Reviews of West Plaza Downtown
P.O. Box 280, 96940 Koror, Palau
Loading
Guests also reviewed these properties:
Laganas, Greece
Tabanan, Indonesia
Gdynia, Poland
Brides-les-Bains, France
Cochin, India
Karnitz, Germany
Weitersburg, Germany
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 24 November 2024 · Stayed in October 2024
Verified reviewReviewed: 4 August 2024 · Stayed in July 2024
Verified reviewReviewed: 10 July 2024 · Stayed in May 2024
Verified reviewBuilding is a little older. Centrally located, walking distance to everywhere one would need to go. Staff is exceptionally nice. The provide transportation from the airport for a fee.
Reviewed: 21 September 2023 · Stayed in September 2023
Verified reviewThe staff are very friendly and helpful. The location of the hotel is central and within the city centre. The entrance is not appealing and not the ambiance of a hotel. The room was a good size but somewhat dated. The reception arranged a snorkelling trip with Impac Tours to Rock Islands, including Jellyfish Lake, Shark city, Natural Arch and Milkyway which was fantastic. Large shopping centre, restaurants and cafés within walking distance. Good gift shop with traditional storyboards at Belau Museum. The West Plaza group has another hotel across the road at Lebuu Street which seems much newer.
Reviewed: 6 June 2023 · Stayed in June 2023
Verified reviewlocation
None
Reviewed: 30 December 2022 · Stayed in December 2022
Verified reviewReviewed: 8 November 2022 · Stayed in November 2022
Verified reviewThey have the best staff and attendants. Very attentive to the customer's needs. They will go out of their way to make sure you are well taken cared off. Special mention to Ate Melody and the young Filipina lady. Thank you! Will be back for sure.