Reviews of Pullman Doha West Bay 5 stars
West Bay Twin Tower Al Shatt Street, 18181 Doha, Qatar

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Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location was great, the food amazing, and the staff particularly Jacob at the front desk, Mumtaz at the restaurant, and the valets, security guards were really nice! It seems the staff are trained to be extremely courteous and kind.
Nothing
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewClean location, centrally located!
Lack of professionalism
Dear Geo, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the room allocation and the impact it had on your stay. This is not the standard of service we aim to provide, and your comments have been shared with our management team to ensure such issues are addressed promptly. We truly regret that your vacation was affected and hope to have the opportunity to welcome you back in the future to provide a seamless and enjoyable experience. Warm regards, Katreen Hawatmeh Quality Assurance Manager
Dear Geo, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the room allocation and the impact it had on your stay. This is not the standard of service we aim to provide, and your c… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI can't say I liked anything.
I booked an apartment with a balcony, but when I arrived at the accommodation they told me it was not available!
Dear Geo, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the room allocation and the impact it had on your stay. This is not the standard of service we aim to provide, and your comments have been shared with our management team to ensure such issues are addressed promptly. We truly regret that your vacation was affected and hope to have the opportunity to welcome you back in the future to provide a seamless and enjoyable experience. Warm regards, Katreen Hawatmeh Quality Assurance Manager
Dear Geo, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the room allocation and the impact it had on your stay. This is not the standard of service we aim to provide, and your c… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewComplaint – Pullman Doha Hotel west bay I booked Pullman Doha for myself and my three children through Booking.com, and I carefully planned my budget according to the reservation details. However, when we arrived at **2 am**, after a 7-hour flight and 3 hours at Manchester Airport with kids, I was told at reception that I had to pay an additional 750 Qatari Riyal for an extra bed. The staff claimed that the booking was “wrong” and that I should go back to Booking.com. This was unacceptable, especially after such a long journey with children. On top of this, service during the stay was very disappointing. It often took over 10 minutes just to reach room service to order water, with the line frequently busy. While the hotel itself is beautiful and the location is excellent, this experience was extremely frustrating. There was no transparency in charges or communication with customers*, and this created unnecessary stress and financial strain. At a 5-star property like Pullman Doha, this is not the level of service or clarity I expect. I request that management review this case and provide appropriate compensation/refund for the unexpected charge and ensure that such misleading booking practices do not happen again.
I asked the lady at the reception if there were any activities for kids, and she replied that the hotel is more for business than for families. I found this answer completely unacceptable, especially since I had booked the stay with three children
Dear Shouzan, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, particularly regarding the extra bed charge, the lack of clarity at check-in, and the challenges with room service. This is not the standard of service we strive to provide, and we deeply regret the stress caused to you and your children after such a long journey. Your comments have been shared with our management, reservations, and front office teams for a thorough review, and we are taking steps to ensure clear communication and transparency in future bookings. Regarding your concern about compensation, our Guest Relations team will contact you directly to address the matter and provide a satisfactory resolution. We value your feedback and hope to have the opportunity to restore your confidence in Pullman Doha West Bay with a seamless and enjoyable stay in the future. Warm regards, Katreen Hawatmeh Quality Assurance Manager
Dear Shouzan, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, particularly regarding the extra bed charge, the lack of clarity at check-in, and the challenges wi… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewA really fantastic hotel with a personal touch.
Breakfast in the lounge could be improved, some a la carte options would be nice.
Dear Amy, Thank you for your outstanding review and perfect scores! We are delighted to hear that you enjoyed the modern ambiance, prime location, and the personal touches that made your stay so enjoyable. Your feedback about adding some à la carte options to the breakfast lounge is greatly appreciated and will be shared with our team as we continuously strive to enhance our guests’ experience. We look forward to welcoming you back to Pullman Doha West Bay on your next visit. Best regards, Katreen Hawatmeh Quality Assurance Manager
Dear Amy, Thank you for your outstanding review and perfect scores! We are delighted to hear that you enjoyed the modern ambiance, prime location, and the personal touches that made your stay so enjoyable. Your feedback about adding some … Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewEverything is amazing also the staff very cooperative
Only one thing about the restaurant delivery he can't come upstairs i have to come down to collect to food
Dear Abeer, Thank you for your wonderful review and perfect scores! We are delighted to hear that you enjoyed your stay and found our staff cooperative and helpful. Regarding the restaurant delivery, we apologize for any inconvenience caused by having to collect the food downstairs. This policy is in place to ensure the security and safety of all our guests. We truly appreciate your understanding and feedback, and we will continue to explore ways to enhance your convenience. We look forward to welcoming you back to Pullman Doha West Bay soon for another amazing experience. Best regards, Katreen Hawatmeh Quality Assurance Manager
Dear Abeer, Thank you for your wonderful review and perfect scores! We are delighted to hear that you enjoyed your stay and found our staff cooperative and helpful. Regarding the restaurant delivery, we apologize for any inconvenience cau… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewIts not my first visit I'm a returning guest, the hotel staff are friendly. My previous visit was much better this time it was a bit unpleasant but generally i like the hotel and would recommend it
Dear Wadha, Thank you for your continued trust and for choosing to stay with us again. We truly appreciate your kind words about our friendly staff and your overall recommendation of the hotel. We are sorry to hear that this visit was a bit less pleasant compared to your previous stay. Please be assured that we take your feedback seriously and are continuously working to improve every aspect of our service to ensure all our guests have a consistently excellent experience. We look forward to welcoming you back soon and providing you with the exceptional stay you expect and deserve. Best regards, Katreen Hawatmeh Quality Assurance Manager
Dear Wadha, Thank you for your continued trust and for choosing to stay with us again. We truly appreciate your kind words about our friendly staff and your overall recommendation of the hotel. We are sorry to hear that this visit was a b… Show more
Reviewed: 14 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewSpacious room, very comfortable, large bed. Great location next to shopping centre. Pool was clean big and beautiful. Staff fantastic.
Shower was quite weak, could replace shower head for a more powerful shower
Dear Rikki-lee, Thank you for your wonderful feedback and perfect scores! We’re thrilled you enjoyed your spacious room, comfortable bed, and our fantastic location and staff. We appreciate your note about the shower and will review this to enhance the experience. We look forward to welcoming you back for another fabulous stay soon! Best regards, Katreen Hawatmeh Quality Assurance Manager
Dear Rikki-lee, Thank you for your wonderful feedback and perfect scores! We’re thrilled you enjoyed your spacious room, comfortable bed, and our fantastic location and staff. We appreciate your note about the shower and will review this t… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in June 2025
Verified review