Reviews of Castello Beach Hotel 4 stars
Anse Kerlan, 0000 Grand'Anse Praslin, Seychelles
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewPool, beach access, private terrace
Bed had saggy mattress They give a bottle of water on the first day of your stay but the water machine (condense from air) was ALWAYS empty. 1 machine for the entire hotel is clearly not enough. They sell it as 'green' as you reuse the plastic but it was just to make money as most people kept buying more plastic. Stingy
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewGreat accomodations. Amazing breakfast buffet. Staff so friendly. The view and the beach a must seen.
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in March 2025
Verified reviewReviewed: 21 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 March 2025 · Stayed in March 2025
Verified reviewThe service was rop notch
Rooms are a little old
Reviewed: 16 January 2025 · Stayed in December 2024
Verified reviewStaff are very helpful and kind. Special thanks to the hotel manager for his help and hospitality
Reviewed: 16 November 2024 · Stayed in November 2024
Verified reviewReviewed: 12 November 2024 · Stayed in November 2024
Verified reviewGood location and very friendly personnel
Quite pricy
Reviewed: 5 November 2024 · Stayed in November 2024
Verified reviewThe staff was very helpful
The internet connection was very bad
Reviewed: 4 November 2024 · Stayed in October 2024
Verified reviewThe villa was amazing. sea view, build and decorated with taste with a lot of space and a private pool. We really enjoyed the time there between our island exploration trips. Praslin is also a good place for a day trip to La Digue. The employees were nice and helpful (except see below).
The Manager with big ears was just terrible. When I raised the issue with the internet, he said if we do not like something - "I do not mind if you leave". Absolutely unacceptable attitude. I wanted to put a 1 but the property and the other staff do not deserve this.
Dear Alexei. Thank you for taking the time to share your experience after your recent holiday at Villa Castello. We truly appreciate your feedback and are delighted to hear that overall, your stay was memorable and comforting. We take all guest reviews seriously, and we acknowledge your concerns regarding certain aspects of your stay. We are committed to ensuring that every guest has a wonderful experience, and we strive to address any issues that may arise. Regarding the internet capacity, we worked to accommodate your request to ensure that your personal requirements were met, and we appreciate your understanding in this matter. As a four-star property, our guests’ satisfaction is at the heart of what we do. We're thrilled that you recognized the dedication of our team in providing quality service. Your input is invaluable and helps us to continually improve staff training and service standards. We hope to have the pleasure of welcoming you back to Villa Castello in the future. In the meantime, we would like to wish you and your family a blessed Christmas and a prosperous New Year in 2025 Warm regards, Travis Clive Fred General Manager
Dear Alexei. Thank you for taking the time to share your experience after your recent holiday at Villa Castello. We truly appreciate your feedback and are delighted to hear that overall, your stay was memorable and comforting. We take all … Show more
Reviewed: 9 August 2024 · Stayed in August 2024
Verified reviewStaffs were helpful
Not maintained property and not worth the ratings on booking.com - they made us wait for two hours to get our room. When we finally got our family room, noticed that sewage smell from bathroom was coming. When I complained, the manager of the property moved us to a smaller room for 1 night and upgraded us to half board package. The next day when another family room was available, they moved us to that room - property basically do not have an access to the beach, there was no shore, not sure if that’s the case always or due to high tide - me and my daughter got hurt in the swimming pool because of the strange steps they made in the pool. There are three steps to the pool, which is inside the water. However the third step has different measurements compared to other two steps. Also it has sharp tile edges. We were bleeding badly because of such unscientific pool they made - baby pool was very dirty, it’s not clean and we could see lot of dead bugs and dirt
Reviewed: 31 July 2024 · Stayed in July 2024
Verified reviewThe location was good but the standard was not 4 star at all
Starting with the food would tAKE 40 mins , the quantity was poor, secondly food came wrong INRIGDENT and went to the wrong person next days order, my kids would say that the room the housekeeping would not change towels , showers would not work they ended up im our bathroom,one night in the middle of the night fans did not work , I spite of complaining to tge recipiont about the phones that would not ring in our room
Reviewed: 30 July 2024 · Stayed in July 2024
Verified reviewReviewed: 13 April 2024 · Stayed in April 2024
Verified reviewReviewed: 23 February 2024 · Stayed in February 2024
Verified reviewReviewed: 26 December 2023 · Stayed in December 2023
Verified reviewThe property is located in a beautiful setting and has a stunning view of the sunset. The staff are incredibly polite and welcoming and tend to all your needs without a fuss and very quickly. The decor is outdated in the rooms but we can see pat this and see the charm of this beautiful little hotel. We ate at the hotel restaurant each night and the food was exceptional! Best we’ve had in all the 11 days we stayed in the Seychelles. This is a must stay in Praslin!
