Reviews of The Ritz-Carlton, Doha 5 stars
P.O. Box 23400, Doha, Qatar
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified review- Conditioned swimming pool in summer heat of doha - outstanding breakfast
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe facilities and the staff
Have requested for a special birthday set up to surprise my wife . But only 5 balloons scattered on the floor and birthday card on the table. Not special at all :(
Dear Garry, Thank you for sharing your feedback regarding the birthday setup arranged for your wife. I sincerely apologize that the experience did not meet your expectations, especially given the special occasion. We understand how important these moments are, and it’s disappointing to hear that the setup fell short of what was requested. Please be assured that we take your comments seriously and will review this with our team to ensure better coordination and delivery in the future. Your satisfaction is very important to us, and we truly regret any inconvenience caused. If there is anything we can do to make it up to you or assist further, please don’t hesitate to let us know. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Garry, Thank you for sharing your feedback regarding the birthday setup arranged for your wife. I sincerely apologize that the experience did not meet your expectations, especially given the special occasion. We understand how importa… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewI have a complaint about some of the staff’s attitudes towards me, which I really hope it gets resolved and not repeated with other guests in future … Unfortunately, I got treated so badly by the staff, especially the security guard outside, who insisted that I put my bag in the machine even after I told him that I had a device related to my work and I made it clear to him that I am not comfortable with putting it, then he saw a Bag that said “candles” in my hand and he tried to stop me at the front door and not let me proceed to my room, and he treated me badly and almost violated my personal space, even after I apologized about not knowing the policy and promised him I won’t use the candles throughout my stay, “sorry but he didn’t deserve the apology and the promise” because unfortunately, he kept me in his head and told the other staff about me, “although I am an owner of a room for 3 nights and I paid around 2000 riyals for it”, then when I proceeded to my room and didn’t answer him, 2 of the hotel staff followed me right to the room and even when I had my DND button on, they followed me to the room and kept calling my room’s door phone and knocking on the door and asking me to come out just to give them the candles so that they can keep it with them with the front door security until I got out, which I finally agreed to do so that I can be able to sit calmly and get some rest .. In conclusion, unfortunately they made a big mess out of a very small issue and ruined my last day and made me feel uncomfortable and sad just because of this …
Dear Batoul01, Thank you for taking the time to share your experience with us. We deeply regret to hear about the discomfort and distress you encountered during your stay, and we sincerely apologize for the behavior you described. At The Ritz-Carlton, Doha, we are committed to providing every guest with a respectful, welcoming, and dignified experience. It is concerning to learn that your interaction with our team. Please be assured that your feedback has been taken very seriously and is being reviewed internally to ensure that such incidents are not repeated. We would also like to take this opportunity to clarify that, for the safety and comfort of all our guests, candles are not permitted within guest rooms or hotel premises. While we understand this may not have been clear at the time, we regret that the communication around this policy was not handled with the discretion and courtesy you deserved. We are especially sorry that this incident disrupted your final day and left you feeling uncomfortable. Your experience does not reflect the level of care we aim to provide, and we are committed to ensuring that such situations are addressed with greater sensitivity in the future. We value your feedback and hope to have the opportunity to welcome you again, so we may restore your trust and deliver the exceptional hospitality you rightfully expect. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Batoul01, Thank you for taking the time to share your experience with us. We deeply regret to hear about the discomfort and distress you encountered during your stay, and we sincerely apologize for the behavior you described. At The … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewExcellent staff and welcoming! Service recovery they know how to do it!
I wish they had coolers near the beach in this hot summer
Dear Saranya, Thank you for taking the time to share your experience with us. We are truly pleased to hear your kind words about our staff and the welcoming atmosphere you encountered during your stay. It is especially rewarding to know that our team’s commitment to service recovery was evident and contributed positively to your visit. We also appreciate your thoughtful suggestion regarding the availability of coolers near the beach area. Your feedback is invaluable, and we will certainly take it into consideration as we continue to enhance our guest experience—particularly during the warmer months. It was a pleasure to have you with us, and we look forward to welcoming you back to The Ritz-Carlton, Doha for another memorable stay. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Saranya, Thank you for taking the time to share your experience with us. We are truly pleased to hear your kind words about our staff and the welcoming atmosphere you encountered during your stay. It is especially rewarding to know th… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewClean and big rooms!
