Reviews of Marriott Hotel Jabal Omar Makkah 5 stars

I love everything about the hotel

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The shuttle bus and golf carts that take you to the haram and also how clean the hotel is and also the haram view was beautiful

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Beautiful reception areas, clean rooms & delicious breakfast. Customer service was remarkable & accommodating to my requests. The transport to Haram was excellent.

Every thing was perfectly fine.

Cleanliness was supper, Staff were more than excellent , check in and out in no time. Golf car to Haram was really nice. Customer service team was very supportive and responsive

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Proximity

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The ambience

The food could have more variety

We had the partial haram view room and it was amazing. The room was clean and nicely furnished. The breakfast was nice and with a decent variety. The dinner is recommended for those who do not want to go for junk food its value for money, compared to other restaurants around Haram area. The bus service was excellent and we almost never waited with shuttle buses running every 10 mins to Haram.

I would have hoped for better coffee :) The walk to haram is on a slope hence the name jabal Omar as such people who are not comfortable with slope walking rather take the hotel shuttle buses running every 10 mins.

Very good customer service

Some reception staff aren’t well informed

not good clien

I stayed at this hotel during July 2025 with my family of 6. We had two rooms with two singles beds The beds were bigger then a standard single so my two young children shared. They were very comfortable and the room size was spacious. We would eat together in one room and there was enough space for us all. There was a coffee machine and a kettle for our tea and actual mugs were provided which was a nice addition as other 5* hotels provide disposables. My children loved this hotel, there was a shuttle bus and a buggy service to the haram. This is good if you want to keep out of the sun, however it does take longer to get from the room to the haram via this service. I timed the journey from our room on the 17th floor to the Haram by foot and it took 10mins to get inside the masjid from gate 79. The buggy service take around 7mins as the buggy takes you up the incline and around the corner to make it quicker. Via the shuttle service it took between 15-20minutes, this brings you to the lifts of Conrad Jabal Omar and you would have to go down the lifts and cross over into the masjid via a few minutes walk. This took slightly longer however, you were completely out of the sun and on return it would drop you to the front door of the hotel. On one of the days we had breakfast at the hotel and it was delicious! so I recommend taking the breakfast option. Everything about this hotel was great and my family enjoyed the experience.

The only thing I can fault is we asked for our rooms to be next to each other and they were on separate floors. Otherwise everything was great.

Everything about the hotel especially the cleanliness and location as well as the staffs.

It was an unforgettable and enjoyable experience from the first moment because everyone made us feel at home, starting from the reception staff, Omar, for the housekeeping, All chefs were phenomenal as the food was top quality. Mr. Ahmed Magdy, the restaurant manager & Mr.Anwar in the restaurant management team ,along with Mr.Ali at the restaurant reception were all excellent. The location was great, only 5 minutes to the Haram. Everything was clean and shining. The facilities were exceptional 👌 It was our second stay at Marriott Jabal Omer, but this time, we chose to include breakfast in the booking, which I would highly recommend for anyone who is looking for a high standard breakfast. Also, Mr. Anwar gave us a great offer for dinner that saved us a lot of time and was top quality at an affordable price. Also, we would like to thank Mrs. Ashgan who offered us a late check-out due to our late flight.

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Its good, had everything and very close to the haram, also they had the mini bus that gets you much closer. Breakfast was decent.

I booked a partial view of haram but i got the worst one with a view on constructions.. Also the air conditioner on the reception was so cold, entering from a 40 C to that huge air conditionner wave made all 3 of us fall sick