The decor of the interior. But that’s not a big deal really.
Reviewed: 10 December 2023 · Stayed in December 2023
Verified reviewReviewed: 10 December 2023 · Stayed in November 2023
Verified reviewthe safe was not working in 3 different rooms. There is a clear problem with this.
Reviewed: 16 November 2023 · Stayed in November 2023
Verified reviewThe staff was very nice and friendly, they made sure we have everything we need. Breakfast was tasty and fresh, the room was always clean and comfortable, and we were close to Anse Georgette. Overall we loved our stay.
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Reviewed: 27 October 2023 · Stayed in October 2023
Verified reviewThe room were spacious, the property is located by the beach so the view is nice. The hotel has potential if they improve.
The hotel needs improvements and restoration as it’s outdated. Not a 4* but rather 3*, if I was aware maybe I wouldn’t be disappointed. The mattress was dent and we were asking for it to be changed but nothing happened, on the last day after another reminder there was some extra duvet added, which didn’t help much. I had an issue with a breakfast staff as they refused to give me a bigger glass for water as I needed to take my medication, they said small glass is enough… when complained I was told that the staff is not trained and later been offered a dinner which was a good gesture but still- if staff is not well trained shouldn’t serve the guests. Overally food needs improvement.
Dear Mr. Malgorzata. Thank you for your valued contributions. It helps sharpen our sense of response to guests’ expectations. We apologies for the unexpected disappointment which may have caused your stay to be unpleasant. There are works happening to eliminate the discomfort of the recently bought mattress. As the newly appointed General Manager I have an obligation to modernize our service, culinary, environment, and comfort of our guests. It is sad to note that you had to constantly remind my team of their obligations. All concerns raised are investigated to the improvement of our guests comfort and needs, developing their skills on the job through personalized training. Thank you, Mr. Malgorzata, for your highly valued contributions. We appreciate your comments. Wishing you a blessed day. Travis Clive Fred General Manager
Dear Mr. Malgorzata. Thank you for your valued contributions. It helps sharpen our sense of response to guests’ expectations. We apologies for the unexpected disappointment which may have caused your stay to be unpleasant. There are works h… Show more
Reviewed: 11 October 2023 · Stayed in October 2023
Verified reviewThe pictures showned on the booking app didn’t match with the reality. 4 sun bed for the whole pool. No real accès to the beach. The bed isn’t confortable. The mattress was shape down.
Dear Steve. Thank you for your comments and reviews. To note the hotel is currently in the process of modernizing its website to represent the current state. Once completed, we will feature our improved representation. While more emphasis is on sun beds facing the sea, we have now added more sun beds at the pool deck as this will attract guests who prefer to be at the pool. Access to the beach remains through steps. Moving forward we are expected to restore and improve mobility access to the beach that will help aged guests and children on time for the festive seasons. As a raised concern the hotel are investing on mattress. This will soon be in past with our new shipment early next year. Your comments and contributions are value every aspect of it, and positively look forward to an improved products. Best regards. Travis Clive Fred General Manager
Dear Steve. Thank you for your comments and reviews. To note the hotel is currently in the process of modernizing its website to represent the current state. Once completed, we will feature our improved representation. While more emphasis i… Show more
Reviewed: 29 July 2023 · Stayed in July 2023
Verified reviewFriendly staff. Very accommodating. Nice food and location.
Reviewed: 18 July 2023 · Stayed in July 2023
Verified reviewThe location of the restaurant and privacy
Attitude of the restaurant staff only focusing on particular guests even though called for many times ignoring like no one is there, food was good but it should be served by them where they don’t do that