I recently stayed at your hotel and would like to share some honest feedback. Unfortunately, my experience did not meet the expectations I had for a property of your reputation. While the hotel itself is impressive in size and design, the overall atmosphere felt empty and uninspiring. There were many staff members present, yet very little proactive engagement. I was rarely approached or informed about what the hotel offers, which left me feeling disconnected and unsure of how to make the most of my stay. In terms of activities, there was very little to do. Aside from the pool which seemed more suited for children there were no clear options or guidance on available experiences. It felt like being in a large, elegant space with no direction, and no one to help navigate it. The experience reminded me of an old-school hotel with a beautiful setting but lacking the warmth, communication, and energy that make a stay memorable. I hope this feedback helps improve the guest experience going forward.
Dear Sofiane, Thank you for taking the time to share your honest feedback following your recent stay at The Ritz-Carlton, Doha. While we are pleased to hear your appreciation for the cleanliness and spaciousness of our rooms, we are truly sorry to learn that your overall experience did not meet your expectations. We deeply regret that the atmosphere felt uninspiring and that our team did not engage with you as proactively as we strive to. Your comments regarding the lack of guidance and communication are taken seriously, and we will be reviewing our guest engagement practices to ensure that every visitor feels informed, connected, and cared for throughout their stay. We also appreciate your observations regarding the availability of activities and the suitability of our pool area. Your feedback is invaluable in helping us enhance the vibrancy and warmth of our guest experience, and we are committed to making meaningful improvements. Thank you once again for sharing your thoughts. We hope to have the opportunity to welcome you back in the future and provide a stay that truly reflects the high standards and personalized service we are known for. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Sofiane, Thank you for taking the time to share your honest feedback following your recent stay at The Ritz-Carlton, Doha. While we are pleased to hear your appreciation for the cleanliness and spaciousness of our rooms, we are truly… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewBest place to celebrate your birthday, the staff insanely made me feel welcomed at every moment
Dear Saad, Thank you for choosing to celebrate your special day with us at The Ritz-Carlton, Doha. We are truly honored to have been part of such a meaningful occasion and delighted to hear that our Ladies and Gentlemen made you feel genuinely welcomed throughout your stay. Creating memorable experiences is at the heart of what we do, and knowing that we contributed to a joyful and unforgettable birthday celebration brings us great pride. We look forward to welcoming you back again soon—whether for another celebration or a relaxing getaway. It would be our pleasure to make your next visit just as special. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Saad, Thank you for choosing to celebrate your special day with us at The Ritz-Carlton, Doha. We are truly honored to have been part of such a meaningful occasion and delighted to hear that our Ladies and Gentlemen made you feel genui… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewFantastic staff/waiters/hosts
Did ask for an upgrade and was willing to pay, disappointed to be told that because it was booked through booking.com there was no option.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewAmazing hotel what makes this is the staff who are amazing professional and always eager to help. Rooms are massive, pool area is nice and clean. The food is plentyful.
Hotel in some areas is abit dated.
