Reviews of SJ SUITES HOTEL 2 stars
Fortaleza #253, Old San Juan, 00901 San Juan, Puerto Rico
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel was perfect for our needs - so close to the cruise port! The room had everything we needed. It was comfortable stay! Despite a storm knocking out the power, the property's generator ensured that our stay was not affected.
We had no complaints regarding this property.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewRoom was very basic but fine, not at all noiseproof with only a thin wooden door connecting it to the adjacent room with another guest.
Horrible hospitality and care for guests. We had a flight arriving at 1.00 am in the morning. I paid for the full night, read the Booking.com policies that check-in was available 24/7, and confirmed not once, but TWICE directly with the property through the Booking.com messaging page that we could check in between 1:00-2:00 am with no problem. Both times, the hotel staff messaged to confirm that this would not be an issue. However, when we arrived, the front door was locked. Thankfully after ten minutes another guest let us into the lobby, but we were still waiting in a public staircase for an additional 20-30 minutes. In total, we had to wait ~45 minutes for the staff to show up and check us in. We were new to the city and were left in unsafe environments in the middle of the night after paying for the full night and confirming a late check-in twice. During check out a few days later, I calmly and politely brought up the issue, and asked politely for a partial refund for the first night as is standard in instances like this. The hotel clerk was incredibly rude, questioning my background and insulting me for thinking that the city was unsafe (I had received death threats from a passerby the day after). He eventually contacted a manager who offered a one-night credit for the future, but that was not sufficient as I had no plans to return and, even if I did, would never book this hotel again. The clerk pressured me to sign this offer, and was further impolite when I did not, reserving my right to contact the booking platform. After several minutes I left, and informed Booking.com of the issue. Booking.com then contacted the property on my behalf to lodge a formal complaint and request the partial refund again. The property did not respond to them despite Booking.com reaching out by both phone and email.
Thank you Sir, for such an elaborate and elloquent review. We certainly regret any real and substantiated inconvenience at checkin. Guest experience as can be seen by many reviews, is paramount priority for our staff. We are perplexed as to why you would wait till checkout to make a formal complain of your experience. After your initial complain we took the time to review security cameras and indeed you were waiting, but in a well lit, recorded, while our night shift attendant was on a lawful break. (Fortunately, our street is where the Governors mansion is also situated and many plain clothed officers are regularly policing this and all of Old San Juan) There was also no visible threat or individual besides the guests that let you in, which for their security, really should not have done so. While safely inside, we can confirm by security cameras that you were not waiting an additional 30 minutes as you have indicated. Furthermore, 2 night management telephone numbers, as well as 911 are clearly posted both on the door and in the elevator, as well as on the door of our reception area. Yet. despite feeling so "terrified", you never called any of the posted numbers, nor reported your experience with the attendant, and subsequentally stayed the duration of your stay (5 FIVE nights) to our knowledge quite contently and secure noted by our staff. Sadly, you only complained upon checkout to attempt to acquire an unsubstantiated refund, after being served and accomodated for five whole nights. Regardless, and in response to your complaint, the manager kindly approved a credit for your 1st night for your next vist, which clearly you were not forced to accept. We stand by our staff, service rendered and security footage which clearly refutes your account. We are proud to provide one of the best value stays for guest's money. Case and point, you benefitted from, taking advantage of an average $90 special fare, for a safe, clean centric boutique experience in the heart of our beloved Old San Juan. To close on a positive note, we certainly hope that you loved the centric location on the premier and safest street in the city, of our capital and literally only 1 minutes walk from the Governors mansion.
Thank you Sir, for such an elaborate and elloquent review. We certainly regret any real and substantiated inconvenience at checkin. Guest experience as can be seen by many reviews, is paramount priority for our staff. We are perplexed as … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewCarpet needs cleaning
Station options
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewIt was in the city center, was clean
We arrived early in the morning, stayed for about one hour before we could be checked in despite informing them that our flight would arrive in the early hours or rather late hours of the day we paid for. It wasn't a good experience
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe location is very convenient, right in the middle of Old San Juan. Many shops and restaurants around.
My room didn't have a window, the lack of sunlight was uncomfortable.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe only positive comment i have about this hotel is the location. It is in the heart of Old San Juan and walking distance to shops and restaurants
This hotel is supposedly pet friendly but charges an unfriendly $50 per night pet fee. I have stayed at several San Juan hotels in the last year and have never paid more than $25 a night. This fee felt exorbitant compared to the reasonable cost of the room. The room itself was not comfortable. Central AC controls every room's temperature, where some rooms are hotter than others. Mine was on the warm side. The night attendant kindly allowed me to switch rooms. But unfortunately, this room shared a wall with a loud couple next door. As the walls are thin, i heard everything they were saying. Needless to say, I did not sleep well. Also, the room has no windows so it feels claustrophobic. If you want a cheap stay in OSJ and are not traveling with a pet, this could be an option. For me, I will stay somewhere else next time.
Reviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewExcellent location walking distance to everything in the heart of Old San Juan, great accommodations and super friendly staff!
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in April 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewHi I love the staff! They were wonderful and helpful.
The room had no windows and was freezing but also humid. We also had a shared wooden door with the next room over and could hear the man snoring and watching tv all night
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewLocation.
No hot water, no thermostat.
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewLoved the old vibe on the outside to go with old San Juan and the new of the inside was a great place loved my stay
Everything was great
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewIt was extremely clean and quiet. Not a Resort type, but is exactly what you need to explore Old San Juan and have fun. Comfortable bed, clean room and quietness to rest for another day of adventures.
Everything was fine
Reviewed: 25 May 2025 · Stayed in March 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in April 2025
Verified reviewOK for just one night
No window.