The bathroom was smelly and the pillows were smelly. The carpet was also dirty. I booked an executive suite but it did not meet the standards of even a basic room. The door handle and toilet seat were broken. The walls were dirty as well as the curtains. The buffet was not good at all and was a waste of money.

Nice because it was a 5 -6 minute walk to the haram with the shortcut if you know it. When going to the haram, it is downhill and when going back to the hotel, it is uphill. The staff were very nice especially in the reception, Saad and Muslih. Also the housekeeping staff were very friendly especially Muhibul and Nadeem

Stayed in August 2025

They need to focus more on cleanliness. Can improve a lot.

Location is near Haram, but the hotel is on top of mountain. If you are walking it is difficult for elderly. They do have shuttle but you have to wait. As compared to price it is reasonable.

Stayed in August 2025

Golf cart service is too bad. If you are with kids or wheelchair this will suck you

Good rooms and clean and good quality bedding and furniture.

Stayed in August 2025

The noise of the towers aircon system

Stayed in August 2025

Steep walk, tough to walk up there. Shower was pretty in poor condition, plastic curtain worn out or discolored, shower area do not have any covering hence messy everywhere.

Close to Masjid Haram. Air conditioning was excellent.

Stayed in August 2025

Accessibility is difficult.No Laundry service

Accessibility is very difficult. Don't have regular shuttle service No Laundry. Manager is not customer service orientated.

Stayed in August 2025

No golf car available to pick up from down st

Frendly staff good breakfast Wide room

Stayed in August 2025

Nothing! Note that the hotel is on a ramp!

Location and size of rooms. The family suite was 3 bed rooms, 2 path rooms and a big hall. Really suited for families. I was with my family 5 person and we found 9 beds! Really recommend.

Stayed in August 2025

Although it’s nearer to haram, but it’s on very steep height. I ll never ever recommend to families, aged people and those who have knee joint problem. They offer shuttle cart service but u ll barely find. U ll hear sounds of the machines 24/7.

I don’t like any thing about this property.

Stayed in August 2025

Hotel is good in terms of price. Although the location is very close to the Haram (5-10 minutes walk), the hotel is located on a very steep mountain. For younger people, it could be manageable but for older people, it would be nearly impossible. I stayed for 2 days but never got the golf cart access. I waited for long but never saw any golf cart service by the hotel. I got extremely tired walking from and to the hotel as it was very steep. Hotel must consider to make more golf carts available for customers. Hotel location and room service. I asked for water on the 1st day but got it at the end of the second day. That was very disappointing. No golf cart service by the hotel. When I asked them, I never got any reply.

Stayed in August 2025

Everything was good. The room was good but to go to Haram it is very very long walk plus, it’s on the hill so when you come back from the haram, it’s very hard to come back to the hotel.

Stayed in August 2025

there was a golf car can take you to Haram, but it's only one and you will wait long to get it room and bathroom are old bathroom was smelly all the time

breakfast was good

Stayed in July 2025

Washroom

Price and location

Stayed in July 2025

Location very bad because of gulf card poor service

Transportation is very bad. Gulf card service very very poor.

Stayed in July 2025

Bad smell in room

Stayed in July 2025

The door is not sealed properly Billow is not comfortable specially for those who had neck disease or post operation The toilet is smelling There was smoke smell it is not pleasant specially i was allergic person The helper doesn't know english i was lost in elevator it takes longer to me to understand which is which block number there is no clear demecration The toilet shower was broken Toilet flush not good Beds are not comfortable

Stayed in July 2025

location was very bad because the road was up the hill and very inclined road. There are golf cart supposed to pick the guests up every 5 minutes to the Haram, but this was not the case in reality. This was the worst thing about this hotel.

it is good

Stayed in July 2025

1-carpet looks old and stained need to be change . 2-no sleeper available. 3.Old furniture . 4- small rest room and one of them has bad smell . 5- curate of rest room unclean and has bad smell

Near to holy mosque

Stayed in July 2025

1. The lifts are very slow and need upgrade. 2. People should be stopped from smoking inside the hotel

Very close to the masjid.

Stayed in July 2025

The hotel is located at a height, it was hard to climb towards the hotel after performing the umrah as the pilgrim is already got tired, there is an electric cart facility provided by the hotel, but it is not always efficiently available. There is no car parking for guests, one of the Major issues.

The location is close to Haram.

Stayed in July 2025

Water clogging in washbasin, bathtub and the water was coming out of the drain

The location is good

Stayed in July 2025

The air conditioning system as split ACs were installed, now most of the hotels have central air conditioning system. Sinks in washrooms were also too outdated and old.

Number of beds and the size of the suit, which contained two rooms.

Stayed in July 2025

The food was not suitable for Asian tourists.

Stayed in June 2025

The bathroom is very small

Room

Stayed in July 2025