Nothing. Aircondition can be improved with mixof fresh air. Rooms are quiet cold and ventilation for fresh air needs to be considered

Everything

Stayed in August 2025

Recommended

Stayed in August 2025

Nothing

Everything. Especially the front office team incl. Yati and Ma.

Stayed in August 2025

Good hotel, great service from Rhain!

Stayed in August 2025

nil

All

Stayed in July 2025

Needs more restaurants to enjoy without venturing outside.

Great Hotel, needs renovations to keep up with trends.

Stayed in August 2025

The hotel rooms do not reflect the exterior at all. Our bed lamps weren't working, on arrival only two towels in the bathroom, not adequately stocked with floor mats or handtowels. The room was not well maintained 344 - ceiling lights out of their capsules. Daily Cleaning was very poorly done if at all. Pool area - no towels. We went down to reception to ask, they said they would send. An hour later nothing. Had to end up going to the room to fetch one.

The staff are very friendly, they allowed a late check-out which I really appreciated as our flight was later that night and also safely stowed our bags. The location is great. The hotel exterior is very grand and upon arrival feels luxe.

Stayed in August 2025

there is a new and old wing, and the elevator dont at the old wing did not served and connect to the new wing. hence from the restaurant at level 2, you will have to head to ground level and switch to the new wing for the lift to your room.

Room was huge with a nice big L-shaped sofa, lunch and dinner buffet spread was superb and at a reasonable price, pool was nice size enough for a 10m lap of swimming. location was near to a mosque that was airconditioned. there is an in-house barber that can give u a nice haircut while you stayed there. distance to old market (souq mkt) was only a 7-10min drive and cab was easily available upon request at the concierge.

Stayed in June 2025

Not clean as it looks ( dirty sink).

Location , room size

Stayed in August 2025

WC was wet always

everything was very good

Stayed in August 2025

I really enjoyed our stay, the pool was amazing, the room was comfortable, and the staff were friendly. The only issue i faced was with the towels. On the first day they were in the room, but on the third day, after cleaning, they were taken and not replaced. I asked three times, and each time I was told they would be delivered, but they never arrived. In the end, I had to buy my own. Hopefully, this can be improved, because everything else was perfect.

Stayed in August 2025

the check-in process was slow and could be made more efficient.

the stay was pleasant overall

Stayed in August 2025

Nothing

Staff were very helpful and rooms were spacious

Stayed in June 2025

Access lift from the basement is not facilitated to all areas of the rooms. Need to use another lift in order to access rooms.

Neat and clean room. Additional facilities in the room are also okay. Room is sound free and quite.

Stayed in July 2025

I would like to extend my sincere thanks and appreciation to the receptionist YATI for her kindness, warm attitude, and sincere cooperation. She went above and beyond by arranging two connecting rooms for me and my children, even though my original reservation was for separate rooms. Without her exceptional service, I would have had to stay in the originally booked rooms. Thank you, YATI, for your professionalism and dedication.

Stayed in July 2025

Breakfast is not the best

Location

Stayed in July 2025

I recently stayed at [Hotel Name] and had an absolutely wonderful experience. The room was excellent—spacious, clean, and well-equipped with modern amenities. The comfortable bed and quiet atmosphere ensured a great night's sleep. What truly made our stay special was the exceptional service from the reception team, particularly **Mr. Ahmed**. He welcomed us warmly, provided helpful information about the hotel and local area, and went above and beyond to ensure we had a pleasant stay. His professionalism and friendly attitude really stood out.

Stayed in July 2025

The only negative issue was the price of the laundry.I found it a bit pricey.

The location of the hotel was great and you could have an easy access to the subway station.The hotel was luxurious and the staff was really helpful and ready to make your stay enjoyable.

Stayed in July 2025

The only one issue I had was the smoking smell was too much

Every single thing is exceptional and great

Stayed in June 2025

I wish they can put big bottles for shampoo , conditioner and body shower

Staff polite and helpful and when you need anything they are fast to respond ,,, Room are cleans ,, Nice breakfast Reception staff are helpful with fast processing when you check in and check out

Stayed in June 2025

None

The staff. Comfortable beds. Spacious room.

Stayed in June 2025

Not really a lot around in the area in terms of restaurants or shops

Classy Hotel with a nice gym

Stayed in June 2025

Hotel rooms needed maintenance. The fridge was malfunctioning, washroom’s sink needed a repair, and rooms were not bright enough.

Staff was very nice and polite, service was very efficient. U call them at 2 o clock at night and they’ll be at your door immediately. Very happy with their services.

Stayed in June 2025

Due to its huge size, house keeping needs more attention or staff to meet residents needs.

The hotel is divided into two budlings, old & new, 1st day we stayed in the old one, as we extended our stay we moved to the new. You will find a great difference in size & comfort and I suggest you book in the executive rooms. The reception personnel are doing a great job and a special thanks To Ms. Christina & Ms. Amina. Also to the energetic Mr. Manyl.

Stayed in June 2025