Reviews of Grand Hyatt Doha Hotel & Villas 5 stars
West Bay Lagoon, Doha, Qatar
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat property with amazing facilities.
Breakfast was amazing, but a few more asian food varieties would be a nice improvement.
Dear Vladislav, Thank you for your kind words! We’re delighted you enjoyed our property, facilities, and breakfast. We appreciate your suggestion for more Asian food varieties and will share it with our culinary team. We look forward to welcoming you back for another relaxing stay. Warm regards, Grand Hyatt Doha Hotel Team
Dear Vladislav, Thank you for your kind words! We’re delighted you enjoyed our property, facilities, and breakfast. We appreciate your suggestion for more Asian food varieties and will share it with our culinary team. We look forward to w… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation and some of the facilities such as the indoor pool and the gym also restautants selection is pretty good both dinner and breakfast were very good
downgrading from the booked (and paid!) room i booked a terrace room, coming with large terrace and beach/sea view and garden and beach direct access I was relocated to a higher level floor with wien on the city and no direct access to anythig...
Dear Lorenzo, Thank you for sharing your experience with us. We're delighted you enjoyed the hotel’s location, our dining options, and the facilities. However, we sincerely apologize for the inconvenience caused by the change in your room. We understand how disappointing it must have been. Please know your feedback has been shared with our team for immediate review. We truly value your loyalty and hope to welcome you back for the seamless and enjoyable stay you expected and deserve. Warm regards, Grand Hyatt Doha Team
Dear Lorenzo, Thank you for sharing your experience with us. We're delighted you enjoyed the hotel’s location, our dining options, and the facilities. However, we sincerely apologize for the inconvenience caused by the change in your … Show more
Reviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewفقط تنظيف الغرفه نفس اليوم
Disappointing Service at Grand Hyatt Doha I had a frustrating experience at the beach area of Grand Hyatt Doha. I requested ice from room service and was told to ask at the beach. Despite multiple requests, I was either ignored or told to get it myself—unless I ordered something. Meanwhile, I saw staff providing full service (towels, table) to others nearby. This felt unfair and unprofessional, especially from a 5-star hotel. I reported it, but I’m not confident anything will change. Sadly, I expected better.
Dear abdulla, Thank you for taking the time to share your feedback. We sincerely regret to hear about your recent experience at the beach area and the inconsistency in service you encountered. This is certainly not the level of hospitality we strive to provide, and we understand how disappointing it must have felt. Please rest assured that your concerns have been shared with the relevant teams for immediate review, and we are taking this matter seriously to ensure it is addressed appropriately. We truly value your feedback and hope you’ll give us another opportunity to provide the seamless and respectful experience you rightfully expect from Grand Hyatt Doha. Warm regards, Grand Hyatt Doha Team
Dear abdulla, Thank you for taking the time to share your feedback. We sincerely regret to hear about your recent experience at the beach area and the inconsistency in service you encountered. This is certainly not the level of hospitality… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe spaaaaaa area was so good and the view. Tha staff were very nice Stam i believe was his name was very sweet
The beach club closes very early at 11:30. The room is as a bit hot and the a/c controller was weird.
Dear Fatemah, Thank you for sharing your experience with us! We're delighted to hear you enjoyed the spa and the views, and that our team — especially Stam — made your stay more memorable with their warm service. We’ve also noted your feedback regarding the beach club hours and the A/C controls, and we’ll certainly review these with our team to enhance guest comfort. We hope to welcome you back soon for an even better stay! Warm regards, Grand Hyatt Doha Team
Dear Fatemah, Thank you for sharing your experience with us! We're delighted to hear you enjoyed the spa and the views, and that our team — especially Stam — made your stay more memorable with their warm service. We’ve also noted your… Show more
Reviewed: 12 July 2025 · Stayed in May 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in April 2025
Verified reviewReviewed: 24 June 2025 · Stayed in April 2025
Verified reviewThe breakfast service was satisfactory. The staff demonstrated excellent hospitality. The rooms were spacious, and the location was desirable. Complimentary valet parking was provided for hotel guests. The breakfast buffet was well-received. The pools and beach were exceptional.
