breakfast could be better

everything was fine. great for quality food and price restaurant

Stayed in June 2025

Break fast was with limited items special for vagitarians.

Over all it was good and in good location. ease to access most of the offices

Stayed in August 2025

Nil

Food salads and juices very good,, great value.

Stayed in July 2025

The staff wasn't very helpful, we had to get a sim-card, and they didnt seem very interested in helping to find out where and how to get one, so we endede up at the NTM headquaters which was closed. The coffe at breakfast was cold.

Nice location. Good room with nice beds. Other thatn the coffe, the breakfast was really nice.

Stayed in July 2025

Everything is super clean. The staff are friendly. Amazing views. Wholesome breakfast.

Stayed in July 2025

I had stayed at the hotel before for a deluxe double room. The room I was given this time was significantly smaller and faced a bar which played music all night

Service, breakfast

Stayed in June 2025

Good Variety at the buffet breakfast. Convivial seating area

Stayed in June 2025

Our room was on the small side for two people. There was no where to put our bags, but we were given an extra table when we asked for one.

Great location and very attentive and helpful staff. They were also very honest when I got a knock on the door to say they had overcharged me, and how I would like the refund. The resturant was excellent, and the free airport shuttle is a bonus. And only 10-20 mins from the airport.

Stayed in May 2025

Nothing

Location is good close to the airport plus free airport transfer is great. Staff were so polite at all times. View from my terrace over the city was amazing. Bed is comfortable and everything very clean. Buffet breakfast included was delicious with lots of options.

Stayed in May 2025

Nice view ! Friendly staff

Stayed in April 2025

Hot water comes and goes sometimes we shower in cold water and the jaccuzi was not working properly.

Breakfast could do with some bacon. Otherwise all was well. These staff were very kind and courteous.

Stayed in December 2024

Nothing

The location is the ideal and close to many amenities

Stayed in August 2024

Shower had water it seems a little clogged. The water was flowing from only half of the holes. Would be better to add a kettle and cups in the room for random coffee.

Food was on point.

Stayed in August 2024

Breakfast is inclusive of a variety of food The room also has everything a guest would need Kindly include more towels in the toilet and get the toilet curtains changes

Stayed in August 2024

The facilities were a bit tired, and cleaning was not 100%. For example, the garbage in the washroom was not emptied from the previous guest.

Location was excellent for easy access to the airport, but not in the downtown core. Hotel workers were friendly and helpful, and always on hand to assist with luggage, or any other needs. Bottled water was provided in the rooms, and there is a good restaurant on site, with lots of food options. If you ask for a back facing room, you get a spectacular view of Kigali. Free shuttle service to and from the airport is bonus! Send them your flight information in advance, and they will meet you at the airport exit, holding a sign with your name.

Stayed in July 2024

All good thank you

Stayed in April 2024

Staff were slow. Tends to be slow or forgetful.

Location was good and safe environment. Facilities were neat and tidy. Rooms were spacious. Airport pickup was amazing

Stayed in April 2024

This is the first time I had difficulty resting at night because my room faced the streets and the loud noises and music from nearby (maybe a nightclub), did not allow me to sleep after a 23 hour trip.

I like this hotel, it’s my go-to hotel in Kigali. The smiles on the receptionists make you feel welcome and comfort you. The prompt service and the nice foods are a plus!

Stayed in March 2024

Didn’t like the food :( sorry

Nic staff

Stayed in March 2024

Nothing

It’s very clean and quiet, well except for Friday nights. Friday nights are quite noisy.

Stayed in March 2024

The breakfast buffet was a bit poor, especially when you went to the buffet between 6-7 because not everything was ready.

The room was very spacious and clean, also the bathrooms were very nice. The staff was amazing !

Stayed in March 2024

Location, price, shuttle service. Breakfast was good

Stayed in February 2024

Like everything in Rwanda, the quality of objects (e.g. in the bathroom) is a little dodgy but it didn't really bother us because we didn't expect high-end products anyways. Our room was located towards the street and it was rather loud at night (music playing, people partying?). There were no bedside lamps and the ceiling lights were white/cold which didn't create a comfy atmosphere.

As a family with two little kids, we loved the fact that we had two double beds (one was probably 1,40 m and the other 1,60 m wide) in one room which is rare to find in Kigali in this price class. The airport pick-up service was on time, and top notch. The staff was really nice and helpful. The breakfast was great (don't expect a continental breakfast!). We particularly liked the location of the hotel because it is super authentic. You won't find any white people walking around on the streets as the quarter isn't one where expacts or diplomats live. We really liked that, and it was also save to walk around.

Stayed in February 2024

I was disappointed with the breakfast. Although it's nice to be able to have breakfast until 10 am, the food looked like it had been out the entire morning, so it was cold and dry. It would be better if some of the food were cooked to order, or prepared at more regular intervals. Laundry service is per-item, so is too expensive if you have a full washing load.

A good room, with air conditioning and a working shower. Everything that I needed for my stay.

Stayed in February 2024