the bed was a bit too small for the size of the room. but overall it was fantastic

We are very surprised with how good the soundproof at this place! would definitely come back again in the future

Stayed in August 2025

Location is really good. You can find everything you need near the hotel. They are really helpfull.

Stayed in August 2025

The staff were excellent. Vannie, edmar Marci looked after us very well. The property was everything it said it was. Very enjoyable stay. Great location. Daz & Mel from nz

Stayed in August 2025

There was a bit of background noise but nothing they can do about it as it's a busy area.

Very clean, very easy to access and staff were more then willing to help.

Stayed in August 2025

Edmar and Vannie were very helpful. They made the mobile check in very easy. And already had my luggage up in my room when I returned at check-in time. The room was excellent. Balcony has such great views of Boat Quay and Marina Bay Sands. This area is my favourite in Singapore, and this hotel is a great place to be based.

Stayed in August 2025

At first I was very frustrated having to download yet another app. I am nearly 60 years old and technology is a challenge for me. I was very grateful to actually have somebody to speak to when I got to the venue to help me.

No breakfast! the location was good.

Stayed in August 2025

Nothing.

Ed was incredibly helpful and warm. The accomodation was close to a lot of our activities. We had a pleasant stay and will definitely book again.

Stayed in August 2025

Check in was easy and the staff were really friendly. Vannie, Edmar and Maica were always on hand if we had any queries and also sent great recommendations for where to get food. The hotel itself was in a good location and easy walking distant to everything we wanted to see, or to the transit lines. Room was perfectly clean and tidy. Busy drinking street outside but no noise pollution in our loft room.

Stayed in August 2025

Air conditioner was loud. No elevator. Mobile entry was clunky and hard to deal with.

Locations was perfect. Lively and central. Rooms clean.

Stayed in July 2025

The room is fantastic, just as described. The staff and facilities are great. I found the mobile check-in very easy and the communication through WhatsApp with the concierge was always very smooth. I really recommend this place!

Stayed in August 2025

NA

The use of space and modern charm was absolutely wonderful. The access using a digital key and remote check in made it easy to plan my arrival and facilitate my own check out. Heritage Collection staff Edmar and Vannie helped remotely to ensure I was able to check in without any issues and responded promptly when I had a question. The location of the hotel is beautiful. My room was facing MBS and river side. Conveniently located near restaurants and caffès.

Stayed in August 2025

Nothing.

Excellent location and the bed plus pillows were comfortable. Too comfortable that I didn’t want to leave my room. Just FYI - the bed is firm.

Stayed in August 2025

Must admit I'm a bit old school with having access to the room. Not a fan of the digital key on the phone. But Edmar helped us and we had a key card for our stay.

The service by Edmar and Vannie was fantastic! They helped us enormously with all our requests. Highly recommend.

Stayed in August 2025

Great location, extremely clean and comfortable. Laundry is available and complimentary. The staff was very caring and lovely. Only downside was that my room seemed to have been located above a nightclub. Quite noisy from 10pm onwards but it wasn’t an issue as I have efficient earplugs. Slept through it easily. Highly recommend this place - great value for money :)

Stayed in August 2025

Many stairs on level 3 where I stayed. Is a bit inconvenient with lots of luggage.

Convenient Location. Clean and well equipped. Fantastic staff. Luggage storage on check out day.

Stayed in August 2025

The location can't me more perfect!!! And the staff, Vinnie Edgar and Maine are the greatest hosts I ce ever met so far in many places I ve been! Very polite and always ready to help, thank you so much guys!!)

Stayed in August 2025

I understand tap water is drinkable in Singapore, but would be great if there was a water filter / dispenser

Seamless check in and really helpful staff on ground. Ed and Vannie were exceptional on their service.

Stayed in August 2025

The wifi wasn’t great. Difficult to work and had to go to the Fullerton hotel cafe.

Terrific, great sized room for a solo traveller. Safe and good security. The location was in the middle of everything and I really, really enjoyed pretty much everything about staying here on my own.

Stayed in August 2025

I was worried about using digital check in because I'm old fashioned and I worry about technology not working! But it all went smoothly as the staff were very helpful and responsive. The room is certainly compact, but had everything we needed.

Stayed in August 2025

The downside is no elevator and taxi cannot come to pick you up. So be prepared to walk a couple of blocks and steps with your luggages.

Love the attentive & very responsive staffs (shoutout to Edmar & Vannie), sparkling clean hallway, smart private key card within the phone app. We were not prepared for the rain so the umbrella by the main door was a very thoughtful touch. The location is super convenient and we got a great view of MBS. The window blocks noise perfectly even though this street can get very busy at night.

Stayed in August 2025

People working here are very dedicated to customer, near city center/chinatown, everything i needed was here

Stayed in August 2025

Nothing at all.

We had such an amazing stay! The rooms were beautiful, clean, and so comfortable, but what truly made our experience special was the incredible staff. A huge thank you to Vannie, Edmar, and and Maica – you were absolutely wonderful and went above and beyond to help us with everything we needed. You kindly kept our luggage safe for the whole day while we spent our time at Universal Studios, which made everything so easy for us. Thank you for your kindness and for making our stay truly unforgettable! 🌟

Stayed in August 2025

I always appreciate human contact. I mainly communicated through messages and videos. I would like to see people more, but maybe this is just me.

Great spot, small but comfortable rooms, clean and the staff very willing to help.

Stayed in May 2025

Location of the hotel is on the nightlife area ( cafe and bar ) so little noisy on the night as mentioned as hotel descriptions. And no toothbrush at the bathroom that we are expected as normal hotel. But its totally Fine there are minimarkets nearby.

This hotel is fully digital hotel where's no Reception desk and so on, but the staff are verry helpfull for check in proces and they are ready 24/7 by apps message, vannie, edmar and maica helps us. And they are verry friendly Room is cleand and comfortable.. verry good location.

Stayed in August 2025