Only a small observation is that the hallways have different coloured spot lighting (purple green blue etc) which initially felt “cheap” or retro - like we were in a small town 1980s disco/motel. But it was just a stylistic choice/first impression that didn’t impact our stay and did not impact on the room or larger hotel grounds which were lovely.

Quiet location outside of downtown, comfortable room, accommodating and helpful staff at check in, ample parking. Had a very comfortable stay and a good sleep! Also really liked the filtered water station and glass refillable bottle instead of disposable plastic bottles of water - appreciated the eco-focus! It’s a long walk to the centre of town but a pleasant one (45-50 minutes) and we walked both ways for the exercise as we were beginning a long 37 hour journey home - but the hotel does provide a shuttle if you prefer that.

Stayed in August 2025

room was smallish, windows quite small. nothing special

clean comfy bed

Stayed in July 2025

None

More fruits are welcome

Stayed in November 2024

Nothing

Everything

Stayed in October 2024

The atmosphere and decor

Stayed in September 2023

The bathroom door's hinges were so noisy and one couldn't get to the bathroom during the night without moving the door - so my partner woke up; and vice versa. Location is up up up the hill, so you won't help saving the planet staying at this hotel. Hotel mainly for french people as not much is written in international English.

The staff, the layout of the hotel, the bed and they accept dogs :) Staff nice with pets. The view of Saint Denis was awesome! Nice with the balcony!

Stayed in August 2023

Air condition unit leaked so badly that I had to change rooms. But did receive an upgrade for my inconvenience.

Very nice view from the hotel of the city and ocean. Good facilities (pool, gym, restaurant). Friendly staff.

Stayed in July 2023

Selection of Food for Vegetarians & Vegan

Rooms, View & Staff Courtesy

Stayed in June 2023

Leadership issue (hotel and Mercure as a whole) 1- The staff does not communicate between themselves from a shift to another. For example, you rent a car at the Front Desk in the evening for the following morning but the morning staff cannot find your reservation (after you triple insisting to them to make sure it won't be lost). 2- I brought a plate and a glass of wine to my room. The day after, the cleaning staff left it outside my door but nobody picked it until I left !!!! Never seen that before 3- The hotel is full of flaws. The most liable is the shower floor which is the most slippery I have ever encountered in my life. One day the hotel will have a 2 million$ lawsuit. 4- Also, at 19h30, the dinner is a bit late.

The hotel's location has a nice view but it is far from everything. The room are comfortable but badly design.

Stayed in March 2023

We had requested an airport transfer collection before arrival, which didn't happen until we called again to request once already landed and waiting

Great pool, nice restaurant and bar

Stayed in January 2023

Wonderfully situated hotel, lovely ambience. The view is extrordinary, as if the swimming pool would continue with the Indian ocean, although many kms away. Forthcoming staff. Well organised shuttle service to St Denis city center and airport. Very good breakfast and good restaurant.

Stayed in January 2023

Well. They didn’t mention the water break from 9pm to 4am which was really uncomfortable and dishonest (no email, no discount, no options, the information was made after paying at the check-in !). Extra charge on the restaurant after closing the bill.

Nothing

Stayed in June 2025

Although the island is known to be hit by cyclones, the Hotel did not have reserve water tanks as back up to service water cut due. We were given bottles of water for our wash and asked to use bucket to reciver water from swimming pool for toilet. Limited disches available for lunch and dinner during same cyclonic time.

Staffs were good and doing their best

Stayed in February 2025

Note that the breakfast is in extra but exquisite !

Beautiful room room with view on the pool and the ocean. All comfort included, the free shuttle to the city center or to the airport is very valuable, the staff was very kind and professional ! Would definitely come back :)

Stayed in February 2025

NC

La situation

Stayed in December 2024

Top

Stayed in April 2023

Nothing at all it was great!

The comfort was exceptional and the staff was really great! especially the front office and the bar staff! the front office supervisor Charlotte and the FO Team who went out of her way to find my reservation when it did not appear on the reservation! Thank you and I will definitely be back !!

Stayed in January 2023

there were hair in the bathroom , stains on the wall no mattress cover. we ordered two hot dishes from room service and had ordered one omelet with cheese and specified NO ham. the omelet arrived with ham in it so one plate was getting cold as we were waiting for the omelet to be redone.

it’s location and flexibility regarding early check in

Stayed in December 2022

I am a mauritian they do not treat people like other client for example French and other white skin. They look at you in a different way as if I came form another planet especially the management level and reception even restaurant. Order sandwich for my son 8 years the staff said me will not be able to do it. If am from europe definitely the same has already been provided to guest. Room were fill of rain water ask for cleanliness several times but nothing done. i have to beg again and shout at them at night 21pm then it has been done . Photos will be posted on Trip Advisor shortly . I even received a burn potato chips to eat. I even kill mosquito in room see photo

Nothing went well the staff at the reception ,restaurant all ZERO

Stayed in January 2023

the reception staff

Stayed in January 2023

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in October 2023