Reviews of Alfagar Alto da Colina 4 stars
Balaia, 8200-912 Albufeira, Portugal
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Reviewed: 29 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWe stayed with two young children, and they especially enjoyed the hotel’s facilities, particularly the swimming pools. It’s a great option for families looking to stay outside the town in a peaceful area. The nearest beach is about a 15-minute walk away, though there aren’t many facilities available there.
There isn’t much to do in the immediate area around the hotel, and it’s quite a distance from shops and restaurants. We weren’t informed that housekeeping wouldn’t be available on Friday and Sunday, which was disappointing since we expected the room to be cleaned and to have fresh towels after returning from the beach. The food options were also rather repetitive. However, my son loved the bakery options at breakfast.
Dear Suree, Thank you for sharing your detailed feedback. We’re delighted to know that you and your family, especially your children, enjoyed our facilities and the swimming pools, and that the peaceful setting was a highlight for you. We also appreciate your comments regarding the distance to local shops, the housekeeping schedule, and the food variety. Your suggestions are very valuable, and we will share them with our team as we work to further improve our guests’ experience. We hope to have the opportunity to welcome you again in the future. Warm regards, Patrícia Martins The Team at Alfagar Hotels
Dear Suree, Thank you for sharing your detailed feedback. We’re delighted to know that you and your family, especially your children, enjoyed our facilities and the swimming pools, and that the peaceful setting was a highlight for you. We … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in June 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewLoved the pool area great for keeping the kids occupied. Key wrist bands great no need to worry about forgetting keys or losing them. Love the cleaners coming in every day especially changing the towels.
Only issue for me was the lifts not really adequate for the amount of apartments and unfortunately one lift was out of order on the last two days of our holiday
Dear Joan, Thank you for sharing your experience and for recommending us to your family and friends. We are delighted to know that you enjoyed the pool area, the convenience of the key wristbands, and our daily housekeeping service. We also appreciate your feedback regarding the lifts and regret any inconvenience caused during your stay. We hope to have the pleasure of welcoming you back in the future. Warm regards, Patrícia Martins The Team at Alfagar Hotels
Dear Joan, Thank you for sharing your experience and for recommending us to your family and friends. We are delighted to know that you enjoyed the pool area, the convenience of the key wristbands, and our daily housekeeping service. We als… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewFood was always lovely in all restaurants lots of entertainment pools are great for the kids
Lots of ants in the room & bathroom
Dear Rebeka, Thank you for your kind words! We are delighted to hear that you had a beautiful stay and enjoyed the food, entertainment, and pools for the kids. We are sorry to hear about the ants in the room and bathroom. Your feedback has been noted, and we will ensure our team looks into this. We look forward to welcoming you back again soon! Warm regards, Patrícia Martins The Team at Alfagar Hotels
Dear Rebeka, Thank you for your kind words! We are delighted to hear that you had a beautiful stay and enjoyed the food, entertainment, and pools for the kids. We are sorry to hear about the ants in the room and bathroom. Your feedback ha… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewLoved it all! Set up was brilliant. Amazing spot for kids all ages and location was brilliant, so close to lots of different areas and activities. Breakfast was fabulous 10/10.. i could live off the glazed mini donuts/orange juice. The cleaning standards very high inside the apartments and shops/restaurants on site had so much to choose from. So many large pools to pick from and all staff so welcoming and helpful. Found the minimarket fairly cheap for being so accessible. Balcony was massive and just a dream in the early mornings and late evenings.
