Reviews of Four Points by Sheraton Kigali 5 stars
KN3 Avenue, Nyarugenge District, Kigali, Rwanda
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewPoor restaurant and food choice
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewthe gym is decent, location perfect for what we wanted to do, quiet despite being literally next to the main road
food from a la carte menu was mid at best, but they were attentive to our feedback on this and remedied where possible. breakfast was decent
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewThe hotel is obviously very good. Rooms are very good and cleaned, beds also are perfect. The breakfast is good with abundant choices. Staff is very kind and helpful.
We had an issue with air conditioning, whose nozzle is right in front of the bed. There is no way to direct the cold air away or to lower enough the fan, making the use during night practically impossible. The season was not too hot so we switched off the air conditioning and opened the windows but I am not sure you can do the same in the hot season.
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewQueen, the guest relations manager is an excellent resource. She is the best part of the hotel.
Breakfast choices were limited not continental, the beds are not comfortable, you sink in the middle.
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 July 2025 · Stayed in May 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewLocation. Comfort. Staff.
Breakfast was average.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe staff made the stay extra special. They were all without exception very helpful and friendly. Nothing was too much trouble.
Reviewed: 11 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in April 2025
Verified reviewClose to the airport, great coffee and a fantastic selection for breakfast. The staff also really went the extra mile...with cake and singing for the 2 birthdays on the trip..
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewEverything was wonderful, all staff very helpful, professional and courteous
I liked everything about the property
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewThe staff are professional.
I have already told the manager that they need to put more information about the available services in the rooms.
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewEverything
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in March 2025
Verified reviewReviewed: 11 April 2025 · Stayed in February 2025
Verified reviewReviewed: 9 April 2025 · Stayed in February 2025
Verified reviewReviewed: 5 April 2025 · Stayed in February 2025
Verified reviewReviewed: 4 April 2025 · Stayed in April 2025
Verified review