Reviews of Heritage Collection on Chinatown - Mobile App Check-In 3 stars
227 South Bridge Road, Chinatown, 058776 Singapore, Singapore
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewStella was great.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewHad A trully Wonderful stay at Heritage Collection. Hotel location is perfect @ food, attractions and transportation. The staf was exceptionallly friendly and went out of their way to make us feel welcome from the moment we check-in. Good job Yani, Mary & Shannen. Thank you
Nothing.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewPerfect for solo travellers or if looking for an accommodation that's budget friendly. Check in process was simple and easy. Location is amazing. Would definitely stay here again as I didn't get to try all the food options that were around.
Hot water could be hotter, especially since I liked to keep the AC running.
Hi Tin, Thank you for your great feedback! We’re glad the check-in process was smooth and that you enjoyed the convenient location—so many food options to explore, and we hope you get to try them all next time! We appreciate your note about the hot water temperature. We’ll definitely look into this to ensure a more comfortable experience for our future guests. Looking forward to welcoming you back soon for another stay!
Hi Tin, Thank you for your great feedback! We’re glad the check-in process was smooth and that you enjoyed the convenient location—so many food options to explore, and we hope you get to try them all next time! We appreciate your note abo… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff were all very friendly and helpful. Mary Shannen and Yani stayed in touch to assure my stay was comfortable. The location was very close to Chinatown Mall and Metro stop. It was also near Maxwell Food Court, which had a nice selection of dishes at affordable prices.
Hi Charles, Thank you for your wonderful feedback! We’re glad to hear you found the apartment clean, modern, and conveniently located for your visit. Mary, Shannen, and Yani will be delighted to know their efforts made your stay comfortable. They truly enjoy supporting our guests. It’s great that you enjoyed the nearby Chinatown Mall and Maxwell Food Court! Such fantastic spots for food and culture! We’d love to welcome you back anytime you’re in Singapore.
Hi Charles, Thank you for your wonderful feedback! We’re glad to hear you found the apartment clean, modern, and conveniently located for your visit. Mary, Shannen, and Yani will be delighted to know their efforts made your stay comfortabl… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGood location, cleanliness, privacy, nice interia decoration, good quality of household equipments & furniture, strong service mind of staffs (including the Digital assistant).
I was a bit confuse with the different entrances, but it was my own fault since I have no idea whether I have to respect only an assigned entrance for the whole trip.
Hi Veerayooth, Thank you so much for your kind words! We’re delighted you enjoyed the location, cleanliness, and the quality of the interiors and service. Our team, including our Digital Concierge, Yani, will be happy to hear that. We understand that the multiple entrances can be a bit confusing at first, so no worries at all! If you ever need any guidance on which entrance to use during your stay, please feel free to reach out—we’re always here to help make things easier for you. We hope to welcome you back soon for another comfortable stay!
Hi Veerayooth, Thank you so much for your kind words! We’re delighted you enjoyed the location, cleanliness, and the quality of the interiors and service. Our team, including our Digital Concierge, Yani, will be happy to hear that. We und… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe crew made a huge difference. That's why I rate the place as 10 inspire some small inconveniences, which are nothing really when you get to deal with such good people. Before I arrived, I was quite nervous because of the issues described by some. So, I will address those issues. Roaches. None in 9 days. And even if thre was one or two, you must realize it's the Tropics. It's not your apartment in Paris or New York. You have a roach infestation there, not in Singapore. Noise from the dryer. Simple. Tell people to turn it off. Or, inform the crew. They will certainly take care of it after 10 PM. Other noises. I asked one couple to be quiet, and they were. So, just do something if somebody is inconciderate. Yes, I had peaceful nights. Hard bed. Must be joking! I have back problems and I hate hard beds and soft ones, too. Their mattress was really good, just right, I would say. Had two excellent pillows The entrance system. Yes, it's complicated the first time, but if you follow yhe directions, it works, and I have Android 14. Later on, its simple. However, i would rather have a physical key. And the system should be replaced. Service. This was, never an issue, but the ladies are better than best. Their response is instantaneous and VERY thorough. They are very polite and classy ladies I don't meet where I live or during my travels, and I am on the way 11 months a year, past 7 years. Yes, simple living and saving is paying off big time. I liked my refrigerator, micro and quiet and efficient AC. I set it at 25 and was very Happy. You should not freeze your room when it's so hot outside. Also, take cold showers as I did. Don't be a wimp. In the Tropics you do not need long hot showers. I had no humidity issues, but you will with those those hot showers. Dehumidifier. What for? It heats up the room while removing the moisture. The AC also removes the moisture.
I got what was offered and more. I can't complain, and I do when I am not happy.
Hi Stan, Thank you for your thoughtful and detailed feedback. We’re glad the team’s attentive service made such a positive impact on your stay. Your understanding of the tropical environment and the minor challenges, like the entrance system and noise, is truly appreciated. It’s great to hear you found the mattress comfortable and the amenities suited your needs. Your balanced perspective helps us improve and assures us we’re on the right track. We look forward to welcoming you back for another great stay!
Hi Stan, Thank you for your thoughtful and detailed feedback. We’re glad the team’s attentive service made such a positive impact on your stay. Your understanding of the tropical environment and the minor challenges, like the entrance syst… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewI stayed at three locations -- Chinatown, Pagoda St, and Smith St. All three are very close to the action while remaining quiet and homely on the inside. Pagoda St has a nice open patio with chargers and books, and both Pagoda St and Smith St open right to the middle of the action in Chinatown. I made the mistake of bringing too much luggage (for a longer stay in Singapore), but luckily the Heritage Ambassadors, Mary and Shannen, were on site and kindly helped me with my heavy bags up multiple flights of stairs! Mary and Shannen were always kind and welcoming during my stay. The 24/7 online/WhatsApp concierge, Yani, was always prompt with her responses and available to help. I had to extend my stay twice, and she was really helpful both times!
These hotels have at least one - three flights of stairs to your room, so be careful bringing too much luggage or if you need accessibility!
Hi Angel, Thank you so much for sharing your experience across our three locations! We’re delighted you enjoyed the quiet, homely atmosphere right in the heart of Chinatown, and that the patios and proximity added to your stay. Mary and Shannen will be thrilled to hear your kind words—they truly love helping our guests. And Yani will be happy to know her prompt support made a difference, especially with your stay extensions. Thank you also for the helpful tip about the stairs; it’s great advice for future guests to keep in mind. We hope to welcome you back again soon!
Hi Angel, Thank you so much for sharing your experience across our three locations! We’re delighted you enjoyed the quiet, homely atmosphere right in the heart of Chinatown, and that the patios and proximity added to your stay. Mary and S… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewA small room but with most facilities - fridge, microwave etc. No noise from the street but some from other guests. A quiet area with shops, coffee and restaurants. Beds were comfortable and hosts were helpful.
It is about 10-11 minutes walk from the metro (Singapore is humid!). The bathroom doesn't offer great privacy but manageable. It is a digital checkin so definitely need a phone with charge at all times.
Hi Ron, Thank you for your feedback! We’re also grateful for your understanding of our digital check-in process, which helps us provide a smooth, contactless experience. We’ll continue working on enhancing bathroom privacy and overall comfort. Looking forward to welcoming you back soon!
Hi Ron, Thank you for your feedback! We’re also grateful for your understanding of our digital check-in process, which helps us provide a smooth, contactless experience. We’ll continue working on enhancing bathroom privacy and overall co… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewDue to system outage, digital check-in was difficult to accomplish. Took a few attempts to pay the $200 deposit. However, thanks to the responsive WhatsApp concierge staffed by Leni and Mary Shaneen, the problem was resolved soon afterwards. Location is good. Digital card-key is wonderful.
Hi Changji, Thank you for your patience during the system outage—we’re sorry for the inconvenience it caused. We’re glad Yani and Mary Shannen were able to assist you promptly and help resolve the issue. It’s great to hear you enjoyed the location and found the digital card-key convenient. We appreciate your understanding and hope to provide an even smoother experience on your next visit!