Dear Nadim, Thank you for taking the time to share your feedback. We are truly delighted to hear that you had an enjoyable stay and that our ladies and gentlemen professionalism and dedication left a lasting impression. Your kind words about the spacious rooms, clean pool area, and plentiful food are greatly appreciated. We also value your constructive comment regarding certain areas of the hotel appearing a bit dated. Please rest assured that we are continuously working on improvements to enhance the overall guest experience. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Nadim, Thank you for taking the time to share your feedback. We are truly delighted to hear that you had an enjoyable stay and that our ladies and gentlemen professionalism and dedication left a lasting impression. Your kind words abo… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewAbsolutely private and beautiful staff was incredibly kind and help fio felt like a princess and went back 3 Times - very good price / offer compared to other 5*
Nothing would have loved to stay more
Dear Arianna, Thank you sincerely for your kind words and for sharing your experience with us. We are truly delighted to hear that you found the atmosphere absolutely private and beautiful, and that our ladies and gentlemen made you feel so warmly welcomed. We are honored that you chose to return three times and appreciated the value of our offerings compared to other five-star establishments. Your feedback is incredibly meaningful, and we only wish we could have made your stay even longer and more memorable. We look forward to welcoming you back again soon. Kind regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Arianna, Thank you sincerely for your kind words and for sharing your experience with us. We are truly delighted to hear that you found the atmosphere absolutely private and beautiful, and that our ladies and gentlemen made you feel s… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewFriendly staff. Luxurious feel. Terrific food for breakfast buffet and dinner via room service. Handled special event details well
Nothing
Dear Edmund, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the luxurious ambiance, the friendliness of our ladies and gentlemen, and the quality of our culinary offerings. It’s especially rewarding to know that our team was able to support your special event with care and attention to detail. Your kind words mean a great deal to us, and we’re truly grateful for the opportunity to have hosted you. We look forward to welcoming you back for another exceptional experience. Kind regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Edmund, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the luxurious ambiance, the friendliness of our ladies and gentlemen, and the quality of our culinary offerings. It’s especially rewarding to kno… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewBest service I ever experienced. Family friendly. Surprise for anniversary. super clean
nothing
Dear Andrea, Thank you for your kind and thoughtful feedback. We are truly honored to know that you consider our service the best you’ve ever experienced. It brings us great joy to hear that you found our environment family-friendly, appreciated the surprise for your anniversary, and enjoyed the cleanliness and comfort of our facilities. Your satisfaction is our greatest reward, and we are grateful for the opportunity to have made your stay memorable. We look forward to welcoming you back again soon. Kind regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Andrea, Thank you for your kind and thoughtful feedback. We are truly honored to know that you consider our service the best you’ve ever experienced. It brings us great joy to hear that you found our environment family-friendly, appre… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe indoor facility
Some if the stuff is not trained and the hotel outdoor facilities is so old -
Dear emad, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our indoor facilities and appreciate your recognition of the positive aspects of your experience. We also value your constructive comments regarding ladies and gentlemen training and the condition of our outdoor facilities. Please rest assured that your observations have been noted and will be shared with the relevant teams as part of our ongoing efforts to enhance the quality of our services and guest experience. Your input is important to us, and we hope to have the opportunity to welcome you again in the future with noticeable improvements. Kind regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear emad, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our indoor facilities and appreciate your recognition of the positive aspects of your experience. We also value your constructive comments reg… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewStaff is amazing
Dear Agil, Thank you for your kind words. We are truly pleased to hear that you found our ladies and gentlemen to be amazing. Their dedication to providing warm and attentive service is at the heart of what we do, and your recognition means a great deal to us. We look forward to welcoming you back for another exceptional experience. Kind regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Agil, Thank you for your kind words. We are truly pleased to hear that you found our ladies and gentlemen to be amazing. Their dedication to providing warm and attentive service is at the heart of what we do, and your recognition mean… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewBedding and room. Staff and pool area.
Walking to the Mall is very dangerous with no pavement and the continuous stink of smoke in the main lobby areas from the smoking which is permitted in the completely open cafe/lounge area is not something that should be happening in 2025.
