Reviews of Hôtel Exsel Créolia 4 stars
14, rue du Stade Montgaillard, 97400 Saint-Denis, Reunion
Loading
Guests also reviewed these properties:
Antibes, France
Machu Picchu, Peru
Svetlogorsk, Russia
Rotterdam, Netherlands
Santo Domingo, Dominican Republic
Semarang, Indonesia
Mactan, Philippines
Qingdao, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewQuiet location outside of downtown, comfortable room, accommodating and helpful staff at check in, ample parking. Had a very comfortable stay and a good sleep! Also really liked the filtered water station and glass refillable bottle instead of disposable plastic bottles of water - appreciated the eco-focus! It’s a long walk to the centre of town but a pleasant one (45-50 minutes) and we walked both ways for the exercise as we were beginning a long 37 hour journey home - but the hotel does provide a shuttle if you prefer that.
Only a small observation is that the hallways have different coloured spot lighting (purple green blue etc) which initially felt “cheap” or retro - like we were in a small town 1980s disco/motel. But it was just a stylistic choice/first impression that didn’t impact our stay and did not impact on the room or larger hotel grounds which were lovely.
Dear Karen, Thank you very much for your detailed feedback! We are delighted that you enjoyed the calm location, the comfort of your room, the attentiveness of our staff, as well as our parking and eco-friendly initiatives such as the filtered water station and reusable bottles. We also appreciate your observation regarding the hallway lighting. Your comment is very valuable, and we are glad it did not impact your overall experience. We look forward to welcoming you again on your next trip and providing an equally comfortable and enjoyable stay. Regards, The General Manager
Dear Karen, Thank you very much for your detailed feedback! We are delighted that you enjoyed the calm location, the comfort of your room, the attentiveness of our staff, as well as our parking and eco-friendly initiatives such as the filt… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewclean comfy bed
room was smallish, windows quite small. nothing special
Dear Customer, Thank you for taking the time to share your experience. We're pleased to hear that you appreciated the cleanliness and comfort of the bed — two essential aspects for a pleasant stay. We also take note of your comments regarding the size of the room and windows. Our rooms are designed to offer a functional and cozy space, but we understand that it might not suit everyone's preferences. Should you choose to stay with us again, please feel free to contact us in advance — we’d be happy to offer a more spacious room depending on availability. We hope to have the pleasure of welcoming you again soon. Sincerly, The General Manager
Dear Customer, Thank you for taking the time to share your experience. We're pleased to hear that you appreciated the cleanliness and comfort of the bed — two essential aspects for a pleasant stay. We also take note of your comments r… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewDear Guest, Thank you very much for your kind words. We’re delighted to know that you found our hotel both comfortable and clean — two priorities we take great pride in. We hope to have the pleasure of welcoming you back soon. Sincerly, The General Manager
Dear Guest, Thank you very much for your kind words. We’re delighted to know that you found our hotel both comfortable and clean — two priorities we take great pride in. We hope to have the pleasure of welcoming you back soon. Sincerly, … Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewNothing
Well. They didn’t mention the water break from 9pm to 4am which was really uncomfortable and dishonest (no email, no discount, no options, the information was made after paying at the check-in !). Extra charge on the restaurant after closing the bill.
Dear Didier, Thank you for taking the time to share your feedback. I am truly sorry that your stay did not fully meet your expectations. Regarding the water outage that occurred between 9:00 PM and 4:00 AM, please note that this was a general interruption mandated by the local water utility due to urgent maintenance work. This situation was entirely beyond our control. As soon as we were informed, we displayed the official notice throughout the hotel and made it available at reception. Additionally, bottles of water were provided at the front desk to help limit the inconvenience. We regret that this may have impacted your comfort, and we assure you that every effort was made to communicate the situation promptly under the circumstances. Concerning the extra charge at the restaurant, please do not hesitate to contact us directly or share more details so that we may carefully review your bill and respond accordingly. We look forward to hearing from you and hope to have the opportunity to welcome you back for a more seamless experience. Sincerly, The General Manager
Dear Didier, Thank you for taking the time to share your feedback. I am truly sorry that your stay did not fully meet your expectations. Regarding the water outage that occurred between 9:00 PM and 4:00 AM, please note that this was a gen… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 March 2025 · Stayed in February 2025
Verified reviewStaffs were good and doing their best
Although the island is known to be hit by cyclones, the Hotel did not have reserve water tanks as back up to service water cut due. We were given bottles of water for our wash and asked to use bucket to reciver water from swimming pool for toilet. Limited disches available for lunch and dinner during same cyclonic time.
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewBeautiful room room with view on the pool and the ocean. All comfort included, the free shuttle to the city center or to the airport is very valuable, the staff was very kind and professional ! Would definitely come back :)
Note that the breakfast is in extra but exquisite !
Dear Lauriane, Thank you very much for your wonderful feedback! We are thrilled to hear that you enjoyed the room with the view of the pool and the ocean, as well as our free shuttle service. We are also happy to know that our team made your stay even more enjoyable with their warm welcome and professionalism. We would be delighted to welcome you back very soon. Your comment about our breakfast is also greatly appreciated, and we are pleased it met your expectations. Looking forward to welcoming you again ! Sincerly, The General Manager
Dear Lauriane, Thank you very much for your wonderful feedback! We are thrilled to hear that you enjoyed the room with the view of the pool and the ocean, as well as our free shuttle service. We are also happy to know that our team made yo… Show more
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewLa situation
NC
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewMore fruits are welcome
None
Dear James, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we truly appreciate your suggestion regarding the addition of more fruits. We will certainly take this into consideration to enhance our offerings for future guests. We hope to welcome you back soon for another great experience. Sincerly, The General Manager
Dear James, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we truly appreciate your suggestion regarding the addition of more fruits. We… Show more
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewEverything
Nothing
Reviewed: 14 September 2024 · Stayed in September 2024
Verified reviewReviewed: 11 September 2024 · Stayed in September 2024
Verified reviewReviewed: 20 August 2024 · Stayed in August 2024
Verified reviewReviewed: 6 January 2024 · Stayed in January 2024
Verified reviewReviewed: 20 November 2023 · Stayed in October 2023
Verified reviewReviewed: 14 November 2023 · Stayed in October 2023
Verified reviewReviewed: 6 November 2023 · Stayed in November 2023
Verified reviewReviewed: 30 October 2023 · Stayed in October 2023
Verified reviewDear customer, We very much appreciate your comments regarding your stay at the Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The General Manager
Dear customer, We very much appreciate your comments regarding your stay at the Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience,… Show more
Reviewed: 18 September 2023 · Stayed in September 2023
Verified reviewThe atmosphere and decor
Reviewed: 12 September 2023 · Stayed in September 2023
Verified reviewReviewed: 25 August 2023 · Stayed in August 2023
Verified reviewThe staff, the layout of the hotel, the bed and they accept dogs :) Staff nice with pets. The view of Saint Denis was awesome! Nice with the balcony!
The bathroom door's hinges were so noisy and one couldn't get to the bathroom during the night without moving the door - so my partner woke up; and vice versa. Location is up up up the hill, so you won't help saving the planet staying at this hotel. Hotel mainly for french people as not much is written in international English.
Reviewed: 19 July 2023 · Stayed in July 2023
Verified reviewVery nice view from the hotel of the city and ocean. Good facilities (pool, gym, restaurant). Friendly staff.
Air condition unit leaked so badly that I had to change rooms. But did receive an upgrade for my inconvenience.
Reviewed: 12 July 2023 · Stayed in June 2023
Verified reviewRooms, View & Staff Courtesy
Selection of Food for Vegetarians & Vegan