Reviews of Sheraton Puerto Rico Resort & Casino 4 stars
200 Convention Boulevard, Santurce, 00907 San Juan, Puerto Rico
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewClose to Old San Juan and El Condado Nice lounge resturant & bar.
Room cleaning delays
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLocation was great! About 5-10 min drive from everything! Everyone was extremely friendly, helpful, and made accommodations when needed. Loved the pool. I liked that there was a coffee bar downstairs.
I lost money at the casino 🥴
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.
Reviewed: 8 August 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewFood, staff, pool, and amenities were great!
N / A
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in May 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewI only ordered one breakfast and they got my order wrong.
That I did not get the breakfast that I ordered. The $55/day resort fee!
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another … Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in April 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewEverything
Few restaurants
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewI recently had the pleasure of staying at the Sheraton Hotel in Puerto Rico, and overall, my experience was very positive. The hotel impresses with its exceptional cleanliness and comfortable accommodations, making it a great choice for travelers seeking a relaxing stay. The facilities are well-maintained and modern, offering a range of amenities that cater to both leisure and business travelers. The service from the staff was consistently courteous and attentive, which truly enhanced my experience.
However, I did encounter an issue with the handling of my luggage. When I requested to have my luggage stored securely until I could go up to my room, it was returned to me with a black grease stain. I reported this incident to the front desk and requested to file a complaint for mishandling and the damage to my luggage, which was brand new and beige. The staff at the front desk was courteous and professional; they corroborated the incident with their security cameras and assured me that I would be reimbursed for the damages. While I appreciate their prompt response and the assurances provided, I am still awaiting the reimbursement and resolution of the damages. I trust that the hotel will uphold its commitment to repairing the damage and compensating for the mishandling.
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewDelicios
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewI like the convenience of everything that was near by.
I didn’t like how there were teenagers all over the place, probably for prom. But marijuana smell all over to include my rest room. Breakfast buffet was upsetting as the buffet food was not good at all.
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another … Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewbeds were comfortable, pool was great
cost of alcohol
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe pool area was my favorite part of the hotel.
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.