It was incredibly well set up, with lots of care put into the layout and was very comfortable. It was in an ideal location for accessing public transport and key areas. Amazed by how quiet it was even when on a busy street.

Stayed in August 2025

-

Very clean, small but comfortable, good location directly in Chinatown, great staff (Yani, Mary & Shannen)

Stayed in August 2025

This is a heritage building, so there’s no elevator and you’ll need to carry your luggage up the stairs. Also, the entrance is located behind food stalls, which might make it a little tricky to spot at first, but the instructions provided are clear and helpful.

The hotel’s location is unbeatable, right in the heart of Chinatown and just steps away from the MRT station. It’s surrounded by amazing food spots and shopping options, and it provides easy access to all the main highlights of the city. The staff were incredibly helpful, especially Maica, Mary, and Yani. Their virtual assistance was prompt and efficient, and they went above and beyond by storing our bags after checkout and giving us convenient access for collection later. The rooms were clean and well-equipped, cleverly fitting many facilities into a compact space. Just a heads-up: space is tight if you have a lot of luggage, but it’s manageable. Overall, a great value stay in a super convenient location with excellent service!

Stayed in May 2025

No

The location is very good just next to the MRT. Room is compact but well arranged.

Stayed in August 2025

Perfect location and very close to the metro. Good and clear explanation on check-in procedures on the app and very responsive on what's app. Would definitely stay there again.

Stayed in August 2025

Yani, Mary & Shannen provided us with a great staff. Location perfect and the room was perfectly clean and comfortable.

Stayed in August 2025

Nothing

Room was clean, and the location was perfect with easy access to bus stops and other transportation. The staff were also very kind, welcoming me upon arrival and responding quickly to my messages, which was a great help. I will definitely stay here again the next time I visit Singapore.

Stayed in August 2025

Nice and clean. Good staff Yani, Mary and Shannen

Stayed in August 2025

PERFECT Place for a short stay in the middle of the heart of Singapore, very best location possible, surprisingly quiet for Chinatown, icecold aircon, very comfy bad and surpisingly nice showers. PLUS the staff was so kind to make it possible for us to store our luggage 9 hours before check in so we didn’t have to carry it through Singapore

Stayed in August 2025

Nothing ☺️

Amazing location right in the heart of Chinatown & super close to the MRT. Shannen & Yani were very accommodating and easy to contact via WhatsApp. The room is small (as advertised) but very clean with a comfortable bed. For those nervous about the online check-in / mobile phone door key - the team are on site from 9am to 6pm to help you get set up if needed. You can connect to the hotel wifi from the front door if you get stuck & need to be able to get in touch with them. Once set up, the mobile phone room key was very easy to use. You just need to make sure you place your phone in the right spot on the scanner :) overall would definitely recommend Heritage Collection on Pagoda for a stay in Singapore - heaps of hawker centres nearby and the MRT is on your doorstep if you want to travel further away.

Stayed in July 2025

Lack of amenities or a comfortable place to sit.

Location was great!

Stayed in July 2025

The hotel is on the upper floors of restaurants occupying the first floor. I noticed bathroom towels smell like food all the time. I then started noticing sometimes the bathroom smells like food. The only explanation I can think of is that the building shares the same ventilation. The odors from restaurant kitchen travel to the upper level bathrooms, but not the main rooms. It bothered me that the towels always smell like food didnt want to use them to wipe ourselves down.

Location, mobile key and checkin, mobile concierge

Stayed in July 2025

Not having a window but I don’t suppose there’s not much they can do about that and it wasn’t really that bad, just different.

Completely quiet, except for maybe the occasional door closing. Very clean room. Staff were super responsive and friendly.

Stayed in July 2025

The location and how easy the check-in process is. Thanks to Shannen, Yani and Mary for the service.

Stayed in July 2025

No elevator need to climb up the stairs

Clean & cozy

Stayed in July 2025

Nothing

Special thanks to Yani Mary and shannen for their availability

Stayed in July 2025

Very modern. Spotless. Excellent location. Near the metro lines and middle of china town .Yet very quiet and sound proofed. Excellent air con and the room has Netflix. Very communicative host. Would 100% stay again. Superb value for money.

Stayed in July 2025

I had such a great stay at Heritage Collection on Pagoda, all thanks to Shannen and the Digital Concierge, Yani. Shannen was super friendly and helpful from start to finish—she really went out of her way to make sure everything was smooth and comfortable for me. Yani’s digital support was also great and made things even easier. I felt really well taken care of, and their attention definitely made my trip more enjoyable. If you’re visiting Singapore, I highly recommend their team—you won’t be disappointed!

Stayed in July 2025

I had a wonderful stay at this hotel. It was super comfortable, clean, and located in a perfect spot — close to everything I needed. The staff were amazing, especially Shannen and Yani, who were always so helpful and friendly. They really made me feel welcome and taken care of. I highly recommend this place and would definitely stay here again!

Stayed in June 2025

Too much dust on the floor

The attic style of the room

Stayed in June 2025

* Small, cramped, and not particularly well-arranged * Barely suitable for a single person * Micro table only suitable for one person * Complicated entry process (really take your time to read carefully because the apartment doesn't have a physical key. Your smartphone acts as the key. If no battery, no entry)

* Great location

Stayed in May 2025

Very clean, spacious and very good value for money! Wouldn’t recommend a better place than here to visit Singapore !

Stayed in May 2025

Amazing stay Shannen and Yani were very nice

Stayed in June 2025

installing a doorbell would be nice

I liked the service and kindness from Yani, Mary and Shannen:) location is top tier next to a subway station. great value for the price

Stayed in June 2025