Reviews of SAISH Stay
RN4 300ST, Ruhengeri, Rwanda
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe place is really nice. The host Sandra is very kind and helpful. Breakfast was good and arranged timely so that we could go on time for our planned activities at the Volcanoes Park. Getting to the park was easy and took approximately 20 minutes. We highly recommend staying at this place.
The last 250 meters to the B&B are on a dirt road.
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay and that Sandra was able to make your visit comfortable and convenient. It's great to know that breakfast suited your schedule and that our location worked well for your trip to Volcanoes Park. We hope to welcome you again!
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay and that Sandra was able to make your visit comfortable and convenient. It's great to know that breakf… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewExcellent host. She was very friendly and helpful with information about options with local attractions.
Thank you for the lovely review! I'm so happy to hear you found the local tips helpful. It was a pleasure having you as our guest and we would be delighted to host you again anytime.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGood location, nice staff
Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found our staff friendly. We hope to welcome you back!
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewIt was a good breakfast, options between a simple omelet, boiled or scrambed eggs with coffee/tea and some fruit.
The water ran out or at least stopped working during the night, but that can of course also be a regional problem out of their control.
Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay and felt it was great value for money. It’s also lovely to know you appreciated the breakfast options. We’re sorry to hear about the water issue during the night. as you mentioned, it was unfortunately due to a temporary regional supply problem but we completely understand how inconvenient that can be. We appreciate your understanding and hope to welcome you back again soon!
Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay and felt it was great value for money. It’s also lovely to know you appreciated the breakfast options. We’re sorry to hear about the water issue during th… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe showers.
Thanks for taking the time to leave a review. If there's anything specific about the showers that stood out positive or negative we’d love to hear more so we can continue to improve. Your feedback is important to us!
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewLovely clean refuge in Musanze. Sandra is such a great host.
Thank you so much for your kind words! We're delighted you enjoyed your stay and found our place a lovely, clean refuge in Musanze. It means a lot to hear such great feedback. We’re also glad you felt well taken care of😊 Sandra and our team truly enjoys making guests feel at home. Looking forward to welcoming you back soon!
Thank you so much for your kind words! We're delighted you enjoyed your stay and found our place a lovely, clean refuge in Musanze. It means a lot to hear such great feedback. We’re also glad you felt well taken care of😊 Sandra and our team… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewVery nice place to stay, very clean, the rooms are cozy and the breakfast taste. The location is also good.
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay, especially the cozy rooms, cleanliness, and tasty breakfast. We're also glad the location worked well for you. We hope to welcome you back again soon!
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewVery homely, secure and close to town. Nice decor
Car park was a bit tight for bigger cars
Thank you for your lovely review! We're so pleased you felt at home and enjoyed the comfort, decor, and location of our place. We hope to welcome you again!
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewthe room was very clean and nice, there is an internal parking and the hotel is located 20 minutes drive from Virunga Volcanoes National Park. Sandra was very kind and helpful, and the breakfast is great.
Nothing.
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay, especially the cleanliness, convenient parking, and our location near Virunga Volcanoes National Park. We're also glad Sandra could make your visit even more pleasant, and that you enjoyed the breakfast. We truly appreciate your feedback and hope to welcome you back again soon!
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay, especially the cleanliness, convenient parking, and our location near Virunga Volcanoes National Park. We're also glad Sandra could make your visit … Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewThe guesthouse is filled with artwork (mainly of mountain gorillas) which was very unique. The room was large, nicely decorated with a comfortable bed and had abundant hot water in the shower. The breakfast was a delicious omelet with fresh fruit and toast. It is a gated property and is very safe.
The location is on a rocky, dirt road that is a distance from the main part of town. You will need to ride a moto or have your own transport.
Thank you for your kind words. We're delighted to hear that you liked the artwork pieces, the comfort of the room, the hot shower and that you enjoyed the breakfast. We're sorry for the inconvenience with the location, and we hope to welcome you again!
Thank you for your kind words. We're delighted to hear that you liked the artwork pieces, the comfort of the room, the hot shower and that you enjoyed the breakfast. We're sorry for the inconvenience with the location, and we hope to welcom… Show more
Reviewed: 15 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 February 2025 · Stayed in January 2025
Verified reviewA very beautiful and comfortable room. Friendly staff, good breakfast , good communication... I liked my stay very much 👍
Very cold shower when I was there (rainy season) 🥶
Thank you for your kind review! We're glad to hear you enjoyed your stay, the friendly staff, and breakfast. We apologize for the inconvenience with the shower. While we do have hot showers available, please let us know if you experience any issues in the future, and we'll be happy to assist. We look forward to hosting you again!
