Rooms are not differentiated even if it has club access.

Club & the complimentary meals there

Stayed in July 2025

It was super difficult to extend my stay because initially book Booking.com, they could not extend my stay, instead I had to check out, look for a room on internet, do another booking and then stay, after all this they still asked me for doing the extension and disable my room for couple of hours. In addition every day they claim I did not have breakfast included with the room. and I did was booked the rrom including breakfast. Very annoying

Stayed in June 2025

Nothing. Everything was perfect.

Rooms are so quiet, All service staffs were excellent! Both counter, technician & house keeping staff! Professional and very responsive. Lots of food places around. Location although not in city centre but accessible by easily public transport.

Stayed in June 2025

Comfy, great breakfast, clean and tidy, helpful staff

Stayed in June 2025

Staff provided exceptional service!

Stayed in March 2025

Complimentary carpark perhaps could have been per day as opposed to per stay. But other than that, all was good.

The location was situated next to ikea and is very close to all the good and yummy food. Hotel's breakfast was tasty with local fare. I like that the room was cosy and the bed was comfy. Service was prompt and efficient.

Stayed in March 2025

The hotel was very clean throughout, in and out of the room. Staff were friendly and polite.

Stayed in March 2025

The shower in the bathroom was a little weak

The rooms are clean and breakfast buffet is delicious.

Stayed in March 2025

I found a baby cockroach:( Had to wait for + 10 min for check out, reception had only one staff

Organised equipment, drinking water supplies, cheerful cleaning staffs

Stayed in February 2025

Only thing we wonders there is no parking lot for redemption or a half payment price for the gueast who patronized the carpark at upper level. The guest have to bear their own cost for the period of their hours parking in the carparking lots . Likewise different then Novena Residence ,parking lots are only for guest . Moving ahead the management should highlighted it in the Booking.com that carpark are not free payment for hotel guest,as they should paid for the cost while parking at the parking lots which was not owned by the hotel.[ Level 5].

Facilities at Alexandra Residence was great in the room, everything was well tidy and clean. Room was so spacious ansd comfortable.Toiletries in the bathroom are fully equipped and well managed. Thanks to hskp team for making is well organized before we check in. Also we can dine besides the hotel where few dining restaurant at the level 1. Indian,Thai, Western food style at Level 1.

Stayed in April 2024

Location, pool, great breakfasts.

Stayed in June 2024

Early check out . 11am by the hotel .

Stayed in June 2024

I wish there is an option to choose between a shower area or a bathtub .

The room was spacious, ample of space to walk . Fantastic idea of having a filter water system instead of toilet tap water for my morning coffee. Like the interior design of the room and topping it with the view cast option to connect the phone and TV!!! Makes life easier ! The pool was great too .

Stayed in May 2024

Food was ok, location is excellent

Stayed in April 2024

Noisy neighbors who spoke loudly until early hours in the morning. This might have been the result of the walls being a bit too thin.

Staff was always helpful and pleasant. The facilities were quite clean. I had appointments at NUH so location was good for going back and forth by taxi. And, there are many eating options within walking distance.

Stayed in April 2024

The breakfast line is too long and I could not eat 2 times among 3days. 😭

Stayed in March 2024

Rooms are hot, breakfast was average

Convenient location, pool and bar are amazing

Stayed in April 2024

Breakfast

Nice accomodation no comments

Stayed in March 2024

Your front desk staff demonstrated the word "affectation" at the point of checking in. This staff badly need to be recoursed. No queue railing (pls refer to photo).

Mr Firdaus & Joshua. Great personality!

Stayed in February 2024

Fire alarm rang twice same night . Requested late check out as our sleep timing was disrupted 2 hours .

Clean linen / room & toilet . Wall , side skirtings are all clean . Lovely view

Stayed in February 2024

I was lucky to get a room on the top floor. Cooling down in the pool was great and it has a nice skyline view especially in the evening. I like the consciousness for the environment. There is no plastic bottle water, so use your own to refill.

Stayed in January 2024

Room abit small

Amenities and convenience

Stayed in January 2024

The shower cubicle pretty small though.

Great room. Bathroom quite small though. Very accesible to Ikea, Queensway Shopping Centre and Anchorpoint.

Stayed in December 2023

The TV Chanel not Much choice to choose

The environment the room and the good location

Stayed in December 2023