The hotel is located quite far from Masjid Al-Haram. Although a shuttle service is provided during prayer times, it is not particularly efficient. The bus drops guests at the far end of Ibrahim Al Khalil Road, from where it takes a further 15–20 minutes on foot to reach Masjid Al-Haram. Getting a taxi directly from the hotel is also inconvenient, as it requires navigating through several local roads before reaching the main routes.

It was value for money.

Stayed in August 2025

It’s too far from Haram. It takes about 25 mins to walk, this is the only negative about this property

Staff is nice and welcoming. Property is clean and up to date

Stayed in August 2025

The new bridge 😭😔 You have to find a way to fix this new problem

I'm always stay here when I come to Mecca Stuff is really nice and helpful

Stayed in July 2025

The location and the shuttle bus The location after the new roads development is very not accessible And the shuttle bus deliver you to a very far point from Masjid Haram around 20 minutes walking distance

The breakfast The staff The facilities

Stayed in July 2025

N/A

N/A

Stayed in April 2025

The staff could improve their communication skills with guests. Only the male receptionist was friendly and had a good attitude, the others could be more attentive and friendly. Also, the room fridge was inefficient, we had trouble to store insulin in it.

Overall satisfied with the experience. Hotel was clean and well equipped with all necessary amenities. Location is a bit far from haram but they have shuttle service. Good value for money. They also facilitated a very late check-in.

Stayed in April 2025

Staff behaviour at night time not cooperative

Nothing

Stayed in April 2025

Haram transport not reliable

The staff were nice! Rooms were good

Stayed in March 2025

Location is okay, but uncomfortable surroundings and poor access make movement difficult.

The buffet breakfast was good! There was a variety of fresh and delicious options, from fresh fruits and pastries to hot dishes cooked to perfection. The staff was friendly.

Stayed in April 2025

distance to Al-Haram is rather far. No shuttle service provided, unfortunately. Highly recommend uploading Careem app, it costed me 13-16 SAR per one way, others charge from 25 SAR.

very pleasant personnel (esp.reception), fresh, diverse breakfast

Stayed in April 2025

The staff were really welcoming and helpful. The location is very good, about a 15 min walk to the Kaaba.

Stayed in April 2025

The Personal of the Hotel is very kind, especially Mr. Amir. He was very kind, positive, and very helpful. It is next to the main road to the Haram. The rooms are good and comfortable.

Stayed in April 2025

If you’re not able to walk for 15 minutes to the masjid al Haram (can be quite difficult in the midday heat especially if you’re not used to it) you’ll have to get a taxi since there’s no shuttle

Hotel was comfortable, clean and the staff were quick, friendly and helpful. Very good for the price and only 10-15 minute walk to the Masjid al Haram, taxi is around 10 SAR and takes about 3 minutes.

Stayed in April 2025

We could use the free transportation only for 2 days , after that no more free bus available.

I would like to thank mr Amer and his male and female colleagues for hospitality. And thank to mr Fahim for arranging the transportation.

Stayed in April 2025

WIFI was very inconsistent in performance, was very slow on occasions

Breakfast doesn't have a ton of options but whatever they had tasted really good, and I think that's better than having a ton of stuff that tastes bland. Free kahwah and dates at the lobby. Friendly staff and clean rooms.

Stayed in April 2025

There could be more refills for the breakfast. If you couldn't make it to the breakfast at 6-7 am you would have less options.

The hotell is near the Masjid Al Haram and it's very easy to find a taxi that can drive you anywhere you want. Only a 20-25 min walk to Masjid al Haram.

Stayed in April 2025

Check in was too late, but other than that everything was ok

Stayed in March 2025

Breakfast was average. Didn't like it too much as they was a very little option to choose from.

Room was spacious and big for a 3 star hotel. Reception staff were great and always happy to listen to our opinions. Free coffee and dates was available throughout the day. Bus service was excellent and dropped off close to the haram.

Stayed in April 2025

Nothing

Well kept, neat and clean rooms, great helpful staff.

Stayed in April 2025

The cleanliness and friendliness of the staffs

Stayed in April 2025

Shuttle service to Alharam hole day

Staff was very helpful and friendly

Stayed in April 2025

Location: far-away from Haram, there is a regular bus shuttle, but they drop us far from Haram, then we have to walk about 15 minutes to reach Haram. I booked a single bed room, but after I arrived, they told me that currently they have an available room with 2 small beds, and this room was in the smokers stair. I am not a smoker. I have accepted as I had no other option.

Clean

Stayed in April 2025

Room was good only thing I did not liked was room did not have ANY VIEW just the wall of concrete

Room was good only thing I did not liked was room did not have ANY VIEW just the wall of concrete

Stayed in March 2025

Breakfast. Location.

Stayed in March 2025