We had an amazing stay here. Room was lovely and well equipped, staff were so friendly and helpful - Jackline arrange everything for us which made life very easy. Food was great. Would highly recommend staying here - Thank you so much

Stayed in August 2025

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Stayed in August 2025

There is hot water but it’s not a lot and only lasts a short time!

Staff were very friendly and Jackline the host very helpful as well. The place is nice and clean. The food is fresh and tasty.

Stayed in August 2025

They do not have a street number for the taxi. No bottle of water & no shampoo just a small bar of soap (they can add extra money to room rate for that). It took them more than 2 hours to prepare fish fillet & vegetable because they buy the ingredients from supermarket & guy was late. However, the manager apologized for the delay.

The garden & volcano mountain view. Jackline and other staff were friendly and helpful.

Stayed in July 2025

Nothing could be better

We loved everything starting from our arrival. The price was very affordable for the service provided to us. The host was always there and smiling. The apartment and the area was spotlessly clean. The finishing of the home is top-notch. The breakfast was very satisfying and adequate. We could also use the washing machine, and there was always staff to help us. The terrace has a beautiful view. A special mention to the details in furnishing the home, it's really spotless.

Stayed in July 2025

Everything was fantastic.

Fantastic stay at Makeri. Secure, serene location, amenities modern and very clean, staff extremely helpful and kind, tasty breakfast included. Everything we needed for a comfortable and relaxing stay in Musanze.

Stayed in July 2025

None

It is nice, clean, and the property manager is such an amazing host

Stayed in July 2025

The breakfast was good but very basic. Would have loved more selection options!

The Apartment was grate and the staff very helpful! Even cleaned our car and clothes :)

Stayed in July 2025

None

The place is super clean!

Stayed in June 2025

In our room there was a beeping noise coming from a neighbour’s electrical installation. Not really the hotel’s fault but it could be heard all night long.

Nice room in the center of town in a street with street food options. Still quite calm. Very nice staff.

Stayed in June 2025

That we had to leave!

Great place to stay and rest, amazing value for money, quiet in a very busy city! The staff were amazing and super accommodating, we definitely recommended!

Stayed in June 2025

I know Muzanse is cold for Rwandans, but I would have liked a fan in my room 😀

Exceptional kindness from Jackline and Lilian. They were very kind. My apartment was spotless. As others have said, the location is slightly (less than 10 minute walk) out of the main town, but for me this was one of the best parts. I loved the location and I never got bored of the incredible views from the terrace area. Amazing value for money, fantastic views, a clean property and excellent warm staff.

Stayed in April 2025

One of the best hotels I ever been to. Great and renovated room, friendly staff always looking after you, great services and facilities

Stayed in April 2025

There were many ants and other insects inside the house. It does not feel very safe to walk around the neighborhood. It can get quite noisy as there is not really sound isolation.

Confortable bed and pillows. Nice terrace with a view. It is possible to wash the clothes. Good value for the money.

Stayed in March 2025

Location is okay but in a poorer street

Super apartments and good staff

Stayed in March 2025

These are some minor things. Despite hot water being available there are times where it just doesnt work anymore after using it for a time. Although this issue is present in the whole district. The mattresses are too hard to my likings and the toilet paper is uncomfortably placed making it hard to reach when sitting on the toilet

More modern and spacious than most hotels in the area for a significant cheaper price. Most hotels in Musanze are outdated and feel dead. Breakfast here was also perfect with friendly staff and even a laundry service. Residences and lodges like these are to go if you plan to come

Stayed in February 2025

Amazing staff, very helpful. There is a washing machine, they can wash your clothes for you or you can do it yourself. They offer to clean your shoes after treking or your car. Very nice food. Quiet place next to the busy road.

Stayed in February 2025

No sign at the front (yet) so just be sure to look at the photo of the outside so you know when you get there.

Our two bedroom apartment was very clean, spacious and comfortable. Good wifi. Great to have the option to eat meals cooked for you onsite (served either on the deck which has a lovely view or in your apartment, food allergies also catered for), cook for yourself in the apartment or eat at a restaurant in Musanze. Located in a local neighborhood it’s a flat 20 minute walk from the town centre and bus station (or you can take a motorbike/taxi). We felt very safe at all times. The staff were lovely and Jacki was so kind and helpful, she arranged a taxi for us to Volcanoes National Park, a boat trip at the Twin Lakes and tickets for a soccer match, including walking with us to the stadium to make sure we got in ok, all brilliant experiences. We would definitely stay here again.

Stayed in January 2025

It's hard to say, everythiny was on point. My congrats to the host and the whole team for the great job and attention to detail.

After three days of sleeping in tents and being in the wild, this was a wonderful place to rest and have all the luxuries we missed for. The host, Jaqueline, was very helpful and kind and she even clean our laundry for free.

Stayed in November 2024

Hot water in the shower does not last very long, which is common in Rwanda

We loved the flat. It was clean and comfortable. Bed was perfect and curtains were blocking the light. The flat has a little kitchen but well equipped. One of best showers we had in Rwanda. Laundry is included which is great considering the gorilla trekking is very muddy. You can order food as well for lunch and dinner. The staff is always nice and helpful. Internet was ok and we were able to work as well. Great location in town. Would definitely come back.

Stayed in November 2024

Basic necessities were lacking a bit, esp. in the kitchen area. It was fine for us for a night, just to keep in mind when you want to stay longer.

We stayed for one night and the two bedroom apartment is very spacious and feels very cozy. Jaqueline has been very responsive and helpful! She shared a menu beforehand and we ordered our dinner with her which was really delicious! She was also very flexible when we asked breakfast to be packed for us as we had to leave early in the morning. We can definitely recommend staying here!

Stayed in November 2024

Nothing for us it was great.

Wow! This was so amazing. Loved the sheets of the bed but mostly the amazing staff. The two bedroom apartment was for us bizarre so well done and beautiful. Washing available, nice setup to eat with view of the vulcanoes.

Stayed in August 2024

The water heater took ages to produce hot water, though in the end it worked very well. Whenever we left the compound and didn't tell the staff that we were leaving, the main gate was closed upon our return which is a little bit inconvenient because there is no bell to ring and there is not always someone around to call for.

We liked the friendly staff very much, they even did our laundry and cleaned our shoes after the gorilla trek, everything for free. Our studio apartment was equipped with a kitchen including gas stove and microwave, a small kitchen table, a queen-size bed and hot water shower. WiFi signal was okay in the apartment. On our departure day we booked an evening bus for onward travel and they even let us stay in another room (because ours was already booked on that day) until we had to leave for the bus station. Breakfast was really good, though you should be prepared to get a huge pot of coffee or tea. They also offered dinner, which was prepared by the host herself. Despite it taking very long (Rwandan style), it was delicious!

Stayed in October 2024

Perfect location

Stayed in September 2024