Reviews of One Click Hotel 3 stars
KN 37,ST 9 KIYOVU, Kigali, Rwanda
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Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewi loved the breakfast, it was buffet breakfast and very well done, am still missing the spiced tea. i highly recommend One Click Hotel
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewQuiet and clean
The bathroom did not have space to put our makeup bags, etc
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWaiter/Waitress were attentive.
Payment system was down during whole stay. Only cash was payable. Shower equipment didn't function well.
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewDecent location, good breakfast and a comfortable enough stay.
Room was a bit small and cramped for the price. With a couple of exceptions, I generally found the staff weirdly surly at this hotel. I won't highlight every example, but here are a couple. When I checked in they asked me if I wanted to pay cash or card, and when I said 'card' they got irritable and asked 'don't you have enough cash?', which was odd. They don't let you use the coffee machine at breakfast, but some of the staff got annoyed when you asked them to make you a coffee., as though it's your fault.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewMy experience at this hotel was disappointing. The front office staff lacked professionalism, and despite requesting contact from the manager before posting this review, I received no response. My room had water leaking through the balcony door; staff only sent someone to mop, ignored my request for a room change, and never offered an apology for the inconvenience.
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewThe staff were friendly, good and professionally polite
The bathroom needs to be improved
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe staff was friendly and professional. The outdoor dining area is very pleasant, especially during breakfast hours. The bed was comfortable. Complimentary airport shuttle.
Card payment, though advertised on booking.com, was not available. Cash change was not available for any purchase, but this is common throughout the country. There was a strong smell of cologne in our room, presumably used to mask the natural odors. The bathroom fixtures and finishes were in need of maintenance.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThis was a good hotel from start to finish. The room was nice, the staff helpful responsive and friendly and the breakfast good. The restaurant is also excellent.
Nothing
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewBreakfast was more than enough for my needs . Not outstanding but given the costs it represents excellent value for money
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery clean and perfect location, felt like i was home, will visit again. and the food was yummy, heavy buffet breakfast, everything was perfect.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGood choice to stay in Kigali, good location and excellent service from all staff. Breakfast is good. Restaurant is open 24/7.
None.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewFood was fair
Breakfast had not too much choice
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewVery noisy, awful sound proofing.
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewFriendly and helpful staff
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe hot shower
The breakfast was very limited, however it was enough to sustain through to lunch. I chose mostly potato as I was unsure of what the 3 other dishes consisted of.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewVery friendly staff. The room was big and clean. The driver picked us up from airport for free. Good air condition!
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewLocation was superb
None
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewThe room was huge with a balcony, and it felt very relaxing to be there. Aircon was greatly appreciated. The evening meals were very good and reasonable, and the breakfast was fantastic (especially the barista coffees). Seems like many people just come for the meals. Place was very clean. Shuttle from/to the airport could have fitted both our bicycles and luggage, and would have cost US$20 if we had needed it. The location was close enough to the CBD and we actually walked to the grocery stores a couple of times. Wifi was also very good.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewHave garden , nice
Thank you very much for taking the time to leave a review of your recent stay with us. We truly appreciate your feedback and are always looking for ways to improve. We noticed that, although your written review was quite positive, the rating you gave us was 2 out of 10. We want to ensure that all our guests have the best possible experience, so we would be very grateful if you could share with us what aspects of your stay may not have met your expectations. Your comments will help us better understand how we can improve and provide a better experience for you and other guests in the future. Thank you once again for staying with us, and we hope to hear from you soon.
Thank you very much for taking the time to leave a review of your recent stay with us. We truly appreciate your feedback and are always looking for ways to improve. We noticed that, although your written review was quite positive, the ratin… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewNice
I felt that the staff were selective. I ordered tea and it took more than an hour to be served. And the receptionist kept holding on to my change up to the last day until it became uncomfortable for me to keep asking for it. I decided to tell them to keep it but I wasn't impressed