those small usability details that often go unnoticed until you are living with them. It is great to know that our front desk was … Show more
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewPerfect stay! My husband and I were visiting our family back home and we thought a serviced residence would be ideal. And we really lucked out with Wilby!! The staff (reception, security, housekeeping and everyone else) were so so kind and helpful! The location was perfect - it's so close to so many places (food places, malls etc.) and they were so walkable too! Also very close to mrt stations (both circle & green lines). Room was perfect for our stay - we had kitchenette, washer, cute way to dry our clothes, fridge; bed was super comfy! Didnt have any issues & amenities were great (workspace in the lounge, breakfast etc). Definitely felt like a home when we were there. All in all, we'll definitely come back here for our next stay! Thanks so much for such a great stay!!
Dear Nursyazwani, Thank you for your wonderful review! We are so happy to know that Wilby felt like home during your visit. It’s great that you enjoyed our central location, well-equipped room, and excellent amenities. Our team truly appreciates your kind words, and we can’t wait to welcome you back for your next stay! Best wishes, Wilby Residences Management
Dear Nursyazwani, Thank you for your wonderful review! We are so happy to know that Wilby felt like home during your visit. It’s great that you enjoyed our central location, well-equipped room, and excellent amenities. Our team truly apprec… Show more
Reviewed: 18 March 2025 · Stayed in February 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewIt was like a home away from home, only centrally located with lots of places to visit and experience. The room was just as depicted and more!
Nothing
Dear Audrey, Thank you for your wonderful review! We are delighted you enjoyed our apartment and our convenient location. We look forward to welcoming you back soon! Best wishes, Wilby Residences Management
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewGood location near MRT station, good a/c, plenty of space.
The breakfast was disappointing and not available on the weekend.
Dear Phil, Thank you for your feedback. We have noted your feedback on the breakfast, and we’ll address them with the relevant team to improve our service. We hope to serve you better in the future. Best wishes, Wilby Residences Management
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewIt is good, I do hope they may able to add gruten free menu on their breakfasts.
Dear Jean-Michel, Thank you for your feedback. We have noted your suggestion on including gluten-free items for breakfast, and we’ll address them with the relevant team to improve our service. We hope to serve you better in the future. Best wishes, Wilby Residences Management
Dear Jean-Michel, Thank you for your feedback. We have noted your suggestion on including gluten-free items for breakfast, and we’ll address them with the relevant team to improve our service. We hope to serve you better in the future. Best… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewGood location and nice apartment room and facilities.
Only one card for two guests. Housekeeping doesn’t refill toiletries and even forgot to refill our bath towels. A/C maintenance was done without prior notice and staff tried to enter the apartment while we were getting ready to head out.
Dear Melodee, Thank you for your feedback. We are glad you enjoyed our location and facilities. We apologize for the inconvenience with the key card, housekeeping, and AC maintenance. Your concerns are important to us, and we’ll address them to improve our service. We appreciate your stay and hope to serve you better in the future. Best wishes, Wilby Residences Management
Dear Melodee, Thank you for your feedback. We are glad you enjoyed our location and facilities. We apologize for the inconvenience with the key card, housekeeping, and AC maintenance. Your concerns are important to us, and we’ll address th… Show more
Reviewed: 21 January 2025 · Stayed in December 2024
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewGreat location, very clean, friendly staff
Breakfast is a bit basic
Dear Jennifer, Thank you for your feedback! We are glad you enjoyed our location, cleanliness, and friendly staff. We appreciate your input on breakfast and will look into ways to improve. Hope to welcome you again soon! Best wishes, Wilby Residences Management
Dear Jennifer, Thank you for your feedback! We are glad you enjoyed our location, cleanliness, and friendly staff. We appreciate your input on breakfast and will look into ways to improve. Hope to welcome you again soon! Best wishes, Wil… Show more
Reviewed: 15 January 2025 · Stayed in November 2024
Verified reviewComfortable & clean
They still haven’t returned my $500 security deposit 60 days after checking in.
Dear Michael, We’re sorry to hear about your experience. We have notified our team on this and they will promptly assist in the refunding of your security deposit. We appreciate your feedback and regret any inconvenience caused. Best wishes, Wilby Residences Management
Dear Michael, We’re sorry to hear about your experience. We have notified our team on this and they will promptly assist in the refunding of your security deposit. We appreciate your feedback and regret any inconvenience caused. Best wis… Show more
Reviewed: 15 January 2025 · Stayed in January 2025
Verified reviewCentral location, comfortable bed, clean, good selection of tv channels/apps with friendly & helpful staff.
The layout in the kitchen area is a bit cramp where it is hard to reach the cupboard where the plates were kept
Dear Sheila. Thank you for your kind words! We are glad you enjoyed our central location, comfort, and friendly staff. We appreciate your feedback on the kitchen layout and will inform the relevant department to improve this. Hope to welcome you again soon! Best wishes, Wilby Residences Management
Dear Sheila. Thank you for your kind words! We are glad you enjoyed our central location, comfort, and friendly staff. We appreciate your feedback on the kitchen layout and will inform the relevant department to improve this. Hope to welco… Show more
Reviewed: 5 January 2025 · Stayed in December 2024
Verified reviewSpacious and clean. The Japanese drying of clothes worked a treat
NA
Dear Jo, Thank you for your kind review! We are thrilled you enjoyed our location, spacious rooms, and the Japanese drying feature. We are also glad to hear our staff made a positive impact. We hope to welcome you back for another great stay! Best wishes, Wilby Residences Management
Dear Jo, Thank you for your kind review! We are thrilled you enjoyed our location, spacious rooms, and the Japanese drying feature. We are also glad to hear our staff made a positive impact. We hope to welcome you back for another great st… Show more