Slow service and unfriendly staff at the breakfast especially the resturant manager.
Dear M Nazar, Thank you very much for sharing your detailed feedback with us. We’re pleased to hear that you enjoyed the spacious rooms, desirable location, complimentary valet parking, and our pools and beach facilities. It’s also wonderful to know the hospitality from much of our team made a positive impression on you. However, we sincerely regret to hear about your experience with slow service and the unfriendly attitude you encountered at breakfast, particularly from the restaurant manager. Please accept our apologies, as this is not the level of service we aim to provide. Your comments have been shared with our restaurant management team to ensure we address this and improve the experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a seamless and more enjoyable stay next time. Warm regards, Grand Hyatt Doha Team
Dear M Nazar, Thank you very much for sharing your detailed feedback with us. We’re pleased to hear that you enjoyed the spacious rooms, desirable location, complimentary valet parking, and our pools and beach facilities. It’s also wonde… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewSo beautiful and Nice
Dear محمد, Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience and enjoyed everything during your stay. It truly means a lot to our team. We hope to welcome you back again very soon for another wonderful visit! Warm regards, Grand Hyatt Doha Team
Dear محمد, Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience and enjoyed everything during your stay. It truly means a lot to our team. We hope to welcome you back again very soon for anothe… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in April 2025
Verified reviewReviewed: 8 June 2025 · Stayed in April 2025
Verified reviewEverything
Nothing
Dear Jamal, Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience and enjoyed everything during your stay. It truly means a lot to our team. We hope to welcome you back again very soon for another wonderful visit! Warm regards, Grand Hyatt Doha Team
Dear Jamal, Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience and enjoyed everything during your stay. It truly means a lot to our team. We hope to welcome you back again very soon for a… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewWe were not happy with the Breakfast. For a 5star Hotel, the selection of vegetarian hot food was very very low. its was as or almost the same as Premier inn. Same breakfast every single day
We told the chef our dietary request and we were disappointed to see that it was not met. every single day we were given the same hot dish "poha" - no other hot meal option at all. for 7 days we were there. for a 5star hotel this is very very disappointing.
Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to hear that your breakfast experience did not meet your expectations, particularly with regard to the variety and accommodation of your vegetarian dietary preferences. At Grand Hyatt Doha, we strive to offer a diverse and inclusive culinary experience for all our guests, and it is disappointing to learn that we fell short during your visit. Please accept our sincere apologies for the repetition of menu items and the lack of variety in hot vegetarian dishes. Your comments have been shared with our team for review, and we will be looking into ways to enhance our offerings to better cater to vegetarian guests and ensure such oversights do not recur. We appreciate your honest feedback, as it helps us improve our services. We hope you might consider giving us another opportunity to better serve you in the future. Warm regards, Grand Hyatt Doha Team
Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to hear that your breakfast experience did not meet your expectations, particularly with regard to the variety and ac… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewEverything was amazing for us The stuff were very kind and mindful Specially, Mr. Nabeel, who insured that our stay was taken care of by everyone at the hotel
Nothing
Dear Rasha, Thank you for sharing such wonderful feedback! We're thrilled to know you had the best staycation with us and that everything met your expectations. Your kind words about our team, especially Mr. Nabil, have been shared with him and the entire team. We’re so glad he helped make your stay truly special. We look forward to welcoming you back to Grand Hyatt Doha soon for another memorable experience. Warm regards, Grand Hyatt Doha Team
Dear Rasha, Thank you for sharing such wonderful feedback! We're thrilled to know you had the best staycation with us and that everything met your expectations. Your kind words about our team, especially Mr. Nabil, have been shared w… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified review