Reviews of فندق الخلفاء الماسي الفندقية 1 stars
طريق المسجد الحرام, 24243 Makkah, Saudi Arabia
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewPrice is ok It's close to the ring road which is very good
This is my 2nd visit and again the check in and out process takes too long It's a 1 star hotel so keep your expectations low when to comes to cleanliness and services No parking around the hotel and they charge 20 SAR per day for parking
Thank you for your review. We are pleased that you are satisfied with our service level, and we apologize for any shortcomings. Your evaluation has been sent to management for review and necessary actions to improve our service level. Regards, Al-Khulafa Hotel Management
Thank you for your review. We are pleased that you are satisfied with our service level, and we apologize for any shortcomings. Your evaluation has been sent to management for review and necessary actions to improve our service level. Reg… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
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Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewI booked on line by the app. But they didn’t entertain me
I booked on line by the app. But they didn’t entertain me
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
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Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGood
Good
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewIn the hotel room, the hotel staff keeps fewer items, and when checking out, the hotel claims that some items are missing and deducts money for them. When I entered the room, there was only one towel. The next morning, when I was leaving, the hotel staff claimed that there had been two towels, not one, and charged me 35 riyals for the missing one. I told them that when I first entered the room, a staff member should have accompanied me to check all the items before handing me the key. But they said, “We don’t do that,” and still took 35 riyals from me.
Dear Guest, We apologize for the inconvenience you faced regarding the towel charge. We will review our check-in process to ensure all amenities are verified to avoid such issues in the future. Kind regards, Hotel Al-Khulafa Al-Massy
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewCkean and comfortable room and good view
Noisy at night as children were playing outside of their room. So the rooms of whole floor might be affected by their noises
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
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Reviewed: 10 August 2025 · Stayed in August 2025
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Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
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