Dear Ben, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the bedding, room, and pool area — your kind words are truly appreciated. We also sincerely regret the concerns you raised regarding the walking route to the mall and the presence of smoke in the lobby area. Your observations are important to us, and we understand how these aspects may have impacted your overall experience. We are actively reviewing these matters to explore possible improvements, particularly in enhancing guest comfort and safety. Your feedback is invaluable in helping us maintain the highest standards, and we hope to have the opportunity to welcome you again under even better conditions. Kind regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Ben, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the bedding, room, and pool area — your kind words are truly appreciated. We also sincerely regret the concerns you raised regarding t… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect! We were celebrating our honeymoon, and they kindly upgraded our room—which was absolutely spectacular, just like the rest of the facilities. You don’t even need to leave the hotel; there’s so much included and available on-site (Spa, Gym, Indoor/Outdoor Pool, Private Beach, Farm Animals, Restaurants). The buffet breakfast was incredible. On our final morning, we had an early flight and didn’t make it to breakfast but the staff organised food for us to take away to the airport. The service from all the staff was outstanding, and the welcome sweet was a lovely touch. We loved our first time in Doha.
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Dear Dionysia, Thank you for your wonderful feedback and for choosing to celebrate such a special occasion with us. We are truly honored to have been part of your honeymoon and delighted to hear that your stay was perfect from start to finish. It brings us great joy to know that you enjoyed the upgraded room, our wide range of facilities, and the thoughtful touches such as the welcome sweet and the takeaway breakfast on your departure day. Your kind words about our team’s service mean a great deal to us, and we’re thrilled that your first visit to Doha was such a memorable one. We hope to have the pleasure of welcoming you back again in the future — perhaps for an anniversary celebration! Kind regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Dionysia, Thank you for your wonderful feedback and for choosing to celebrate such a special occasion with us. We are truly honored to have been part of your honeymoon and delighted to hear that your stay was perfect from start to fin… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThis hotel is truly exceptional and nearly perfect in every way. The staff were incredibly responsive and went above and beyond to make our stay enjoyable. Reception service was flawless, housekeeping was of the highest standard, and breakfast was absolutely delicious. The pool staff were friendly and attentive, creating a welcoming and relaxing atmosphere.
Dear Alina, Thank you for your generous and thoughtful feedback. We are truly delighted to hear that your experience with us was exceptional in every way. Your kind words about our responsive ladies and gentlemen, flawless reception service, high housekeeping standards, and delicious breakfast are deeply appreciated. We’re especially pleased that our pool team contributed to a welcoming and relaxing atmosphere during your stay. It is always our goal to ensure every guest feels cared for and comfortable, and your recognition means a great deal to us. We look forward to welcoming you back for another outstanding visit. Kind regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Alina, Thank you for your generous and thoughtful feedback. We are truly delighted to hear that your experience with us was exceptional in every way. Your kind words about our responsive ladies and gentlemen, flawless reception servic… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThis hotel truly deserves every bit of praise. The staff responded instantly to any request and always went above and beyond to make our stay enjoyable. The reception team was absolutely flawless, housekeeping was top-notch, and the breakfast was simply amazing. The pool staff were exceptionally friendly and attentive — their warm attitude made every moment by the pool even more pleasant. Highly recommended!
However, there is one concern that shouldn't be overlooked. The hotel has a small zoo on its grounds, and unfortunately, the animals there are kept in poor conditions. During the unbearable Qatari heat, there are no visible cooling systems in their enclosures, which is simply unacceptable. We hope the hotel management will take action to improve the welfare of the animals as soon as possible.
Dear Alina Rozy, Thank you for your generous and detailed feedback. We are truly delighted to hear that your stay was so enjoyable and that our ladies and gentlemen exceeded your expectations in every area — from reception and housekeeping to breakfast and poolside service. Your kind words are deeply appreciated and will be shared with our team, who take great pride in creating memorable experiences for our guests. We also sincerely thank you for bringing your concern regarding the animal welfare. The well-being of all animals in our care is extremely important, and we take such feedback very seriously. We are currently reviewing the conditions and exploring enhancements to ensure that all enclosures are appropriately equipped to provide comfort and protection, especially during extreme weather. Your observations are invaluable in helping us improve, and we hope to welcome you back again soon. Kind regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Alina Rozy, Thank you for your generous and detailed feedback. We are truly delighted to hear that your stay was so enjoyable and that our ladies and gentlemen exceeded your expectations in every area — from reception and housekeeping… Show more