Stella was great.

Stayed in August 2025

Nothing.

Had A trully Wonderful stay at Heritage Collection. Hotel location is perfect @ food, attractions and transportation. The staf was exceptionallly friendly and went out of their way to make us feel welcome from the moment we check-in. Good job Yani, Mary & Shannen. Thank you

Stayed in August 2025

Hot water could be hotter, especially since I liked to keep the AC running.

Perfect for solo travellers or if looking for an accommodation that's budget friendly. Check in process was simple and easy. Location is amazing. Would definitely stay here again as I didn't get to try all the food options that were around.

Stayed in August 2025

I was a bit confuse with the different entrances, but it was my own fault since I have no idea whether I have to respect only an assigned entrance for the whole trip.

Good location, cleanliness, privacy, nice interia decoration, good quality of household equipments & furniture, strong service mind of staffs (including the Digital assistant).

Stayed in August 2025

I got what was offered and more. I can't complain, and I do when I am not happy.

The crew made a huge difference. That's why I rate the place as 10 inspire some small inconveniences, which are nothing really when you get to deal with such good people. Before I arrived, I was quite nervous because of the issues described by some. So, I will address those issues. Roaches. None in 9 days. And even if thre was one or two, you must realize it's the Tropics. It's not your apartment in Paris or New York. You have a roach infestation there, not in Singapore. Noise from the dryer. Simple. Tell people to turn it off. Or, inform the crew. They will certainly take care of it after 10 PM. Other noises. I asked one couple to be quiet, and they were. So, just do something if somebody is inconciderate. Yes, I had peaceful nights. Hard bed. Must be joking! I have back problems and I hate hard beds and soft ones, too. Their mattress was really good, just right, I would say. Had two excellent pillows The entrance system. Yes, it's complicated the first time, but if you follow yhe directions, it works, and I have Android 14. Later on, its simple. However, i would rather have a physical key. And the system should be replaced. Service. This was, never an issue, but the ladies are better than best. Their response is instantaneous and VERY thorough. They are very polite and classy ladies I don't meet where I live or during my travels, and I am on the way 11 months a year, past 7 years. Yes, simple living and saving is paying off big time. I liked my refrigerator, micro and quiet and efficient AC. I set it at 25 and was very Happy. You should not freeze your room when it's so hot outside. Also, take cold showers as I did. Don't be a wimp. In the Tropics you do not need long hot showers. I had no humidity issues, but you will with those those hot showers. Dehumidifier. What for? It heats up the room while removing the moisture. The AC also removes the moisture.

Stayed in August 2025

These hotels have at least one - three flights of stairs to your room, so be careful bringing too much luggage or if you need accessibility!

I stayed at three locations -- Chinatown, Pagoda St, and Smith St. All three are very close to the action while remaining quiet and homely on the inside. Pagoda St has a nice open patio with chargers and books, and both Pagoda St and Smith St open right to the middle of the action in Chinatown. I made the mistake of bringing too much luggage (for a longer stay in Singapore), but luckily the Heritage Ambassadors, Mary and Shannen, were on site and kindly helped me with my heavy bags up multiple flights of stairs! Mary and Shannen were always kind and welcoming during my stay. The 24/7 online/WhatsApp concierge, Yani, was always prompt with her responses and available to help. I had to extend my stay twice, and she was really helpful both times!

Stayed in August 2025

Due to system outage, digital check-in was difficult to accomplish. Took a few attempts to pay the $200 deposit. However, thanks to the responsive WhatsApp concierge staffed by Leni and Mary Shaneen, the problem was resolved soon afterwards. Location is good. Digital card-key is wonderful.

Stayed in August 2025

Room was a bit smaller than expected and was disappointed that there was no waiting area in Hotel, so had to roam around the city till the room was ready

Hotel was easy to find and close to MRT and checkin was easy. Most importantly the staff were exceptionally helpful. Helping me with early check in and suggesting best restaurants (Mary & Yani ) and Faiz for getting me a Taxi to go airport.

Stayed in August 2025

The air-condition was above the bed so we had to close it many times. It should be placed somewhere else.

The location is perfect. Near everything.

Stayed in August 2025

Nothing

We would like to thank the team taking care of us Mari,Sheneen and Yani for great service.

Stayed in August 2025

The communication from the staff members (Belle, Divina and Stella) was excellent throughout the stay

Stayed in August 2025

Nothing really, but the AI responses aren’t perfect and made the communication a bit confusing at times.

Great location, close to 3 metro lines, lots of walkable sites and great food.

Stayed in July 2025

No lifts unfortunately A little expensive

Cleanliness and helpful staff Thank you Yani, Mary and Shannen

Stayed in August 2025

As I’m writing these lines, I have goosebumps! Before I even begin to describe this incredible and spotless stay, I want to mention four amazing people who were there for me 24/7: Divina, Mae, Bella, and Stella. These are people who truly took the time to care. On the very first day after my arrival, they even asked how I was feeling and whether everything was okay with the accommodation — how incredible is that? Thank you! You're doing so much more than just managing a hotel – you’re creating unforgettable experiences. Now, about the place itself: absolutely spotless, which is my number one priority! Everything is digital and smooth. The location is fantastic! Having walked through almost the entire city, I can honestly say that all Heritage Collection apartments are in amazing locations. If you want to fully enjoy this beautiful city, book with Heritage Collection! I'm not only in love with the city, but also with the wonderful people who turned my stay into one of the true highlights of my trip through Asia. ❤️

Stayed in August 2025

Firstly, daily housekeeping isn't standard, and tasks such as laundry are expected to be managed independently by guests, which may not suit everyone. Additionally, due to the hotel’s fully digital approach, guests less familiar with technology might face difficulties navigating the various systems and could feel overwhelmed.

I recently stayed at this hotel during my trip to Singapore and overall had a positive experience. The property was highly organized, offered excellent customer support, and featured modern, fully digital amenities which made check-in and overall interaction very efficient. Its prime location was another significant advantage, allowing easy access to popular attractions and transportation. For what you pay, it provides honest value for money.

Stayed in August 2025

No window. Very humid that we had to turn on the dehumidifier for 24hr

The location is awesome!

Stayed in July 2025

Nothing

I loved the location, it's in the heart of Chinatown, just a few mins from the Maxwell MRT stop and the Maxwell Hawker Center. Surrounded by great restaurants, bars, and temples. The staff Mary, Shaneen, and Yani were truly amazing. My room was clean, organized, had my own bathroom and shower, even had a washer dryer for longer stays. Next time, I will book my entire family here!

Stayed in July 2025

Install a better curtain

Location are good

Stayed in July 2025

The location was great. There was a kitchen in a room. Good value for money. Thanks to Yani, Mary and Shannen for a smooth stay.

Stayed in July 2025

The security cage whas loose, not attach to the wall.

Nice, clean , good service!! Thanks to Mary, Shaneen and Yani!!

Stayed in July 2025

Pretty small rooms, but it’s the same everywhere in Singapore!

The location is great. Right in China town with multiple Hawker centres 5 mins walk away which have amazing, cheap food. Convenience store 30 second walk from the building. Shower was hot and had good pressure. Washing machine/dryer in the room, bed was super comfy and big.

Stayed in July 2025

N/A

Position, quaint heritage and perfectly functional.

Stayed in July 2025

It’s in the best part of town! Also super easy to check in with very attentive staff (on WhatsApp). It was perfect for our overnight layover.

Stayed in July 2025

Very comfortable stay yet again at this property. I stayed here two months ago and was more than happy to come back again. Same great service and friendliness by the staff. Fantastic location. I will definitely stay again in the future. Thank you!

Stayed in July 2025