Washrooms are a bit congested, shower area is not enough.

Location is good. Breakfast was served in the room & was good without tea or Juice. Rooms are fine but washrooms are a bit congested, shower area is not enough. Rest all fine.

Stayed in July 2025

Hotel supervisors should always check the completeness of hotel room facilities before guests check in. When the first time I entered the room, there was no electric kettle available, only two coffee cup and coffee & sugar sachet. I went down to the hotel lobby, I told the receptionist directly face to face, but after 2 hours of waiting there was still no electric kettle provided. Because I was frustrated, I conveyed a message via booking.com, finally the hotel management gave me a new electric kettle, their housekeeping delivery it to my room, he took it out of a new box complete with a manual and warranty card. So, I guess they just bought it after I demand it.

The check in process is quick and smooth. The staff accommodated my request to change rooms, which was originally an Economy Triple Room, changed to an Economy Twin Room. Room facilities are adequate. The location is not too far from the Al Haram Grand Mosque, still within a 3km, and there is a Makkah Bus stop near the hotel. However, I stayed during the last 10 days of Ramadan, the area around the Al Haram Grand Mosque was closed, so the public bus route was diverted. But there's no need to worry because the hotel management provides a Shuttle Bus from the Hotel to Al Haram Grand Mosque and vice versa specifically for hotel guests, they even provide free iftar. You can also take a taxi, its only about 5-10 minutes to reach the Grand Mosque. The lobby area is very spacious and there are lots of elevators, making it comfortable for guests. There is also a kind of convenience store down stairs, so it's easy if you want to buy something

Stayed in April 2024

Food availability nearby Curtain were damaged

The location The staff

Stayed in May 2024

No restaurant

Staff is great

Stayed in May 2024

There was no power socket in the room or I could not discover one, I had to unplug the refrigerator to charge my phone.

Staff was present even when I checked in very late at the property. Nice room and was clean. I was able to have a good rest comfortably.

Stayed in March 2024

No parting at this time

Great staff and nice location

Stayed in April 2024

Clean, comfortable and great helpful staff

Stayed in May 2024

Cleanliness

Stayed in May 2024

Location, due to Ramadan a few roads to masjid Al haram were closed, faced lots of trouble using the bus. There is no restaurant near the hotel.

The room condition is good and the staff are very good.

Stayed in March 2024

Maybe the only thing I didn't like was the lack of electric outlets in the room. It was hard to find one in the room in an easily accessible location. I had to move out the night stand next to bed to find a one. Also, there should be a dedicated outlet for the electric kettle below the TV.

Very comfortable room in the most commercially dynamic area in Macca, '''Al-Azizeya'. Even though it is not close to the Masjed Haram, there is a bus stop 2 minutes away from the hotel entrance and it takes only 5 minutes to reach the Haram. The neighborhood has a lot of restaurants as well so it is easy to find food around.

Stayed in April 2024

Location

Not busy

Stayed in March 2024

there are some areas where the hotel could make improvements to enhance the overall experience for guests. Issues like outdated furniture, malfunctioning amenities like TV or cable, cleanliness concerns, and outdated air conditioning systems can indeed impact the comfort and satisfaction of guests. Providing feedback like this can be valuable for the hotel management to address these issues and make necessary improvements. Striking the right balance between affordability and quality is crucial for any accommodation establishment.

prayer hall nearby would be convenient for you during your stay. Being able to offer Salah (Islamic prayers) in a dedicated space can certainly enhance the overall experience, providing a tranquil environment for worship. It's great to hear that the hotel offers this amenity for guests who require it. Having such facilities nearby adds to the overall comfort and convenience of your stay.

Stayed in April 2024

Location little far away from Haram

Staff very co operative

Stayed in April 2024

The location is generally good, but there is no restaurant or grocery in close proximity. The nearest area where you could shop for grocery or eat is near Qatari Mosque, which is 6-7 min walk.

Thanks to hotel staff, especially brother Hani for quick check in and general assistance. The hotel and room was clean with necessary items provided daily (upon request). Room service was done daily afternoon. If you are not in the room you could ask for room service or cleaning and they would do it. I was there in Ramadan and access to Haram was easy with taxis for 5 or 10 SAR per person and it takes 5-10 minutes. Going back to hotel with taxi was 10 SAR per person. Going back to hotel after taraweeh was also easy with free buses near Ajyad bus station. The hotel also provided bus service during Ramadan, but I didn't use it. Elevators were always available and never waited too long.

Stayed in March 2024

Its far away

Good hotel

Stayed in March 2024

free shuttle bus to return to hotel was hard to find and had to always get taxis back

the price in ramadan freindly reception staff shop in the lobby room size

Stayed in March 2024

Children playing in the corridor too late until after midnight and no one care. Internet connection is very weak. Room materials need to be checked before check in.

The hotel is in the beginning of ALAZIZYA. on the parallel street of the main street. It should be reached in few minutes from Haram. Taxis cost 10SAR but they ask for 70QR or 50SAR. The least I paid is 20SAR. From hotel to Haram it is 5SAR. But some taxis can ask for 20SAR or 30SAR. The hotel staff are very polite and very nice. The hotel has a small shop inside the main hall at the entrance. You can buy what you need. The room is okay. Size fine. Cleanness need improvement. Room materials need some care. The only thing is the Internet is VERY WEAK. Don't count on it. Overall the stay is good.

Stayed in March 2024

Center

Not that much

Stayed in April 2024

Nothing

Neat and clean

Stayed in March 2024

There was one very rude and aggressive shuttle/driver verbally abusing my wife. They don't clean the rooms often, you need to chase up.

I loved the shuttle to the Holy Garam. It was very convenient. The hotel's location was good on a busy main road, close to restaurants. We also had easy taxi access to Makkah Mall.

Stayed in April 2024

Old toilets !

Clean and comfortable

Stayed in April 2024

Staff never return to clean the room.

Stayed in April 2024

Distance was far Bus shuttle is a waste of time

Clean big nice I stayed in ramzan

Stayed in April 2024

Bathroom was a little bit outdated , it needs some cleaning . Litter container in the bathroom could do with a new one. Charging socket behind the beds which makes very difficult to use as you need to move beds.

Smooth checking in and check out. It is very quite as well.

Stayed in April 2024