Bed had saggy mattress They give a bottle of water on the first day of your stay but the water machine (condense from air) was ALWAYS empty. 1 machine for the entire hotel is clearly not enough. They sell it as 'green' as you reuse the plastic but it was just to make money as most people kept buying more plastic. Stingy

Pool, beach access, private terrace

Stayed in August 2025

Rooms are a little old

The service was rop notch

Stayed in March 2025

Staff are very helpful and kind. Special thanks to the hotel manager for his help and hospitality

Stayed in December 2024

Quite pricy

Good location and very friendly personnel

Stayed in November 2024

The internet connection was very bad

The staff was very helpful

Stayed in November 2024

The Manager with big ears was just terrible. When I raised the issue with the internet, he said if we do not like something - "I do not mind if you leave". Absolutely unacceptable attitude. I wanted to put a 1 but the property and the other staff do not deserve this.

The villa was amazing. sea view, build and decorated with taste with a lot of space and a private pool. We really enjoyed the time there between our island exploration trips. Praslin is also a good place for a day trip to La Digue. The employees were nice and helpful (except see below).

Stayed in October 2024

Not maintained property and not worth the ratings on booking.com - they made us wait for two hours to get our room. When we finally got our family room, noticed that sewage smell from bathroom was coming. When I complained, the manager of the property moved us to a smaller room for 1 night and upgraded us to half board package. The next day when another family room was available, they moved us to that room - property basically do not have an access to the beach, there was no shore, not sure if that’s the case always or due to high tide - me and my daughter got hurt in the swimming pool because of the strange steps they made in the pool. There are three steps to the pool, which is inside the water. However the third step has different measurements compared to other two steps. Also it has sharp tile edges. We were bleeding badly because of such unscientific pool they made - baby pool was very dirty, it’s not clean and we could see lot of dead bugs and dirt

Staffs were helpful

Stayed in August 2024

the safe was not working in 3 different rooms. There is a clear problem with this.

Stayed in November 2023

Attitude of the restaurant staff only focusing on particular guests even though called for many times ignoring like no one is there, food was good but it should be served by them where they don’t do that

The location of the restaurant and privacy

Stayed in July 2023

Restaurant staff behavior

Beach location and the restaurant location

Stayed in July 2023

Lack of ventilation / exhaust in washroom

Friendly and courteous staff

Stayed in May 2023

not so comfortable beds

where to start , we liked almost everything about these people who work there and the hotel , the location is great, each evening we were able to watch the stunning sunset and listen to the waves. the hotel is right at the beach so my daughter played at the send whole day. one day we talked with the receptionist about live music , we were wondering where we can go and watch some performances and the next day There was live music organised in the hotel , we were shocked.During our stay we had birthday and room was packed with all the flower decorations , we got a complimentary cake and a birthday song with wishes. there was fresh coconut water and the chef knows very well how to cook Italian cuisine.

Stayed in May 2023

No beach really

Excellent staff

Stayed in May 2023

Starting with the food would tAKE 40 mins , the quantity was poor, secondly food came wrong INRIGDENT and went to the wrong person next days order, my kids would say that the room the housekeeping would not change towels , showers would not work they ended up im our bathroom,one night in the middle of the night fans did not work , I spite of complaining to tge recipiont about the phones that would not ring in our room

The location was good but the standard was not 4 star at all

Stayed in July 2024

While the internet speed could be slightly faster, considering the hotel's unique location on a small island in the middle of the Indian Ocean, it remains remarkably acceptable.

We had a wonderful stay at the Castello Beach Hotel on Praslin. The staff were exceptionally friendly and helpful. The rooms were spacious, clean, and comfortable, with a lovely view of the ocean. The hotel also had a great pool, a restaurant, and offers massages, which we enjoyed very much. The location was perfect, close to the beach and the nature. We would highly recommend this hotel to anyone looking for a relaxing and luxurious getaway on Praslin. We would definitely come back again.

Stayed in January 2024

The decor of the interior. But that’s not a big deal really.

The property is located in a beautiful setting and has a stunning view of the sunset. The staff are incredibly polite and welcoming and tend to all your needs without a fuss and very quickly. The decor is outdated in the rooms but we can see pat this and see the charm of this beautiful little hotel. We ate at the hotel restaurant each night and the food was exceptional! Best we’ve had in all the 11 days we stayed in the Seychelles. This is a must stay in Praslin!

Stayed in December 2023

-

The staff was very nice and friendly, they made sure we have everything we need. Breakfast was tasty and fresh, the room was always clean and comfortable, and we were close to Anse Georgette. Overall we loved our stay.

Stayed in November 2023

The hotel needs improvements and restoration as it’s outdated. Not a 4* but rather 3*, if I was aware maybe I wouldn’t be disappointed. The mattress was dent and we were asking for it to be changed but nothing happened, on the last day after another reminder there was some extra duvet added, which didn’t help much. I had an issue with a breakfast staff as they refused to give me a bigger glass for water as I needed to take my medication, they said small glass is enough… when complained I was told that the staff is not trained and later been offered a dinner which was a good gesture but still- if staff is not well trained shouldn’t serve the guests. Overally food needs improvement.

The room were spacious, the property is located by the beach so the view is nice. The hotel has potential if they improve.

Stayed in October 2023

The pictures showned on the booking app didn’t match with the reality. 4 sun bed for the whole pool. No real accès to the beach. The bed isn’t confortable. The mattress was shape down.

Stayed in October 2023

Friendly staff. Very accommodating. Nice food and location.

Stayed in July 2023

I can't recall anything i could mention here

Beautiful scenery. Full of greenery and romantic atmosphere in the hotel. The restaurant is very stunning with a mesmerizing view. Food selection is wide and delicious. My absolute favorite was the buffet breakfasts where they even had some special fruits (red guava) served from Brazil. I enjoyed spending time by the ocean in the liltle corner sitting areas which was perfect for grounding and meditational experience. There are quite a few private sunbeds where one can enjoy every bit of their vacation. I would like to also highlight the beautiful scenery of the resort and attention to details which creates a very unique environment such as the massage hut by the ocean which is partly outdoor. Very special. I really liked the outdoor design and greenery of nature everywhere. Natual and authentic design makes Castello a very outstanding vacation location. Our room was very special and beautiful too. Really enjoyed our scenery from the balcony. If you love kittens one can easily make some new friends too. Regarding the staff Neil will make sure one have their best welcome they could. He is very outstanding with regards to his customer experience and excellence. We are very grateful for all his generous help and kind support throughout our stay.

Stayed in October 2022

The staff was blatantly racist towards the non Caucasian guests. The beds came with no blankets or sheets. The shower did not drain and the toilet would not flush. The communication with the staff was disrespectful at best. I have never experienced any establishment as unprofessional as this one

Stayed in September 2022

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Stayed in April 2025

There are no comments available for this review

Stayed in March 2025