Reviews of Sheraton Makkah Jabal Al Kaaba Hotel 4 stars
Jabal Al Kaaba, 24231 Makkah, Saudi Arabia
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewI liked the fact that the hotel is of close proximity to the Haram. The breakfast was a vast array of different foods to choose from and it was nutritious. Staff were friendly and helpful
However, there seems to be a communication barrier. Not all the staff at the front desk/reception could communicate in good and proper English
Dear Valued Guest, Thank you for sharing your wonderful feedback. It was our pleasure to host you during your Umrah trip. Best regards, Sheraton Makkah Team
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewHotel very well located to get to the Haram. The hotel is modern and well maintained. Thanks to Abdul Alim for the careful cleaning of our room and for his intentions we always had bottles of water and soap.
Dear Valued Guest, Thank you for sharing your wonderful feedback. We are glad that you had enjoyable stay and everything to your liking. It was our pleasure to host you during your Umrah trip. Best regards, Sheraton Makkah Team
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewHotel very well located to get to the Haram. The hotel is modern and well maintained. Thanks to Abdul Alim for the careful cleaning of our room and for his intentions we always had bottles of water and soap.
Dear Valued Guest, Thank you for sharing your wonderful feedback. We are glad that you had enjoyable stay and everything to your liking. It was our pleasure to host you during your Umrah trip. Best regards, Sheraton Makkah Team
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewI liked the cafe very good service and I liked the fast elevators and the staff was very pleasing
Maybe the walk uphill since we are elderly
Dear Valued Guest, Thank you for sharing your wonderful feedback. We are glad that you had enjoyable stay and everything to your liking. It was our pleasure to host you during your Umrah trip. Best regards, Sheraton Makkah Team
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation and cleanliness
No car parking or valet service
Dear Valued Guest, Thank you for sharing your feedback. It was our pleasure to host you during your Umrah trip. Best regards, Sheraton Makkah Team
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewOld hotel and fare from his 4stars
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewstaff was good
room and restaurant was not to expectation
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewI stayed with my son for 4 nights. The location was very convenient, about a 4-minute walk from gate 124 of the Haram Makki. The suite is very clean, it is comfortable, and the size is perfect. It has 2 bathrooms. So it was more than enough. The breakfast had a large variety, and an exceptional standard was maintained throughout our stay. I would definitely revisit
The restaurants were both very busy at all times. The restaurant needs to manage the number of guests who visit the restaurant at given times, especially for families with young children, and sometimes can not get in.
Dear Valued Guest, Thank you for sharing your wonderful feedback. Your comments are very important to us as we continually strive to enhance our guests' satisfaction. It was our pleasure to host you during your Umrah trip, and we look forward to welcoming you again in the near future. Best regards, Sheraton Makkah Team
Dear Valued Guest, Thank you for sharing your wonderful feedback. Your comments are very important to us as we continually strive to enhance our guests' satisfaction. It was our pleasure to host you during your Umrah trip, and we look… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewbreakfast and cleanness
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewAttitude and behaviour of staff
No parking
Dear Valued Guest, Thank you for sharing your wonderful feedback. It was our pleasure to host you during your Umrah trip. Best regards, Sheraton Makkah Team
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewProximity
Room not very clean
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewIt’s clean
It’s really far from the main door of the haram about 20-25 minutes hard walk due to it’s location up hill and it is really difficult for any aged person to climb up when coming back to hotel there is no shuttle service to the haram to avoid hill
Dear Valued Guest, Thank you for sharing your feedback. It was our pleasure to host you during your Umrah trip. Best regards, Sheraton Makkah Team
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThis was my second stay here, and we thoroughly enjoyed our visit. Top notch staff at reception, Mr. Mamdouh and Mr. Thamer. All the room service, restaurant, and general staff - prompt, courteous, and efficient. The bridge to the Haram was closed so just a small point. We will definitely consider this hotel again :-)
Dear Valued Guest, Thank you for sharing your wonderful feedback. It was our pleasure to host you during your Umrah trip. Best regards, Sheraton Makkah Team
Reviewed: 5 August 2025 · Stayed in July 2025
Verified review