Dear Kelly, Thank you so much for your wonderful feedback! We are thrilled you loved the location, facilities and especially the breakfast. It is great to hear that the cleaning standards and staff hospitality made your stay even better. We hope to welcome you and your family back for another amazing holiday soon! Warm regards, Patrícia Martins The Team at Alfagar Hotels
Dear Kelly, Thank you so much for your wonderful feedback! We are thrilled you loved the location, facilities and especially the breakfast. It is great to hear that the cleaning standards and staff hospitality made your stay even better. W… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation
Cleanness, some staff clearly not friendly, not acting against feedback given
Dear Sofia, Thank you for sharing your feedback. We are glad you appreciated the location, but we are truly sorry to hear that your experience with our service and cleanliness did not meet expectations. We take your comments seriously and will review them with the relevant teams to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future. Kind regards, Patrícia Martins The Team at Alfagar Hotels
Dear Sofia, Thank you for sharing your feedback. We are glad you appreciated the location, but we are truly sorry to hear that your experience with our service and cleanliness did not meet expectations. We take your comments seriously and … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGood location, and good transfer/taxi company available to book quickly via the reception or directly from their website. Waiters/waitress staff in breakfast hall were very helpful and friendly. The breakfast was good but did get a bit repetitive, although a lot of choice
This is not a 4* property, it’s a 3* at best. The room had an ant infestation, not sure how on the 4th floor but they didn’t seem to care. The bathroom felt dirty as was covered in ants constantly, they didn’t eventually come up and spray the ants after we complained and then just left all the dead ants there even after cleaning. Had to clean it ourselves and continue to kill ants all holiday. Very dated bathroom too. Sofa beds were extremely uncomfortably and not enough wardrobe space if rooms are at capacity, if only 4 people then the 2 bed apartment would be good and good size but very restricted for 6 people. Not enough towels in bathroom for 6 people so had to keep waiting for them to dry. They don’t change bedsheets only make beds, sheets are only changed once a week. Pool towels are extra, never had that at any hotel I’ve stayed at before - basically everything that makes it a 4* is extra and after spending over €6k for a week it is most definitely not worth it. A lot of higher rated hotels for less than half the price increases Spain. FOH staff were very rude, we attended the evening Buffet one night and you have to prepay for the meal, drinks are not included but you get a receipt to pay on exit. There was 7 of us and after I finished eating I left to go book a taxi at reception while the others were still eating, the FOH staff shouted at me that I had to pay and come running out like I’d stolen thousands! I was made to feel like a thief and I would never do that, especially over a Coke Zero! I was literally stepping opposite to reception. My Niece cut her foot on glass in the pool, went to reception and they did give us some antiseptic cream thankfully but no one ever attempted to clean the pool - they use a net daily to get out any surface leaves etc but not the actual bottom of the pool. The next day I cut my foot on a loose tile so be very careful - also no life guard around the main pool which I found very odd, no staff around anywhere hardly.
Dear Rachel, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations and that several aspects of your stay were disappointing. Please accept our sincere apologies for the inconvenience you encountered. While we are pleased to know that you appreciated our location, breakfast service, and the friendliness of our restaurant staff, we deeply regret the issues you faced with cleanliness, room conditions, and service interactions. This is certainly not the standard we strive to provide. We take all feedback seriously, especially when it concerns guest safety and comfort. The presence of ants in your room is unacceptable, and we apologize that this was not handled more thoroughly. We have addressed this with our housekeeping and maintenance teams to ensure better follow-up. Regarding your comments on the pool area, we are reinforcing safety inspections and will review our pool cleaning procedures immediately. We are also sorry to hear about your experience with our front office staff. All guests should be treated with courtesy and respect at all times. Your feedback has been shared with our team for immediate review and retraining where necessary. While some amenities such as pool towels may involve a deposit or extra fee, we always aim to be transparent with these policies, and we regret if this was not clearly communicated at the time of booking. We genuinely value your input and although we were unable to meet your expectations this time, we hope you might consider giving us another opportunity in the future to show you the standard of hospitality we are known for. Warm regards, Patrícia Martins The Team at Alfagar Hotels
Dear Rachel, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations and that several aspects of your stay were disappointing. Please accept our sincere apologies… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe pools and playgrounds
Dear Heiða, Thank you so much for your review! We are thrilled to know you had a good experience with us and you enjoyed the pools and the playgrounds. Your positive rating means a lot to our team. We hope to welcome you back again soon! Warm regards, Patrícia Martins The Team at Alfagar Hotels
Dear Heiða, Thank you so much for your review! We are thrilled to know you had a good experience with us and you enjoyed the pools and the playgrounds. Your positive rating means a lot to our team. We hope to welcome you back again soon! W… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewGreat choice of swimming pools, they are very clean. The staff was very friendly and helpful. Good food in restaurant, very tasty with great selection of vegetables and hot meals. Very comfortable room.
No bananas and no chicken goujons in buffet. For older kids poor entertainment during the day.
Dear Anna, Thank you very much for your kind feedback! We are delighted to hear you enjoyed the swimming pools, the food, and found our team friendly and helpful. We’ve taken note of your suggestions regarding the buffet and entertainment for older children. Your input helps us improve. We hope to welcome you back again soon! Warm regards, Patrícia Martins The Team at Alfagar Hotels
Dear Anna, Thank you very much for your kind feedback! We are delighted to hear you enjoyed the swimming pools, the food, and found our team friendly and helpful. We’ve taken note of your suggestions regarding the buffet and entertainment … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewCleaning and service in general was bad
Dear Daniel Erik Monteiro, Thank you for your feedback. We are truly sorry to hear that the cleaning and service did not meet your expectations. Your comments are very important to us and will be shared with the relevant teams so we can improve. We hope to have the opportunity to welcome you back and provide you with a better experience. Kind regards, Patrícia Martins The Team at Alfgar Hotels
Dear Daniel Erik Monteiro, Thank you for your feedback. We are truly sorry to hear that the cleaning and service did not meet your expectations. Your comments are very important to us and will be shared with the relevant teams so we can im… Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified review