Nothing really. My phone didn't seem to support the self check in but luckily the team found a solution very easily and handed me an electronic card. So it went super smooth

I had such a good time in Heritage Collection on Victoria! The self checkin is coupled with real human experience, Davina and the Concierge service has been a Gem and made me feel very welcome and taken care of during my stay. The place is quite new and sparkling clean, and really appreciated the loundry services. Everything seems to be designed to ensure customer comfort and I really appreciated it. It really stands out from other experiences I had in Singapore. Real value for the price. Definitely recommend!

Stayed in August 2025

I had a great stay at the hotel! The staff, especially Gracie, Divina, and Mae, were incredibly helpful and friendly. I highly recommend this hotel!

Stayed in August 2025

Mae and Gracie were great! Super clean and modern rooms nothing to worry about with check in.

Stayed in August 2025

Everything was perfect. The room was super clean, good located & we always got prompt answers & support when needed.

Thank you very much Mae, Divina & Gracie for making our stay smooth and very comfortable. Thanks also for following our reqest for the room. You are super friendly & made us feel at home.

Stayed in August 2025

The cleanliness and the great professionalism of Mae, Divina and Gracie who made this stay so easy and smooth

Stayed in August 2025

It was a nice and cozy room with everything you need. Everything was very clean and Mae, Gracie and Divina did an amazing job welcoming me and helping out very quickly when I had questions or wanted to store my luggage. I stayed for two nights and would definitely recommend

Stayed in August 2025

Lack of window, extremely small lodge.

Staff was very helpful and nice. They created a nice atmosphere in the hotel. Everything pretty neat and good point they had free availability to the washing machines. Also pretty good location, 10min away from Bugis station.

Stayed in August 2025

My phone did not open the locks easily, but they staff helped me with it.

The room are clean and the location was great. Plenty of food around the corner. The staff were very responsive and helpful. Gracie, Divina and Mae helped me alot when I was having issues with the locks or questions in person or on message app. They are all very friendly and go out of their way to help me.

Stayed in August 2025

Doorways were a little small when entering room.

Convenient to many bus lines and metro lines. My room was great for a solo traveller. Free self serve laundry was great for the longer stay

Stayed in August 2025

The support from the staff was great. I struggled to use the digital key because of a problem with my phone, but Divina, Gracie and Mae was very helpful and quick to help me with it.

Stayed in August 2025

We are supported by responsive staff, Gracie, Divina, Mae

Stayed in August 2025

The only access is by a staircase. Be mindful if luggage is heavy.

New and convenient. The loft bedroom is great.

Stayed in August 2025

No tea / coffee in the rooms?

Loft room Kindness and hospitality by Stella + Gracie. Thank you.

Stayed in August 2025

Very clean, nice location, the online concierge was so helpful and very quick to reply

Stayed in August 2025

Lage und Sauberkeit

Stayed in August 2025

Very helpfull staf. Gracie, Mae & Divina helped us during our stay. Easy checkin and ready to help.

Stayed in August 2025

Excellent customer service from Bella, Divina, and Gracie! They were friendly, professional, and went above and beyond to assist me. Truly appreciated their help!

Stayed in August 2025

It's just to take note - you might encounter ants in the room and there is a 3-floor ladder with no lift - but for me this things were OK

I really enjoyed staying at the Heritage Collection on Victoria St. for 6 days - the rooms are very clean and well-accomodated, the TV, a hairdryer, an iron - everything is nearly new and cool. Thanks a lot to the hospitable and friendly staff of the Hotel - Mae, Divina, and Gracie - for welcoming me. They were ready to help me online and offline everyday. Special thanks to a friendly young woman who helped me on my last day with a heavy luggage!

Stayed in August 2025

Must climb steep stairs to get to the bed in the loft - not suitable for unfit people.

Gracie was super helpful and provided excellent service.

Stayed in August 2025

A bit tiny. Some small ants found in the room…. We stayed 5 nights but no rubbish collection and room cleaning service (which was actually not a big problem to us)

Great location Room is new and well-equipped Great staff. Gracie was so friendly and helpful, she introduced the room features and hotel facilities well. Love their digital key on phone.

Stayed in August 2025

none

The staffs are very customer-friendly with much salute to Mae, Stella and Divina. They provided us our needs such as the ironing board and iron, helped us secure our luggages when we needed to leave. They are always ready to lend their hands. The room was very clean and we felt very secure. My salute to all!

Stayed in July 2025

The room is arranged very smart and offers everything you need. Gracie and Divina were extremely friendly and helpful. There is a digital concierge named Mae, who is available by WhatsApp at all time. Located close to Lavender MRT station or bus stations connected to the Marina Bay

Stayed in August 2025

Tiny little sweet loft with tatami ，I enjoyed my stay here. The space is okay for one lady ,i guess, only one... ... If you travel alone and need some privacy ,truly recommend it.

Stayed in August 2025

We had a fantastic stay at this hotel. The location is perfect, offering easy access to everything while still being a peaceful and safe area. Our room was incredibly clean and comfortable. We especially appreciated the full range of amenities, including a microwave, refrigerator, and free-to-use washing machine. The front desk staff were wonderful, and we're so grateful for their constant help and assistance during our trip.

Stayed in July 2025