Skip to main content
  1. Hotel reviews homepage
  2. Sweden hotel reviews
  3. Västra Götaland hotel reviews
  4. Gothenburg hotel reviews
  5. Reviews of Hotel Allén - Sure Hotel by Best Western Allen

Reviews of Hotel Allén - Sure Hotel by Best Western Allen 3 stars

Parkgatan 10, Centrum, 411 38 Gothenburg, Sweden

#68 of 79 hotels in Gothenburg

Guests' Choice

Review score

Based on 709 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    8.9

  • Facilities

    7.2

  • Staff

    8.3

  • Value for money

    7.8

  • Free WiFi

    8.4

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 28 August 2025

    8.0
    good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    breakfast could have some variety, isolation is not good so you can hear other rooms easily. there wasnt an a/c in our room but i dont know if other rooms have or not.

    10 minutes of walking distance to central station, comfy beds, good shower, fast wifi.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location is very good, but quite noisy outside because of the close road. Poor breakfast

    Friendly staff, comfy bedding and new shower facilities

    Stayed in August 2025

  • Reviewed: 19 August 2025

    7.0
    we had a good time
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night

    the extra 2 beds in the room were not comfortable

    tfriendly employees, coffee, cookies

    Stayed in July 2025

  • Reviewed: 4 August 2025

    7.0
    Simple hotel close to city center
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    In morning hours was too crowded in breakfast room. Had to wait for the table.

    Located in 10 minutes to city center.

    Stayed in July 2025

  • Reviewed: 2 August 2025

    7.0
    Very enjoyable, staff excellent.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Decor was a little tired with some scratches and worn areas. No scrambled eggs at breakfast on Sunday.

    Great location Friendly and helpful staff. Very comfortable.

    Stayed in August 2025

  • Reviewed: 21 July 2025

    6.0
    Basic but ok.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 8 nights

    The room wasn't very clean and the cleaner was not happy when I asked her politely, after 5 days, to clean my room. I heard her say to the other cleaner with her, whilst I was still in the room, as he went to change the bed sheets, that it did not need to be done. I had however already removed them to make it easier for staff to clean, which he told her. The floors were not swept well. The worst thing was the lack of air con. It was unbearably hot in the room, and being right next to the Heden, it was too loud to have the windows open.

    The breakfast was nice and the location is fantastic. It is super near the Heden bus station making it very easy to travel around the city. There were extra pillows which is always a bonus.

    Stayed in July 2025

  • Reviewed: 29 June 2025

    7.0
    Good cost-benefit
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The curtains do not block completely the light from outside and acoustic isolation is poor.

    Very good location, close to the train station and to the avenue. The breakfast is also good, and the bed is comfortable.

    Stayed in June 2025

  • Reviewed: 28 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Good breakfast and room

    Stayed in June 2025

  • Reviewed: 25 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    The curtain wasn't big enough for the window so it was very bright in the room in the morning!

    Great value and location. Easy out of hours check-in and the breakfast was very nice. Clean room.

    Stayed in June 2025

  • Reviewed: 19 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    As I had to checkout before usual breakfast time, they prepared a takeaway breakfast bag

    Stayed in May 2025

  • Reviewed: 16 June 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Amenities

    Location is great

    Stayed in April 2025

  • Reviewed: 10 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small hotel in Gothenburg. It was fine for overnight stay , location was good .. nice shopping, eating area not far away. Room was clean and breakfast was adequate .

    Stayed in June 2025

  • Reviewed: 10 June 2025

    6.0
    I would recommend it only for work purposes or as an economical option
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    The room needs cosmetic repairs.

    only location

    Stayed in June 2025

  • Reviewed: 16 May 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night

    The only thing I did not like was the room curtains. They were a little smaller than the windows since the nights are shorter. Sunlight came through the windows and I was up earlier than I wanted to.

    The staff was nice and kind. The location was nice and close to bus stop. The room was tidy and big. Since I was only staying for a night only, I did not use wifi that much and just slept. The bed and pillows were also comfortable. The breakfast was so lavish and good. A lot of variety to boost your mood even if you don't want to get up and carry on with your day.

