Reviews of Villa Herencia Hotel 3 stars
23 Caleta Las Monjas, Old San Juan, PR 00901 San Juan, Puerto Rico

Loading
Guests also reviewed these properties:
Bratislava, Slovakia
Sorrento, Italy
Chaumont-en-Vexin, France
Waiuku, New Zealand
Antwerp, Belgium
Winterberg, Germany
Tadcaster, United Kingdom
Sauble Beach, Canada
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location, AC works good and staff was friendly. The facilities were somewhat old and the rooftop didn’t look like in the pictures.
We didn’t get room service for the 2 nights we stayed. The rooftop not the cleanest
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewIt’s so unique- the decor is lovely and eclectic, and the furniture are antiques, to match the setting. You can see whoever designed it put a lot of thought and care into it. The instructions to get there are very clear and no trouble getting in after hours. The staff were so friendly and accommodating the next day when we needed to store our luggage after checkout so we could explore old San Juan before heading onto our next adventure!
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewBeautiful design
Small toilets, if you have large guests it is likely they’ll clog up the drain
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewI was born and raised in Puerto Rico and spent many years of my life in Old San Juan. I went back to spend time in Old San Juan and chose the Villa Herencia for its location and charm. It felt like home. The furniture, simple but elegant environment, with a lot of old city history. The staff was kind and helpful. Very down to earth professional people. I love this place. I will be back soon. Thank you amigos. Victor
It was perfect for me.
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewExceptional property!
Not necessarily specific to the property but rather to Old San Juan in general, parking is a challenge. The Valet parking ($25/day) adjacent to The Convento is a 2 min walk from Villa Herencia but sometimes a challenge b/c there are limited spaces available.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGreat location - on a quiet street, near a good cafe (Cafe Caleta) and both Balleja and La Puntilla parking lots. Also very close to the main gate to walk along the wall. Clean hotel, friendly staff and clear check in/out instructions. Rooftop terrace great for a quiet dinner and jacuzzi.
Our room didn't have a window, so difficult to wake up in the morning, but knew that going in.
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewThe aesthetics, the location, the charm, and the bed was really comfortable
TV was a little outdated and complicated to use
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewSo beautiful and so different. All compliments for creativity and the unique touch of art. We absolutely loved each detail, comfort, location and all about this place. We will come back!
All perfect
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewI love the colonial style mixed with some modernity. Love the room so much. It felt like traveling back in time. I would definitely come back for more days.
Loved everything! I would just point that there was a leak somewhere close to the fridge. Not sure was coming from it or something else and it did not bother my stay at all.
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewIf you're planning a visit to the Old San Juan area, don't look any further - just book this beautiful, serene and historic property. This is THE best location in town, with the most spectacular street views. You're enjoy quite seclusion, wonderful staff and you're be transported back in time. Thank you so much for this unforgettable experience.
Reviewed: 18 April 2025 · Stayed in March 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewPerfect location and wonderful vibe! My husband and I had such a great time at this villa, especially on the beautiful terrace with all the plants around!
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewIncredibly unique and relaxing stay. Balcony with flowers and tucked away hot tub was divine.
Reviewed: 3 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified review