Reviews of مساكن ـ شقق فاخرة - دخـول ذاتي
شارع العقيق, 62523 Abha, Saudi Arabia
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Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewSpacious location Clean
Nothing really
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewApartment was neat/clean and pleasant. Its location is best..
No towels/hangers in washroom.. But overall rest everything is Good.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewEvery things
Nothing
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewModern and clean
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewSerene location. Parking always available in front of apartment. Very helpful and responsive staff round the clock. Bedrooms were in good condition and well furnished with both bedrooms having very good balconies.
Kitchen is barely furnished in terms of cutlery and utensils. Don't expect to even being able to boil egg in the kitchen. Washrooms have extremely bad smell once you start exhaust fan for both washrooms probably due to drains not clean. Internet was intermittent but that's probably a city utility issue.
Thank you for your feedback — we truly appreciate you taking the time to highlight both the positives and the areas you felt needed improvement. We’re glad you enjoyed the peaceful location, easy parking, helpful staff, and the well-furnished bedrooms with their spacious balconies. Regarding the kitchen, we did provide you with a variety of utensils during your stay and made it clear that if you needed anything additional, we would be more than happy to bring it to you at any time. As for the bathroom smell, this is the first time we’ve received such feedback. After investigating thoroughly, we found no noticeable issue, but we will continue to monitor it carefully to ensure all stays are comfortable. Concerning the internet, we actually tested the connection and found the speed to be strong and stable. However, we understand the importance of consistent connectivity and will now monitor it even more closely on a daily basis to ensure the highest level of service. We also noticed your comment on pricing — based on your rating of 2.5 out of 10 for value, it suggests that in your view, the price should have been around 100 SAR. With all due respect, we believe this is not a fair or realistic assessment for a new, fully serviced apartment with two bedrooms, two bathrooms, two balconies, and hotel-style amenities — especially during the high-demand Eid holiday period. We genuinely tried to satisfy you in every possible way, and we regret that the experience still fell short of your expectations. We hope to see you again in the future. Masaken Team
Thank you for your feedback — we truly appreciate you taking the time to highlight both the positives and the areas you felt needed improvement. We’re glad you enjoyed the peaceful location, easy parking, helpful staff, and the well-furn… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewExcellent. Just right option for a family
Nothing to mention
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewGood location , friendly staff and helpful , comfortable place , free parking , good communication , great air conditioners
Need more care for the clean of beds
Thank you, Hassan, for your valuable feedback. We’re glad you were satisfied with the location, staff, comfort, and amenities. Regarding the bed cleanliness, the bedding was purchased just days before your arrival and is clean. If you had contacted us during your stay, we would have been happy to address any concerns and ensure your satisfaction. We hope to see you again soon. Best regards, Masaken
Thank you, Hassan, for your valuable feedback. We’re glad you were satisfied with the location, staff, comfort, and amenities. Regarding the bed cleanliness, the bedding was purchased just days before your arrival and is clean. If you had … Show more
Reviewed: 1 May 2025 · Stayed in May 2025
Verified reviewI stayed in apartment 12 and it was very clean and suitable for me and my family. It had two rooms, three bathrooms, and a full kitchen. It was in a great location, quiet, and clean.
No view in this apartment and the air condition for the main bedroom was leaking water, the rest was good.
Thank you, Ahmed, for your feedback. We’re glad the apartment suited you and your family’s needs in terms of space, cleanliness, and location. Regarding the view, apartments with balconies do come at a different rate, and the options are clearly shown during the booking process. The apartment you received was in line with the details of your reservation. We also appreciate your note about the AC issue — we’ll make sure it’s addressed promptly. Best regards, Masaken
Thank you, Ahmed, for your feedback. We’re glad the apartment suited you and your family’s needs in terms of space, cleanliness, and location. Regarding the view, apartments with balconies do come at a different rate, and the options are c… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewThe comfort, Cleanliness, standard, location, behaviour of the staff and kindness of the owner. Staying there feels like at our own home. Very good vibes in an apartment never felt before.
Thank you so much, Aisha, for your incredibly kind and heartwarming words! It was truly a pleasure having you as our guest. We’re so happy to hear that you felt comfortable and at home — your appreciation means the world to us. Guests like you are rare; your kindness, positivity, and respectful attitude made hosting you an absolute joy. We’re grateful for the good energy you brought with you, and we would be honored to welcome you back anytime. You’ll always have a special place with us!
Thank you so much, Aisha, for your incredibly kind and heartwarming words! It was truly a pleasure having you as our guest. We’re so happy to hear that you felt comfortable and at home — your appreciation means the world to us. Guests like… Show more
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReally fantastic location and very clean room , facilities are awesome
Reviewed: 5 March 2025 · Stayed in January 2025
Verified reviewClean, calm
Reviewed: 25 January 2025 · Stayed in December 2024
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewClean, calm, good service, the owner and the staff are presents and very cooperatifs .Everything is around the location.
We had the absolute pleasure of hosting Mohamed Salah, a remarkable guest whose visit brought warmth and positivity to our place. Mohamed is a kind, respectful, and cooperative individual who left a great impression on us. He shared his feedback, describing our place as clean, calm, and well-serviced, with a convenient location that has everything nearby. We truly appreciated his kind words, as they reflect our dedication to ensuring every guest has a comfortable and enjoyable stay. Having Mohamed stay with us was an honor, and we are incredibly grateful for his thoughtful communication and the positivity he brought. Thank you, Mohamed, for choosing us, and we sincerely hope to welcome you back in the future! Warm regards, Masaken Team
We had the absolute pleasure of hosting Mohamed Salah, a remarkable guest whose visit brought warmth and positivity to our place. Mohamed is a kind, respectful, and cooperative individual who left a great impression on us. He shared his f… Show more
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewThe hotel was very clean and neat with beautiful Abha's mountain scenery from both the balcony. The rooms were very cool and very spacious. Perfect for a family stay. Everything was perfect. The staff was very kind and helpful.
Hello Mohammed, Thank you for your kind words and for sharing your experience! We’re thrilled to hear that you enjoyed the cleanliness, spacious rooms, and the stunning mountain views of Abha from the balcony. It’s wonderful to know that your stay was perfect for your family and that our staff could make a positive impact. We look forward to welcoming you again soon! Best regards, The Masaken Team
Hello Mohammed, Thank you for your kind words and for sharing your experience! We’re thrilled to hear that you enjoyed the cleanliness, spacious rooms, and the stunning mountain views of Abha from the balcony. It’s wonderful to know that y… Show more