Thank you for your kind review! We're glad to hear you enjoyed your stay, the friendly staff, and breakfast. We apologize for the inconvenience with the shower. While we do have hot showers available, please let us know if you experience an… Show more
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewThe service and breakfast was great
No credit card payment was available. I booked a private bathroom and had to share it for one day.
Thank you for your feedback! We’re glad to hear that you enjoyed the service and breakfast. We apologize for the inconvenience regarding the credit card payment and the bathroom situation. Your comments are important to us, and we’ll work to resolve these issues. We hope to welcome you back!
Thank you for your feedback! We’re glad to hear that you enjoyed the service and breakfast. We apologize for the inconvenience regarding the credit card payment and the bathroom situation. Your comments are important to us, and we’ll work t… Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewIt is a very artistic hotel but the rooms are small and clean. The place is not too far from town and within walking distance.
The water heater is not working very well in the first room that we booked. The water is not hot at all. We requested a change of room and the staff was very kind to change for us without additional charges. A little disappointed that the restaurant on site was closed and a little inconvenient to find food.
Thank you for sharing your experience with us! We’re glad you enjoyed the artistic vibe of our hotel and the cleanliness of the rooms. We apologize for the inconvenience with the water heater and are happy that our team was able to assist with the room change and We're sorry that our restaurant was closed. Your feedback is important, and we’ll work to improve these areas for future guests. We hope to welcome you back again and thank you for staying with us!
Thank you for sharing your experience with us! We’re glad you enjoyed the artistic vibe of our hotel and the cleanliness of the rooms. We apologize for the inconvenience with the water heater and are happy that our team was able to assist w… Show more
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewEverything was amazing. Value for money is unbeatable.
Nothing.
Thank you so much for your kind words! We're thrilled to hear you had such a great experience and found it to be great value for money. We hope to welcome you back!
Reviewed: 6 February 2025 · Stayed in January 2025
Verified reviewLovingly made accommodation with beautiful rooms. I used it as a starting point in Musanze for the Volcano National Park. I would definitely come back.
Thank you so much for your kind words! It was a pleasure having you stay with us, and we're thrilled to hear you enjoyed the accommodations. We'd be more than happy to host you again anytime. Safe travels!
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewNice place, it's a hotel & arts gallery , very clean, & the staff r very helpful
Nothing
Thank you for your wonderful review! We're so glad you enjoyed your stay and appreciated our hotel and art gallery. It's great to hear that our staff made a positive impact. We look forward to welcoming you back in the future!
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewThis place is a little gem! Beautiful, arty, just perfect!
Thank you so much for your kind words! We're thrilled to hear you enjoyed your visit and found our space to be just what you were looking for. We hope to welcome you back!
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewNice and clean place, calm area and helpful staff. Cozy room. Good breakfast.
The warm water runs out fast. Staff weren't always available.
Thank you for your kind review! We're glad to hear you enjoyed the clean and cozy room, as well as the calm area and helpful staff. We appreciate your feedback about the warm water, and we'll certainly look into ways to improve that. We also apologize for any inconvenience caused by staff availability and will work on ensuring better coverage. We hope to welcome you back soon!
Thank you for your kind review! We're glad to hear you enjoyed the clean and cozy room, as well as the calm area and helpful staff. We appreciate your feedback about the warm water, and we'll certainly look into ways to improve that. We als… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 15 January 2025 · Stayed in January 2025
Verified reviewEverything was perfect
Thank you for your wonderful review! We're thrilled to hear that everything was perfect during your stay. We look forward to welcoming you back soon!
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewThe room was clean and comfortable. All the staff were super nice and breakfast was great! Really nice artwork all around the property, calm and peaceful.
The wifi signal was quite sporadic in my room.
Thank you so much for your kind words! We're thrilled to hear you had a great stay and enjoyed the clean room, friendly staff, and breakfast. We also appreciate your feedback about the wifi and will work to improve the signal for a more consistent experience. We look forward to welcoming you back soon!
Thank you so much for your kind words! We're thrilled to hear you had a great stay and enjoyed the clean room, friendly staff, and breakfast. We also appreciate your feedback about the wifi and will work to improve the signal for a more con… Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewThe room Is great , for what you pay is more than perfect. The girls working there , Sandra etc are lovely . They help you with Everything .there was no noise from Dog or anything
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found the room perfect for your needs. We're also glad you had a positive experience with our staff, we hope to welcome you back soon!