Nothing, all were great.

Staff were amazing, room cleanness was excellent.

Stayed in June 2025

Sometimes the parking spot, also they provide to you the breakfast into your room which has a limited option.

The family suite was clean and big, everything came with it was good.

Stayed in May 2025

Only hot water not work sometimes.

Polit staff at the reception, Seham was very nice girl. Very close to so many facilities of restaurants and groceries Mosque is just 3 minutes walking. Spacious room, honestly I found everything I need in the room.

Stayed in April 2025

The cleaning of rooms, and the staff

Stayed in April 2025

Had to move to other room for hot water( shower) For some reason the reception called and asked for my ID out of the blue ( i would assume it’s a routine safety instruction)

Clean, cooperative staff

Stayed in March 2025

Staff and service was amazing

Stayed in February 2025

I recently had the pleasure of staying at this brand-new hotel in the heart of Tabuk City, and I cannot recommend it enough! The location is absolutely perfect—close to everything you could possibly need, from shopping centers to restaurants and local attractions. Whether you're here for business or leisure, you'll find it incredibly convenient to get around. From the moment I walked in, I was impressed by the professionalism and warmth of the receptionists. They were extremely courteous, efficient, and went out of their way to ensure my stay was comfortable. Check-in was a breeze, and they were always available to answer any questions or provide recommendations. The rooms are modern, spacious, and impeccably clean, with all the amenities you could ask for. It’s clear that a lot of thought has gone into the design and functionality of the space. The bed was incredibly comfortable, and I appreciated the little touches like high-quality toiletries and a well-stocked minibar. Room service was top-notch—prompt, friendly, and the food was delicious. Whether it was a quick snack or a full meal, everything was prepared to perfection and delivered with a smile. Overall, this hotel exceeded all my expectations. It’s the perfect blend of luxury, convenience, and exceptional service. If you’re visiting Tabuk City, this is definitely the place to stay. I’ll be back on my next trip!

Stayed in February 2025

SUBJECT: Misleading Classification, Unpleasant Stay & Not a True 5-Star Hotel We booked two separate rooms at SAR 587.5 each expecting a five-star experience as advertised by the hotel and Booking.com, but the reality was far below the claimed standard. The room size was reasonably adequate, but the interior layout was poorly thought out, with furniture placed in a manner that made the space feel cluttered and uncomfortable. The bathroom was notably small, badly missing spaciousness and amenities typically associated with higher-star accommodations. The reception experience was particularly disappointing. The staff member on duty lacked basic hospitality etiquette and displayed unprofessional behavior that left a negative first impression. Moreover, the checkout process was rigid to an unreasonable extent. Despite Friday prayer time and multiple polite requests, we were asked to vacate even before the prayer call, which is surprising, especially in a country where religious considerations are part of public life. Located in a low-end area with a surprising cash-only deposit policy (SAR.250), raising serious concerns about transparency and guest expectations. When I inquired about the hotel’s five-star classification, the receptionist could only produce a Ministry of Commerce registration document, which did not confirm the hotel’s star rating. There was no visible certification or signage inside the premises to verify the five-star claim, further casting doubt on the advertised standard. The attitude of the staff during this discussion became noticeably defensive and discourteous. Overall, this establishment does not reflect five-star standards in service, amenities, or professionalism. It would be more accurately categorized as a two or three-star property. It's unfortunate to witness such a misrepresentation, and platforms like Booking.com should take accountability for verifying the accuracy of such listings to protect the trust of their customers.

There was nothing to like.

Stayed in June 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in March 2025