Hi Changji, Thank you for your patience during the system outage—we’re sorry for the inconvenience it caused. We’re glad Yani and Mary Shannen were able to assist you promptly and help resolve the issue. It’s great to hear you enjoyed the… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewHotel was easy to find and close to MRT and checkin was easy. Most importantly the staff were exceptionally helpful. Helping me with early check in and suggesting best restaurants (Mary & Yani ) and Faiz for getting me a Taxi to go airport.
Room was a bit smaller than expected and was disappointed that there was no waiting area in Hotel, so had to roam around the city till the room was ready
Hi Hussain, Thank you for your thoughtful feedback! We’re happy to hear that Mary, Yani, and Faiz were able to assist you and make your stay more comfortable, especially with early check-in and transportation. We appreciate your honest comments about the room size and the lack of a waiting area. We understand how important it is to have a comfortable space while waiting, and we’ll certainly take your feedback into consideration as we continue to improve. We hope to welcome you back for an even better experience next time!
Hi Hussain, Thank you for your thoughtful feedback! We’re happy to hear that Mary, Yani, and Faiz were able to assist you and make your stay more comfortable, especially with early check-in and transportation. We appreciate your honest co… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewStaff Yani, Mary and Shannen are very well communicated with me to check in and out.
The room was too small and claustrophobic. Very noisy from outside and even the inside adjoining rooms. Not really clean when I checked in as some hair was on the bed.
Hi Dona, Thank you for your review. We’re sorry the room didn’t fully meet your expectations. For future stays, we recommend selecting a room with a window for a brighter and more spacious experience. Details are listed on our booking platforms to help you choose what suits you best. Regarding the cleanliness, we sincerely apologize. This is not the level we hold ourselves to, and we’ll be investigating further. Thank you for bringing it to our attention.
Hi Dona, Thank you for your review. We’re sorry the room didn’t fully meet your expectations. For future stays, we recommend selecting a room with a window for a brighter and more spacious experience. Details are listed on our booking pla… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewValue as it is I would say. I cannot expect too much, as there is no staff in person. Location nearby tourist attraction is very convenient. Laundry is a nice touch
I cannot accept 01-13 room is entered from outside the building, I feel so insecure as there are people passing by day and night outside the room, with only our room door apart. This is just crazy. It is by the main road and alley, with cars and people walking by all the time. For anyone who wants to book this place, please double check don’t get room 01-13!!!!
Hi Chee, Thank you for taking the time to share your feedback. We’re glad you enjoyed the convenient location and appreciated the added touches like our laundry facilities. That said, I’m truly sorry to hear that your room location made you feel uneasy. While Room 01-13 is part of our ground-floor layout and remains secure, we completely understand that everyone’s comfort level is different, especially when it comes to privacy and surroundings. Although we have only one inventory for this room type, we would have done our best to explore alternative solutions had we known during your stay. Your comments are noted, and we’ll be more proactive in communicating room layouts ahead of time. Wishing you all the best on your future travels.
Hi Chee, Thank you for taking the time to share your feedback. We’re glad you enjoyed the convenient location and appreciated the added touches like our laundry facilities. That said, I’m truly sorry to hear that your room location made y… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe location is perfect. Near everything.
The air-condition was above the bed so we had to close it many times. It should be placed somewhere else.
Hi Vicky, Thank you for your feedback and for highlighting our convenient location. We’re glad it suited your needs well. We’re sorry to hear about the air-conditioning placement causing some discomfort. The AC unit does have a deflector installed to help direct airflow more comfortably, but we understand that individual preferences can vary. We’ll look into this to see how we can improve the experience for future guests. Thanks again for staying with us, and we hope to welcome you back sometime soon!
Hi Vicky, Thank you for your feedback and for highlighting our convenient location. We’re glad it suited your needs well. We’re sorry to hear about the air-conditioning placement causing some discomfort. The AC unit does have a deflector … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewWe would like to thank the team taking care of us Mari,Sheneen and Yani for great service.
Nothing
Thank you for your kind words, Lenka! We’re so glad to hear that our team made your stay enjoyable with their great service. Your appreciation means a lot to us, and we look forward to welcoming you again in the future.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe communication from the staff members (Belle, Divina and Stella) was excellent throughout the stay
Thank you for your kind words, Philip! We’re delighted to hear our team's hospitality made your stay smooth and enjoyable. We look forward to hosting you again in the future!
