I extremely hate the hotel basement car parking. The ramp exit of the basement is very steep and located at a curved corner of the basement, which makes existing the basement for the 4×4 trucks a nightmare experience. My car is the huge Lincoln, Navigator, and I avoid parking it in the basement avoiding unpleasant situations such as serious car body scratches. List of room defects: 1. Hair dryer cord very short 2. Towels are not of a 5 Stars hotel standard 3. Bathrobe wasn't available in the room 4. Bathroom scale wasn't functioning properly 5. Bathroom vanities were broken "bowel flushing mechanism chrome plated cover missing piece" 6. Slippers were not available 7. Praying carpet wasn't available 8. Lack of ballpen in the room 9. Table alarm clock ⏰️ was out of service 10. A soap bar 🧼 holding plate is required as soap got hardly stuck on the washbasin counter 11. Bathroom shampoo and body liquid soap dispensing bottles and troublesome and difficult to handle 12. Room door tiny vision lens blurry 13. Hotel Lobby setting is to be rearranged for an ample area for the guests to move freely

I liked the location of the hotel

Stayed in August 2025

Very friendly staff Thank you

Stayed in August 2025

8/10 for Breakfast, I have seen much better breakfast at hotels of this level but not bad either.

Just a very good Hotel. Great Middle easter restaurant at the roof top with some amaing views. Hotel located quite central (10 mins taxi drive). Facilites are excellent and a smal pool but very well served.

Stayed in June 2025

•Vacuum cleaner not used (minor detail could improve). •Alarm failure, short time power cut during the stay. •Breakfast food removal started earlier than expected. •Internet occasionally slow. •Missing children’s TV channels

•Reception and Room servant Staff were very helpful and responsive to requests. •Breakfast staff were friendly. •Parking area is excellent. •Overall cleanliness and good pricing. • Room was clean and well-prepared.

Stayed in August 2025

I really love the staff of reception. They are very helpful, and they are very friendly. Specially Shabaaz in Tharindu.

Stayed in June 2025

There is no IpTV

Good location, we enjoyed our stay Thank

Stayed in August 2025

The location is excellent as it in the city center. The hotel in general is very beautiful and its services are varied and excellent. The entire staff is friendly and helpful. I highly recommend it, especially for families.

Stayed in August 2025

Parking facilities

Cleanness and staff

Stayed in August 2025

Need some maintenance to keep the standard

location, great staff and cleaned

Stayed in August 2025

Lilian was very kind and helpful

Stayed in August 2025

None

I like every thing in the Hotel it was attractive very clean, staff much flexible any request they acknowledged in Time and facilitate your requirents, location very good .... etc

Stayed in August 2025

The AC is very noisy @ the room , and pillows as not comfy at all .. the toilet need maintenance

The location , the gym and the breakfast

Stayed in August 2025

Nill

Staff

Stayed in June 2025

Nothing it’s perfect

Great location and helpful staff

Stayed in August 2025

Everything was good

Stayed in August 2025

I didn't like that although very clean, the bathrooms had a perculiar smell, perhaps because there is no fresh air flow as there are no windows in the bathrooms. Thus, it is an unpleasant smell, especially when the air-conditioning is off. Perhaps the company can use altenative materials to freshen the bathroom. Also, the rooms are so cold because the air-conditionee only has settings for cold temperatures. Maybe it is a cultural, but for those of us from warmer environments, find it a but challenging..it would be great to have few rooms with air-conditioners that have heat settings. Otherwise, the hotel is super 👌

The hotel is nice..rooms are comfortable and spacious. The staff is excellent and very helpful..the security personally, amazing.

Stayed in August 2025

1. We noticed that some service requests took longer than expected to be fulfilled, and there was no small water bottles provided in the room. 2. While the hotel offers a pleasant stay, it felt more in line with a 4-star experience rather than the usual 5-star standard.

1. The cleanliness. 2. The price I paid is very good (I stayed for 3 nights) and the price is $89 per night with the breakfast, to be honest the price is perfect but if it was more than that I will look for other options (5 starts hotels). 3. Breakfast was very good, one of the best things in the hotel, there are many options every day for all the family.

Stayed in July 2025

Nothing..

Everything spot on, it can't get any better for the price range.

Stayed in August 2025

Request for early check in was not granted

Stayed in August 2025

Breakfast buffet

Cleanliness and location

Stayed in July 2025

Nothing, everything was great

The staff was friendly and they offered us to change to another better room second day but we didn’t accept as we stayed for 3 days only.

Stayed in August 2025

Thank u for the excellent customer service

Stayed in August 2025

I would like to leave a comment about Mr. Ismail and Ms Gayathri. He is very professional and uses his customer service skills at the highest level. To be honest, one of the main reasons I always come back to this hotel is because of the excellent service and satisfaction I consistently receive from Ismail. He truly makes the experience exceptional. You deserve a higher position, inshallah!

Stayed in July 2025

Mm

Good

Stayed in July 2025