Reviews of Raffles Makkah Palace 5 stars

The entire stay was exceptional, starting with the warm and professional welcome from the receptionist who invited us to relax at the SPA, café, or lounge while our room was being prepared. She also arranged an early check-in for one of the rooms, which was a special and much-appreciated gesture. The elevator system was smooth and well organized compared to other hotels in Abraj Makkah. Our room featured an unforgettable panoramic view of the Kaaba that made the whole experience truly meaningful. The restaurant experience was also remarkable, the supervisor was kind, attentive, and friendly. He personally checked in to see if we needed anything and even noticed that I was waiting for my sister. He asked whether she had joined before breakfast closed, which showed genuine care and attention to guests. Small thoughtful gestures, such as the welcome fruit plate and regular calls or visits by the team to ensure our comfort, made it feel like this level of hospitality was part of the hotel’s culture. The bathroom was spotlessly clean and stocked with high-end toiletries, all of excellent quality.

Although overall it was a wonderful stay, two things could be improved: •The paving in the wudhu (ablution) area of the bathroom was uneven, and I unfortunately injured my foot on it. •The breakfast menu could be enhanced by including more Khaleeji (Gulf) specialties like Balaleet and Emirati breads to cater to regional preferences.

Elevator inside the hotel very fast

Elevators from the mall to hotel

Lovely people, excellent quick service. Excellent food. Perfect location.

Having to change elevators, even though the waits weren't long in my case, that's the only thing I didn't like

Location , Kaaba view from room and very professional staff

Room furnishing needs upgrades Air conditioning need to be fixed. The ac in bedroom area was not working properly. There was moisture smell in the bed room area which got removed after 2 days after putting two air purifiers in the room I found hallways were warm and humid during this visit which was not the case in my prior visits Grouting in the shower and around the sink were all stained. Probably because those are not sealed. Persistent problems from my last several visits is the water flows out of the shower areas outside into the sink area. This problem is in every room every floor ( as I had stayed in multiple rooms over the years) Either relevel the floor for water flow or whatever needs to be done

Everything were perfect 🥰

Everything were perfect thanks

Everything. Excellent room, food and staff. I thanks Mr.saad. Meath for his excellent service . They have a wonderful breakfast restaurant.

The security guards should be educated.

Everything

Access to the car parking requires more improvements.