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewGreat location, close to 3 metro lines, lots of walkable sites and great food.
Nothing really, but the AI responses aren’t perfect and made the communication a bit confusing at times.
Thank you for your feedback, Jennifer. We’re glad our team could promptly assist you with the app issue and that you enjoyed our great location close to multiple metro lines, attractions, and dining options. While some of our messages are automated for efficiency, many are personally handled by our team to ensure you receive the right assistance. We appreciate your note and will keep working to make communication even smoother for our guests.
Thank you for your feedback, Jennifer. We’re glad our team could promptly assist you with the app issue and that you enjoyed our great location close to multiple metro lines, attractions, and dining options. While some of our messages are … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewCleanliness and helpful staff Thank you Yani, Mary and Shannen
No lifts unfortunately A little expensive
Thank you for your kind feedback, Sharon! We’re so glad you enjoyed our clean accommodations and the assistance from our team. As mentioned in our listings, we are a walk-up property without lifts due to our heritage building’s conservation status. We truly appreciate your understanding and look forward to welcoming you back for another great stay in the future.
Thank you for your kind feedback, Sharon! We’re so glad you enjoyed our clean accommodations and the assistance from our team. As mentioned in our listings, we are a walk-up property without lifts due to our heritage building’s conservation… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewAs I’m writing these lines, I have goosebumps! Before I even begin to describe this incredible and spotless stay, I want to mention four amazing people who were there for me 24/7: Divina, Mae, Bella, and Stella. These are people who truly took the time to care. On the very first day after my arrival, they even asked how I was feeling and whether everything was okay with the accommodation — how incredible is that? Thank you! You're doing so much more than just managing a hotel – you’re creating unforgettable experiences. Now, about the place itself: absolutely spotless, which is my number one priority! Everything is digital and smooth. The location is fantastic! Having walked through almost the entire city, I can honestly say that all Heritage Collection apartments are in amazing locations. If you want to fully enjoy this beautiful city, book with Heritage Collection! I'm not only in love with the city, but also with the wonderful people who turned my stay into one of the true highlights of my trip through Asia. ❤️
Wow — thank you for such a heartfelt and touching review! We’re truly moved to know that your stay with us became one of the highlights of your trip. It’s wonderful to hear you enjoyed our spotless accommodation, seamless digital process, and fantastic location, but most of all, that our team’s care and attention made such a difference to your experience. Creating unforgettable memories for our guests is exactly what we strive for, and your words mean the world to us. We can’t wait to welcome you back to Heritage Collection on your next visit to Singapore!
Wow — thank you for such a heartfelt and touching review! We’re truly moved to know that your stay with us became one of the highlights of your trip. It’s wonderful to hear you enjoyed our spotless accommodation, seamless digital process, a… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewI recently stayed at this hotel during my trip to Singapore and overall had a positive experience. The property was highly organized, offered excellent customer support, and featured modern, fully digital amenities which made check-in and overall interaction very efficient. Its prime location was another significant advantage, allowing easy access to popular attractions and transportation. For what you pay, it provides honest value for money.
Firstly, daily housekeeping isn't standard, and tasks such as laundry are expected to be managed independently by guests, which may not suit everyone. Additionally, due to the hotel’s fully digital approach, guests less familiar with technology might face difficulties navigating the various systems and could feel overwhelmed.
Hi Dimitrios, Thank you for sharing your experience with us. It was a pleasure assisting you during check-in, and we’re glad everything worked out smoothly in the end. We also appreciate your honest feedback on aspects that may not suit every travel style. As a mobile self check-in serviced apartment, our concept is designed to offer a more independent stay. Housekeeping is provided once a week, as clearly stated on our listing, and our complimentary laundry facilities are fully self-service for guest convenience. All check-in and check-out processes are managed digitally through our mobile app, which provides guests with greater flexibility and autonomy throughout their stay. Your feedback helps us continue to refine the experience, and we hope to have the opportunity to welcome you back on your next visit to Singapore.
Hi Dimitrios, Thank you for sharing your experience with us. It was a pleasure assisting you during check-in, and we’re glad everything worked out smoothly in the end. We also appreciate your honest feedback on aspects that may not suit e… Show more