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Reviews of Royal Isabela 5 stars

396 Noel Estrada Ave., 00662 Isabela, Puerto Rico

#21 of 40 hotels in Isabela

Guests' Choice

Review score

Based on 41 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    7.7

  • Free WiFi

    9.4

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Showing 1 – 25

  • Reviewed: 11 August 2025

    10
    The stay was excellent
    • Leisure trip
    • Family with young children
    • Nature View king Bed- Casita
    • Stayed 2 nights
    • Submitted via mobile

    We didn't have breakfast, however we did have lunch at the restaurant. We think that the menu should be expanded to have more fruts. And vegetarian options.

    I loved the place, the staff, the service, and the casita. The staff; Xiomara, Luis, Manuel, Rafael, and the american guy (dont remember his name) were extremelly helpful and display excellent customer service kills. Cleaning services were great. My observations: The casitas bathroom need some maintenance at the showers, we had a party of 3, but e everythig at the casita were for two. We notice that cleaning service were done in the morning, however someone went inside the casita later on without a notice.

    Stayed in August 2025

  • Reviewed: 29 July 2025

    10
    Truly magical; so romantic
    • Leisure trip
    • Couple
    • Ocean View King -Casita
    • Stayed 5 nights
    • Submitted via mobile

    0 complaints

    Everything!!! It was soooo beautiful!! 😍😍😍😍

    Stayed in July 2025

  • Reviewed: 28 May 2025

    8.0
    Quiet and relaxing
    • Leisure trip
    • Solo traveller
    • Nature View king Bed- Casita
    • Stayed 4 nights
    • Submitted via mobile

    Remote, no gym, no transportation available unless you get a taxi. Only one restaurant on site and the food was average

    Beautiful location

    Stayed in May 2025

  • Reviewed: 24 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Nature View king Bed- Casita
    • Stayed 1 night

    they do not have a spa on location so it makes it complicated to get massage.

    Location was beautiful, very quiet, serene.

    Stayed in April 2025

  • Reviewed: 24 January 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Ocean View King -Casita
    • Stayed 3 nights

    The pillows.

    The view

    Stayed in January 2025

  • Reviewed: 13 January 2025

    8.0
    Royal Isabella
    • Family with young children
    • Nature View Double- Casita
    • Stayed 5 nights
    • Submitted via mobile

    Of course, the villas in the resort need to be renovated. Furniture and especially floors need to be repaired. I would also like to have the ability to watch streaming services (Netflix, etc.) on TV.

    Very large resort area. Beautiful views. Very quiet and calm. Good restaurant.

    Stayed in January 2025

  • Reviewed: 27 December 2024

    10
    We will return.
    • Leisure trip
    • Family with young children
    • Ocean View King -Casita
    • Stayed 4 nights
    • Submitted via mobile

    Food was good, but it took too long to receive the food.

    Serene, beautiful, and private.

    Stayed in December 2024

  • Reviewed: 17 October 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Nature View Double- Casita (Accessible)
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Stayed in October 2024

  • Reviewed: 24 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Nature View Double- Casita
    • Stayed 1 night
    • Submitted via mobile

    Tranquility Perfect service

    Stayed in September 2024

  • Reviewed: 28 August 2024

    10
    Beautiful relaxing hotel, would definitely stay there again!
    • Leisure trip
    • Couple
    • Nature View Double- Casita (Accessible)
    • Stayed 1 night
    • Submitted via mobile

    The restaurant service was quite slow although the quality of the food was very good.

    One of the best hotels I’ve ever stayed at. So calm and beautiful. I loved the little private pool and the views from the terrace. The rooms are also very spacious and nice.

    Stayed in August 2024

  • Reviewed: 31 July 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Ocean View King -Casita
    • Stayed 2 nights
    • Submitted via mobile

    The peace.. the place is located by the ocean, on the mountains.. the silence and the sounds of the nature makes this place amazing! 🤩

    Stayed in July 2024

  • Reviewed: 25 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Nature View king Bed- Casita
    • Stayed 2 nights
    • Submitted via mobile

    I think some entertainment at night would’ve been nice

    I love the location , the casita (little dark) and the beach access .

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    We had a great time!
    • Leisure trip
    • Couple
    • Nature View Double- Casita (Accessible)
    • Stayed 2 nights

    The restaurant took a long time to bring the food

    Do not eat breakfast

    Stayed in May 2024

  • Reviewed: 21 April 2024

    10
    Unique, pristine, quiet relaxation. Will be back again!
    • Leisure trip
    • Family with young children
    • Nature View Double- Casita (Accessible)
    • Stayed 3 nights
    • Submitted via mobile

    Rooms were phenomenal and beautiful hardwood floors and built ins. However, with hard wood, you can see the evidence of previous storm and water damage. It added to the character of the casita and didn’t bother us though!

    Gem of a location. Super private and relaxing.

    Stayed in April 2024

  • Reviewed: 28 January 2024

    10
    I’ve been all over the world and best place ever stayed
    • Leisure trip
    • Couple
    • Nature View Double- Casita (Accessible)
    • Stayed 3 nights
    • Submitted via mobile

    Unmatched exceptional privacy

    Stayed in January 2024

  • Reviewed: 23 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Nature View Double- Casita (Accessible)
    • Stayed 4 nights
    • Submitted via mobile

    Food access could be better

    Stayed in January 2024

  • Reviewed: 12 January 2024

    8.0
    Everyone are very friendly. Great service.
    • Leisure trip
    • Family with young children
    • Nature View Double- Casita (Accessible)
    • Stayed 2 nights
    • Submitted via mobile

    The onsite restaurant did not live up to the standards for price. Over cook food but they did let us order something else instead. The manager also comes talk to us. Services are excellent. Also for the price they charge you should have enough water bottles in the room. Instead 2 per day. We asked for extra water for the room and get charged for 3 extra for $16 without letting us know. There is other drink in the fridge but they are not for everyone. They should just give r tea water instead.

    Spectacular view. Family stuff. Fast response.

    Stayed in January 2024

  • Reviewed: 21 August 2023

    10
    Never disappoints
    • Leisure trip
    • Couple
    • Nature View Double- Casita (Accessible)
    • Stayed 2 nights
    • Submitted via mobile

    Parking policies have changed. The parking area is far from the villas area. Now you have to request the staff to transport you from your villa to your vehicle and vice-versa. Makes it a little inconvenient if you need something from your vehicle or if you decide to leave the premises many times a day. Nevertheless, the staff is extremely responsive.

    Excellent and responsive staff. The property is beautiful. The villas are extremely clean.

    Stayed in August 2023

  • Reviewed: 11 June 2023

    10
    So wonderful being surrounded by nature and in a private setting.
    • Leisure trip
    • Couple
    • Nature View Double- Casita (Accessible)
    • Stayed 2 nights
    • Submitted via mobile

    It was difficult to find an accurate menu to order room service.

    The hotel was absolutely beautiful with extremely private rooms. Definitely worth the drive!

    Stayed in June 2023

  • Reviewed: 11 November 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Nature View Double- Casita (Accessible)
    • Stayed 2 nights
    • Submitted via mobile

    Gorgeous location and villa with your own pool. Food was first rate. Perfect for a romantic get away or relaxing.

    Stayed in November 2022

  • Reviewed: 13 May 2025

    5.0
    Very beautiful, but needs to work. Needs a better solution when things like this happen to take our feelings into consid
    • Leisure trip
    • Family with young children
    • Nature View Double- Casita
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t like that the property was very dusty. However, the room was very clean. The dust was coming from the ceiling. I didn’t like that the door to the patio was stuck. I had to call every day twice a day except for my last day there. I didn’t like that the only compensation I got was soda and water. After what I have experience, I should’ve received at least dinner or money off my stay. It is very expensive to stay here to be dealing with dust and a broken door that you wanna open every day to have coffee is unacceptable. Also woke up to the room smelling like poop was so it was due to the iguanas. It was absolutely horrible.

    The view and privacy

    Stayed in May 2025

  • Reviewed: 16 August 2024

    1.0
    Was supposed to be our go to spot for the next 10 years. That changed instantly. Will never go back.
    • Leisure trip
    • Group
    • Nature View Double- Casita
    • Stayed 2 nights
    • Submitted via mobile

    The customer service. No effort to satisfy a paying customer. Manager Alicia Lopez.

    The Puerto Rico island is beautiful.

    Stayed in August 2024

  • Reviewed: 6 July 2024

    6.0
    Beautifull place but too expencive for the conditions of the casita.
    • Leisure trip
    • Family with young children
    • Nature View Double- Casita
    • Stayed 3 nights

    The place requires serious maintenance, the floors on the deck and living room need paint and polishing. The shower likes hot water to the point I felt I had an integrated hot spring in the casita that made it very uncomfortable to sleep. We could not enjoy the second at the casita because the maintenance personnel spent more than half of the day trying to fix the shower unsuccessfully. The main pool does not have sufficient shade area for more than 8 guests at the time. The restaurant did not offer a good variety and what was offered was not prepared as expected. At check-in, the concierge indicated that the mini bar was complementary and replenished every day, that was not correct.

    Beautiful location and facilities. The architecture of the place is magnificent. The Casitas are spacious, beautifully built, and decorated Mediterranean-style. The staff is very attentive and placement.

    Stayed in July 2024

  • Reviewed: 2 April 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Nature View Double- Casita (Accessible)
    • Stayed 1 night

    The worst service ever for the restaurant. Minimum 1 hour waiting time to be served breakfast, lunch or dinner. Such a nice Hotel, so expensive with the poorest possible service.

    The Hotel location is amazing, the place is stunning.

    Stayed in March 2024

Showing 1 – 25

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