Reviews of M Hotel Makkah by Millennium 5 stars

Very good

It’s feel like a 4star hotel, very nice and very peaceful with lot of space

Everything is perfect, Starting from front disk service to room service to even security employees. Many thanks to customer service employee Ms. Jamila for her kindness and willing to help guests .

Thanks to Ms. Alaa for her kind assistance

Good things first, good value for money. Nice rooms and bathroom with beautiful decor. Good towels and toiletries in the room. Room was cleaned daily and bedding refreshed. I didnt use the inhouse restaurant so cant comment on that or the parking etc. The location is not bad. Lots of shops, food places, barber salons etc. I walked to Haram once and it took me about 40 minutes or brisk walking.

Whilst the coach is provided for transfers to haram, the timings provided by the hotel are not strictly kept to, sometimes due to factors outside of their control but other times well.within their control. This does mean that you waste lots of time waiting for the coach or in the coach for a journey which takes only 10 mins. This brings lots of uncertainty and anxiety which I personally am not keen to suffer again. The bus station near Shohadah hotel is full of 3rd world chaos which I honestly don't want anyone to experience. So in short the coach transfer does let the hotel services down in a big way. The hotel is a bit out of the way for usual taxi routes but yes taxis can either drop you half way or take a detour across makkah to drop you somewhere convenient. I will let you make your own mind on this. There are other hotels that have more convenient drop off points and more disciplined schedules which does make the guest experience much better.

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Alaa at the reception was amazing! So friendly and helpful she really made me feel welcome

Miss Jameila at the customer service was very supportive.

Return on shuttle is take lot of time.

Thanks a lot to Ms Alaa she helps me so much and the bellman Najem Aldin

Poor locations

Location

Room and cleanliness. Receptionist Adaa was dynamic and highly cooperative

bus is not available after magrib. Breakfast needs to be improved

Clean and quiet

I had to explain all other services by my selfe .. For example: i didnt know that there were a barbershop in the hotel, insted i went to some local shope outside the hotel.

Special thanks to Refal, Ishaq.