Reviews of Heritage Collection on Clarke Quay - Mobile App Check-In 3 stars
36 South Bridge Road, Boat Quay, 058670 Singapore, Singapore
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe rooms were very well designed, comfortable and clean. The team were very responsive and it had laundry facilities (with free washing powder)
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location
Digital access and bed against the wall.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewI had a wonderful stay at Heritage collection hotel. The place was comfortable, clean, and very convenient. Special thanks to Belle, Divina, and Stella — they were always friendly, helpful, and made my stay memorable. I truly enjoyed my time here and would love to come back.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewSimple and clean room situated in the center of everything. There are a lot of bars and restaurants in the quarters around, but it was very quite in our room. You can walk to Marina Bay Sands (20-30 minutes), China Town (15 minutes), Little India & Arab Street (30 minutes). Metro is around 7 minutes away. WhatsApp communication worked well, we had no issues. Washing machines and dryer are free to use. Perfect for a 3 day city trip.
The check in app procedure could be impoved as it can get confusing. There are too many messages via email, WhatsApp, booking. Just install the App a few days before your arrival and submit all info. You then get a code to enter the building. On the left of the escalator you can log into wifi, open the App and get your key. Repeat for each door. We would have appreciated some coffee and tea in the room. The refrigerator is a little too large for the room and gets noisy from time to time.
Thank you so much for taking the time to share such a detailed review! We’re delighted to hear you enjoyed the central yet quiet location, the convenience of nearby attractions, and the added comfort of our laundry facilities. It’s also wonderful to know our WhatsApp communication worked well throughout your stay. We truly appreciate your feedback regarding the check-in process, in-room amenities, and the refrigerator noise — this helps us identify where we can improve the guest experience further. It was a pleasure hosting you for your city trip, and we hope to welcome you back again on your next visit to Singapore
Thank you so much for taking the time to share such a detailed review! We’re delighted to hear you enjoyed the central yet quiet location, the convenience of nearby attractions, and the added comfort of our laundry facilities. It’s also won… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewA fantastic location and clean apartment. Washing facilities are a bonus.
The apartments are compact, but make use of the space well.
Hi Laura, thank you for your lovely feedback! We’re so glad you enjoyed our fantastic location, the cleanliness of the apartment, and the convenience of the laundry facilities. It’s great to know you found the space well designed and comfortable. We’d be delighted to welcome you back on your next visit to Singapore!
Hi Laura, thank you for your lovely feedback! We’re so glad you enjoyed our fantastic location, the cleanliness of the apartment, and the convenience of the laundry facilities. It’s great to know you found the space well designed and comfor… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewI had an absolutely amazing stay in Singapore! Everything was so convenient, and the staff went above and beyond to make my visit truly memorable. A special thank you to Vannie, Maica, and Edmar, they were incredibly helpful, friendly, and attentive throughout my stay. Their warm hospitality and professionalism made all the difference. I highly recommend this place to anyone visiting Singapore.
Hi Eleni, thank you so much for your glowing review! We’re delighted to hear that you had an amazing stay and found everything convenient. It’s wonderful to know our team’s warm hospitality and attentive service made your visit truly memorable. We truly appreciate your recommendation and would be thrilled to welcome you back on your next trip to Singapore!
Hi Eleni, thank you so much for your glowing review! We’re delighted to hear that you had an amazing stay and found everything convenient. It’s wonderful to know our team’s warm hospitality and attentive service made your visit truly memora… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe hotel is located in good neighborhoods and close to tourist attractions in walking distances such as Hill Street Building, Fort Canning Park, riverside street, Merlion and many restaurants. During our time, Edmar and Maica were helpful and provided good advice. Their WhatsApp channel was responsive to our requests.
It would be great if you consider extending the check-out time from 11.00 to 12.00.
Thank you for sharing your experience with us! We’re delighted to hear you enjoyed our convenient location and that our team’s assistance and responsiveness added to your stay. We also appreciate your suggestion regarding a later check-out time. We hope to have the pleasure of welcoming you back again on your next visit to Singapore!
Thank you for sharing your experience with us! We’re delighted to hear you enjoyed our convenient location and that our team’s assistance and responsiveness added to your stay. We also appreciate your suggestion regarding a later check-out … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewExcellent location next to Clark and Boat Quays and short walk to Clark Quay MRT. Small but perfectly comfortable room with fridge, microwave and safe. Able to store luggage up to 6pm on departure day. Great customer service.
Thank you for your kind review, Donna! We’re delighted to know you enjoyed our convenient location as well as the comfort and amenities of the room. It’s great to hear that our luggage storage and customer service added to your experience. We’d be happy to welcome you back anytime on your next trip to Singapore!
Thank you for your kind review, Donna! We’re delighted to know you enjoyed our convenient location as well as the comfort and amenities of the room. It’s great to hear that our luggage storage and customer service added to your experience. … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation, cleanliness, amenities - especially the laundry. Very walkable to popular areas. Late night food stalls/restaurant across street.
My phone wouldn't work with mobile key- spouse's phone did. Made it a little complex when we separated. But success overall.
