Reviews of 30 Bencoolen 4 stars

Quiet, clean and comfortable room. Good location and easy walk to Chinatown, Raffles Hotel, Raffles Shopping Centre and to MRT'S. to name a few. A nice surprise to receive a slice of cake for my birthday from staff. " Thank you".

I felt the main entrance/foyer area felt empty. Never saw anyone having a drink in the bar area. It flet a bit dark and sterile. It wouldn't take much to make it feel a bit more welcoming. Staff were always friendly.

Central location and neat and tidy staff let us have an extra two hours after check out time and no cost

Towels where worn and in need of a update

Located next to Bencoolen station, excellent friendly and helpful staff , clean and modern rooms, nice swimming pool on the roof and very quiet.

Would have been nice if the cafe/ restaurant was open for breakfast however there are good alternatives nearby and we was aware when booking.

Great location for exploring Singapore. Wonderful staff and extremely clean

Nothing

Everything

No bar to return to in the evening

Very clean, comfortable; efficient and helpful staff.

No bidet in the bathroom. All the marked switches in the room were not easily readable. No self service ice dispensers.

Accommodation ( double with courtyard) was reasonably priced by Singapore standards. Positioned near all transport and food hall close by, as was a 7 eleven. Easy to travel around Singapore from here and walking distance to many attractions. Staff were exceptionally friendly and helpful. Beds were comfortable and there was a pool on 15th floor.

Would've loved a shuttle bus to/ from airport. Instant coffee and tea was supplied, but we hunted for decent coffee with no luck. Found herbal tea at a large department store in Orchard rd, but surely this could be offered. Our AC was cold even though we attempted to adjust temperature. Breakfast needed to be pre-ordered at extra cost ( we knew the latter). Many local cafes supplied breakfasts for surrounding hotels- surely this could be considered? Definitely an area which could be improved upon! Laundry was $10 each to wash and dry. I consider this expensive.

The hotel is right next to Bencoolen and Bras Basah MRT metro station. The room is spacious and there are enough food options.

I booked for my guest and his wife for their honeymoon (2 months before) and already sent them a message (They replied, and even mentioned my guest name in the message and everything seemed fine)... Then upon checking, my guest went there 1- They made him feel like they didn't even expect him to arrive and made the check in very poorly. 2- They sent him a cake complimentary but out my name, even though I mentioned my guests name which embarrassed me with them. 3- They deducted the whole amount from my CC, then told the guest that he didn't pay and must pay again. I understand this process, but now, they deducted from him, and from me. And its been 9 days, and the amount has not returned to me. So I have to call them, and pay for my international phone bill. Overall, BAD experience for my guest and me. Absloutley would not book again here. I will surprised even if a Manager took an initiative to reply to me to follow up. My email is yusuf@pinkalien.me ..

Location was great for walking and touring Singapore.

Not much of other facilities around food, drink, bar. Although the pool was lovely for a quick dip to get away from the humidity and heat.

Modern facilities, comfy beds and location

The staff could have been more communicative and responsive. I booked incorrect dates and we obliviously arrived the day after our scheduled first night but received no communication as to our whereabouts. Totally my jet lagged fault but I felt it was rather odd that nothing was mentioned when we checked in. I thought this was a missed opportunity to help us out. We only realised when we were told we needed to be out and there was no offer of help or suggestions of where we could go.

Cleanliness

The pool area did not have a roof.

Great location with very helpful staff.

More sun chairs.

great place, comfortable

breakfast packs could have been a bit varied . but were fine

Great location friendly staff

Location - really great spot with easy access to the MRT

No buffet breakfast included (or even available) especially given the price

Cool rooms big

was none

Needs to offer food, and drink regularly. No dinner No breakfast, very disappointing for a hotel these days.