The restaurant is not big enough for how many people it seats. Meal times were chaos.

Access to the waterpark is great.

Stayed in June 2025

My stay at the hotel was okay overall. The room was clean and the basic amenities were provided. The staff was polite, but nothing particularly stood out. Everything was just average — not bad, but not exceptional either. It was a comfortable enough stay, but there’s definitely room for improvement in terms of service and overall atmosphere.

Stayed in May 2025

Some staff wasn’t friendly.

Every thing was just perfect 🤍

Stayed in May 2025

Nothing.

The front desk staff was helpful and supportive.

Stayed in May 2025

rude staff in coffee shop

the acces to the waterpark island

Stayed in May 2025

rude staff in coffee shop

the access to the waterpark island

Stayed in May 2025

Restaurant is a bid “sad”

Right on myrial water park

Stayed in May 2025

The check- in is the worse and the room services at night is horrible I asked for an extra bed from the check-in time and I did not receive it until 2 AM

The water-park and the breakfast.

Stayed in May 2025

A well maintained property with a fabulous team to ensure a smooth check in and also a smooth check out

Stayed in March 2025

The staff at the reception

Water park and the Resturant food

Stayed in April 2025

Very clean

Location

Stayed in April 2025

Some staff members were rude and not accommodating. The waterpark wave pool was shut down and we were not informed about some closures. Dining needs to be improved. We requested maintenance service, but the issues were not resolved. Kids club was disorganized. Disliked the idea of wearing wristbands to breakfast and dinner each time.

The hotel is new and clean. Waterpark is a perk. Valet service was good and professional. Enjoyed the sea view and the modern style of our room.

Stayed in March 2025

Room smelt of smoke on arrival, despite being a non-smoking room.

Excellent hotel. A shame the weather was so bad (cold & windy) otherwise I would have made more use of the outdoor facilities. Excellent room and bathroom. Good food and value for money with all-inclusive option.

Stayed in February 2025

The restaurant smells of food and causes a smell in clothes

Excellent staff,

Stayed in February 2025

More attention to the work of the room service staff would make the hotel more than great

The breakfast was amazingly good and the service is great. The staff are amazingly professional and friendly

Stayed in February 2025

Great

Stayed in February 2025

Staff are very kind, especially Ashraf (bell man)

Stayed in January 2025

Nothing. There was misinformation but with staff support the issues sort out in no time.

Very good space for family relaxing and kids entertainment. Staff is cooperative and supportive.

Stayed in October 2024

Should have kid's club/space as kids are running around at the lobby lounge. Additional space for recreational activities such as table tennis/pool table if guests are not going to the waterpark. I find that staff working at the counter service (reception/restaurant) should be more welcoming. They kind of cold.

A beautiful hotel and clean room. Amazing food. 3 Swimming pools with lots of rest chairs for enjoying the sea view. They also have an outside gym where the dumb bells are from wood! interesting

Stayed in December 2024

The sound proofing of the room to the hallway was not the best. Regardless, it was super quiet during the evening and we were able to have quality sleep.

The breakfast and dinner were amazing. The staff were friendly and helping. The buffet included all kinds of food and the ambience of the entire hotel gave off the true holiday spirit during our stay. Say thank you to all resto staff, Bonface, Mon, Angelica if am correct and all Filipinos restaurant staff

Stayed in December 2024

The lunch options for the all inclusive were not the best. Limited options and seating in the water park and the brasserie was not kids friendly. I wish in room dining was provided as a lunch option for all inclusive guests. Also the kid’s club was below standard. The first night we were there, it was only a few toys in an empty ballroom and the rest of the stay it was only bouncy castles.

The hotel is modern and nice. The main restaurant was good. Access to the water park was easy and it was fun for the kids

Stayed in November 2024

In few occasions, room service should have been better

Spacious, the restaurant was excellent & the inclusive options are amazing with the access to the Watwrpark

Stayed in November 2024

Ceiling blinking light(smoke detector)was disturbing our sleep (we used to sleep lights off) and bedroom is not fully sound proof.

Excellent service,thanks to Mica/Myka from guest relation/guest service and Faisan from Concierge.We were very happy with breakfast buffet had lots of options/variety of foods to choose and the water park has many extreme rides. We checked in 3pm and I prepared some balloons.There was surprised cake served in the room and in the lobby comp drinks with Turkish delights that my sons enjoyed after water park closed. Thanks a lot Rixos hotel for the memorable staycation on my son's 11th Birthday.

Stayed in November 2024

The room was dusty, lack of restaurant option for dinner, very small kids club even though its a family oriented hotel, the rooms telephones doesn't work ( our room + our friend's one).

The hotel has a private entrance to Meryal's Park, which is the reason we choose the hotel. The lobby is cute too. The staff really care about the guests and do the maximum they can to ensure our satisfaction.

Stayed in November 2024