Thank you for your kind feedback, Joanne! We’re delighted to know you enjoyed our location, cleanliness, and amenities—especially the laundry facilities and nearby food options. We appreciate you sharing about the mobile key experience as well, and we’ll certainly keep this in mind to improve. We’re glad everything worked out and that you had a pleasant stay overall. We’d be happy to welcome you back on your next trip to Singapore!
Thank you for your kind feedback, Joanne! We’re delighted to know you enjoyed our location, cleanliness, and amenities—especially the laundry facilities and nearby food options. We appreciate you sharing about the mobile key experience as w… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewNice , comfortable stay , great service and communication using Whatsapp, every message was replied to within a few minutes. Location was perfect to Clarke Quay , Central , Riverside and Boat Quay. Maica , Edmar and Vannie provided great personal service. Highly recommended.
Thank you for your wonderful review, David! We’re so glad you had a comfortable stay and appreciated our service and quick communication. It’s also great to know you enjoyed the convenience of our location. We truly appreciate your recommendation and look forward to welcoming you back on your next visit!
Thank you for your wonderful review, David! We’re so glad you had a comfortable stay and appreciated our service and quick communication. It’s also great to know you enjoyed the convenience of our location. We truly appreciate your recommen… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewGreat location, clean and modern room, and helpful virtual concierge.
Hot water was a bit inconsistent, but it wasn’t a big issue.☺️✌️
Thank you for your kind words, Jason. We’re delighted to hear you enjoyed our convenient location, clean and modern room, and the assistance from our team. We appreciate your feedback regarding the hot water and will have our team check to ensure it remains consistent for future stays. We’re glad it didn’t affect your overall experience, and we look forward to welcoming you back for another smooth and comfortable stay.
Thank you for your kind words, Jason. We’re delighted to hear you enjoyed our convenient location, clean and modern room, and the assistance from our team. We appreciate your feedback regarding the hot water and will have our team check to… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe location was excellent, within short walking distance of many places we wished to see, while also being very convenient in terms of nearby restaurants and luggage storage.
Thank you for your kind feedback, Matthew! We’re delighted you enjoyed our excellent location, with so many attractions and dining options just a short walk away, and that our luggage storage service added convenience to your stay. We hope to welcome you again on your next visit!
Thank you for your kind feedback, Matthew! We’re delighted you enjoyed our excellent location, with so many attractions and dining options just a short walk away, and that our luggage storage service added convenience to your stay. We hope … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewInfrastructure, Location
No tea or coffee. Essential Toiletries
Thank you for your feedback, Parthasarathy! We’re glad you enjoyed our facilities and convenient location. While we don’t provide tea or coffee in-room, we do provide essential toiletries — excluding disposable toothbrushes and toothpaste — as part of our efforts to support sustainable practices. We appreciate your comments and are happy you had an overall good experience with us.
Thank you for your feedback, Parthasarathy! We’re glad you enjoyed our facilities and convenient location. While we don’t provide tea or coffee in-room, we do provide essential toiletries — excluding disposable toothbrushes and toothpaste —… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewEverything was perfect! The room was very nice and very well located. Divina, Joelle and Vinnie were also incredibly helpful. Every time I needed something they were helping me right away. I would definitely recommend this stay for your next visit to Singapore.
Everything was great!
Thank you for your wonderful review, Camila! We’re so happy to hear you enjoyed the room and that our team was able to assist you promptly whenever you needed help. We truly appreciate your recommendation and would be delighted to welcome you again on your next visit to Singapore!
Thank you for your wonderful review, Camila! We’re so happy to hear you enjoyed the room and that our team was able to assist you promptly whenever you needed help. We truly appreciate your recommendation and would be delighted to welcome y… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewI had a very pleasant stay at Heritage Collection. The apartment was comfortable and well-located, and everything went smoothly during my time there. Special thanks to Maica, Edmar, and Vannie for their friendly and helpful support throughout my stay. Would definitely consider staying here again on a future trip.
Thank you so much for your kind words, Samantha! We're delighted to hear that you had a pleasant stay and that the apartment’s comfort and location suited you well. It’s wonderful to know that our team made a positive impression and we’ll be sure to pass along your appreciation to them. We’re so glad everything went smoothly, and we would be absolutely happy to welcome you back on your next trip!
Thank you so much for your kind words, Samantha! We're delighted to hear that you had a pleasant stay and that the apartment’s comfort and location suited you well. It’s wonderful to know that our team made a positive impression and we… Show more
Reviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewJoelle, Divina and Vannie were very helpful and supported our requests throughout our stay, which was very comfortable. We received an upgrade to stay in a bigger apartment in Robertson Quay.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe location was excellent, having washing machine and dryers a big bonus in Singapore. When I needed help with something, I contacted heritage on WhatsApp and straight away someone came over to sort out an issue, they were really nice, friendly and the property was exactly as described.
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Hi there, We really appreciate your lovely message. It’s great to hear the location and facilities made your stay more convenient, and even better knowing our team was there when you needed them. Hope to see you again on your next visit!