    Stayed in May 2025

  • Reviewed: 13 May 2025

    8.0
    Good value for money.breakfast okay but not great. Location good
    • Business trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast is lacking compared to many other places in the Nordic region. Then again this joint is half the price. What do you expect?

    Good location. Tucked out of the way but close to the action

    Stayed in May 2025

  • Reviewed: 9 May 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The light switch in the bathroom fell off, leaving exposed electrical wires.

    Really good value and reception staff were friendly and helpful.

    Stayed in May 2025

  • Reviewed: 29 April 2025

    6.0
    Greatly located hotel with a nice breakfast — but room service and maintenance definitely need improvement.
    • Leisure trip
    • Group
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    Even though the room was clean upon arrival, no one came to change the towels or bed linen during our four-day stay, and we didn’t receive any additional toilet paper or other supplies — which was disappointing. The bed had a visible tear, which I find unacceptable, and I’m including a photo. Also, although the room was booked for four people, it was really very small for that number.

    The location is absolutely perfect - the hotel is right in the city center, so everything is just a short walk away. We really appreciated how clean the rooms were when we first arrived. Also, the breakfast was consistently fresh, warm, and very tasty. We had no complaints when it came to the food.

    Stayed in April 2025

  • Reviewed: 22 April 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The property is located within a Walking distance to the city center. The bus station is near to the hotel. It is also near to the Heden footbal field incase you are going there for the football tournaments . Gothenburg is a place were they organise football tournament like golthia cup , future cup just to mention a few.

    The staff was freandly and helpfull . Our room have an old bed with the chain matress. It was un comfortable to sleep in. Because it makes a curve and when you sit on it it is almost like sitting in the floor. We requested an extra matrass which the staff have provided but still could not help anything because the chain for the bed was loose. The staff was understanding and were willing to help but unfortunately they could not change our room because the hotel was full booked. I hope they can change that bed in the future because if one have a back pain then it is really bad. Imagine sleeping four night in the bed moving like a trampoline.

    Stayed in April 2025

  • Reviewed: 22 April 2025

    8.0
    Perfect location, close by metro station, spotless clean, friendly staff, good breakfast
    • Business trip
    • Family with young children
    • Standard Single Room
    • Stayed 1 night

    Too dark in the room. Please improve lighting

    Room spotless clean

    Stayed in March 2025

  • Reviewed: 21 April 2025

    8.0
    Comfortable stay at Hotel Allén
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The elevator was a bit small and only went from the reception, not the entrance. There are around 10-20 steps from the entrance to the reception. Otherwise I didn't notice any other issues.

    I arrived late in Göteborg and had a pleasant one night stay at Hotel Allén. After sleeping on an overnight train the night before, sleeping in a comfortable bed felt like heaven. Despite arriving late in the evening, I was greeted by a friendly and helpful employee in the reception. The room itself was simple yet comfortable and clean, which was exactly what I needed for the night. I especially liked how close the hotel was to the train station, it only took me around 15 min to walk there. Unfortunately I had to leave before the breakfast buffet opened, so I can't comment on whether it was good or not. You get your money's worth at this hotel, and I would consider staying here again if I come back to Göteberg in the future.

    Stayed in April 2025

  • Reviewed: 16 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was very boring and repeats everyday

    Location and cleanliness

    Stayed in April 2025

  • Reviewed: 12 April 2025

    7.0
    Cheap and central.
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    It is a cheap place to stay in a great location. The dining room was so filthy I actually considered going to buy cleaning supplies to scrub the sink, countertops and coffee machine myself. Walk in room was very damaged with exposed chunks of plaster.

    Stayed in April 2025

  • Reviewed: 4 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The towels smelled and there wasn't a mirror in the room, only in the barthroom.

    We liked the location, comfortable beds, the breakfast was ok. It was worth the price.

    Stayed in April 2025

  • Reviewed: 28 March 2025

    8.0
    Short stay
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Very small lift and stairs at the front. Not very suitable for wheelchair users as it's required help to get in to the lift and reception.

    Lovely hotel, nice and comfortable rooms, tasty breakfast . Staff are very helpful 🙂

    Stayed in March 2025

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: